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4.0 out of 5

"Excellent staff and friendly " More

By a verified traveler on Sat 10 Feb 2024

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Hotel Description

Family-friendly beach hotel with 2 restaurants

Buhangin stay

Within a 15-minute walk of this Buhangin hotel, you'll find Davao Museum and Maxima Aqua Fun. Casino Filipino and Damosa Gateway are also within 2 miles (3 km).

Poolside dining

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this hotel. Families will appreciate the children's pool and onsite laundry facilities. Enjoy the gym and perks like free WiFi.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$164* Per night/room Apr 1 - Apr 2

Deluxe Premium Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Waterfront Insular Hotel Davao ratings based on 10 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Waterfront Insular Hotel Davao

Everyone (6) Family (3)
5 out of 5
Excellent staff and friendly

Posted by on Feb 10, 2024

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Comment from Hotel Management

Feb 26, 2024 by Julius

Dear Valued Guest,Warm greetings from Waterfront Insular Hotel Davao!Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Julius VinuyaAssistant Front Office Manager

5 out of 5
really nice staff ,very clean ,nice restaurant and breakfast

Posted by on Nov 14, 2022

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5 out of 5

Posted by on Sep 22, 2019

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Comment from Hotel Management

Oct 12, 2019 by Julius

Warm greetings from Waterfront Insular Hotel Davao! Thank you for taking time to share your positive rating of our service. It was our pleasure having you as our guest and we look forward to seeing you back here soon. Yours sincerely, Julius Vinuya Guest Services Manager

2 out of 5
This staff was very friendly but sometimes did not know how to handle problems/situations. The resort was poorly maintained. Reservations not properly handled. I requested for hotel car pick up at the airport but was nowhere when I arrived. There were rodents in 2 of our 5 rooms on different days. Housekeeping spent about an hour one night trying to get a mouse out in one of the rooms. Leaking air conditioning vents that was on the entrance ceiling causing wet floors which happened several days. We brought these up to the managers.

Posted by , from New York on Sep 9, 2019

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Comment from Hotel Management

Sep 14, 2019 by Julius

Dear Ms. Lisa, Warm greetings from Waterfront Insular Hotel Davao! On behalf of the Management and Staff, we wish to apologize for the poor service that you’ve experienced during your stay. We deeply regret having failed to deliver the standards that you've come to expect of us. While we are rectifying these matters, we earnestly hope that this experience will not deter you from returning to our Hotel at another time. We thank you for sharing your feedback and look forward to serving you better on your next visit. Best regards, Julius Vinuya Guest Services Manager

3 out of 5
The place was awesome nice views when you’re in seaside but their room air conditioning was terrible they have to do something

Posted by on Apr 25, 2019

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Comment from Hotel Management

May 3, 2019 by Julius

Dear Valued Guest, Warm greetings from Waterfront Insular Hotel Davao! Thank you very much for taking the time to write us a review. As our guest, your feedback is essential for us to evaluate and further improve our service. Please know that we've taken good note of your comments, particularly on our air conditioning. We are honored to have served you well and we thank you for commending our service with a good rating. We look forward to seeing you again soon. Kind regards, Julius Vinuya Officer-In-charge - Front Office

5 out of 5

Posted by on Feb 25, 2019

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1 out of 5

Horrible Staff Service

Pros: It's cleanliness.
Cons: Staff need to be train again.
I was very disappointed with our stay at Insular. We have a friend drop something at the concierge and NOT ONE PERSON notified us about the package that was left 3 days ago. We did not know until we had already check out and was already at the airport. We've seen a sign on their check in desk that they are a member of the Tourism department and yet not one brochure can be found anywhere. We have to ask if they have any list of tours or even a map of Davao. And yet another horrible service, we've asked if someone could get back to us about tours. We were told by the front desk someone from the concierge will get back to us. Guess what, not a single phone call. We had to find tours on our own. This hotel came highly recommended but totally disappointed with the horrible experienced we had. Will NEVER recommend nor will ever book in this hotel ever!

Posted by , from USA on Jul 11, 2018

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Comment from Hotel Management

Jul 19, 2018 by Bing

Dear Shiela, Warm greetings from Waterfront Insular Hotel Davao! On behalf of the Management and Staff, we wish to extend our sincerest apologies for the inefficient service that you experienced during your stay. We investigated the incident and it is with deep regret that we have failed to deliver the level of service that you have come to expect of us. The actions of our staff were unacceptable. Please be assured that this does not reflect the true standards that we continually strive to maintain. We have undertaken corrective actions in order to improve the system and the quality of our service. We earnestly hope that this incident will not deter you from returning to our Hotel. Please do not hesitate to get in touch, should you require any assistance in the future. Yours sincerely, Genevieve Burgos, CSGP Front Office Manager

4 out of 5

Comfortable and by the beach

Pros: The staff, the people were really friendly and always helpful, did their best
Cons: Hotel could use a clean up and some updating
Location: Stayed by the beach and that was nice. Outside the hotel compound was chaotic but again the local people were friendly
Staff were very friendly and did their best. Hotel coukd use a clean up but it was overall acceptable for the area, it isn't a new hotel

Posted by , from Atlanta GA on Mar 23, 2015

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5 out of 5

I enjoted my stay here it was great place to stay

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
I enjoyed my stay at the Water Front Hotel it was recommended to me by my Fiance's brother in law and his wife. I was greeted well when I arrived at Hotel by the staff. And if I need anything i had someone there to take care of it with out any delays. everytime I seen and employee they spoke to me with greetings and made me feel welcome there. The reaturants had good food and good service also. would visit Water Front again.

Posted by , from Haleyville, AL 35565, USA on Nov 20, 2012

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5 out of 5

they run an exelent hotel

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, poolbeachstocked frig
i reccommend this place to anyone staying in Davao ,the staff is friendly ,the food is excelent, rooms are very clean , i plan to stay there again . If you need to go anywhere a taxi is there within 5 minuites i've seen the microtel and there is no way id stay there , its in a busy area of town. The waterfront is very close to town and its private with nice landscaping ,pool, four restraunts, right on the beach. Wow what a place to propose to that special person, I loved the place.

Posted by , from California, USA on Nov 8, 2012

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About the Waterfront Insular Hotel Davao

Location Lanang, Davao, 8000

Property Features

Waterfront Insular Hotel Davao offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. A children's pool, spa services, and tour/ticket assistance are also featured at the family-friendly Waterfront Insular Hotel Davao. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee. Smoking is allowed in designated areas at this 3.5-star Davao hotel.

  • 159 guestrooms or units
  • 2 levels
  • 4 buildings
  • 2 dining venues
  • Meeting rooms
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle, ferry terminal shuttle, theme park shuttle, and shopping center shuttle

Room Amenities

Waterfront Insular Hotel Davao offers 159 air-conditioned accommodations with minibars and complimentary bottled water. Accommodations offer separate sitting areas. 24-inch LCD televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Cafe Uno - This buffet restaurant specializes in international cuisine and serves breakfast and lunch. Reservations are required.

Pizzaiolo - Overlooking the garden, this café specializes in pizza and serves light fare only. Open daily.

La Parilla - Overlooking the garden, this seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Vinta Bar - This bar serves dinner and light fare. Open daily.

Pool Aquarius - This poolside bar serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Pacify Massage and Spa. Services include massages. The spa is open daily.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Waterfront Insular Hotel Davao offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Waterfront Insular Hotel Davao

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Additional fees apply to children 6-11 years old for breakfast when sharing existing bedding. Breakfast is included for children ages 5 years and younger.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PHP 699 for adults and PHP 349.50 for children
  • Airport shuttle fee: PHP 900 per vehicle (one-way, maximum occupancy 2)
  • Early check-in fee: PHP 1000 (subject to availability)
  • Late check-out fee: PHP 1000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Davao Waterfront
  • Davao Waterfront Insular Hotel
  • Insular Davao
  • Insular Hotel Davao
  • Waterfront Davao Hotel
  • Waterfront Hotel Davao
  • Waterfront Insular
  • Waterfront Insular Davao
  • Waterfront Insular Hotel
  • Waterfront Insular Hotel Davao
  • Waterfront Insular Hotel Davao Davao City
  • Waterfront Insular Resort Davao
  • Waterfront Insular Hotel Davao City
  • Waterfront Insular Davao Davao
  • Waterfront Insular Hotel Davao Hotel
  • Waterfront Insular Hotel Davao Davao
  • Waterfront Insular Hotel Davao Hotel Davao

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.