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4.4 out of 5

"Layout in room was excellent, appreciated ceiling fan, would have appreciated an extra blanket " More

By a verified traveler on Tue 10 Mar 2020

Hotel Description

Hotel near Galleria Dallas in Dallas

Heart of Dallas

With a stay at this Far North Dallas hotel, you'll be within 2 miles (3 km) of Galleria Dallas and 9 miles (15 km) of NorthPark Center. University of Texas at Dallas is within 9 miles (15 km) and University of Texas Southwestern Medical School is within 12 miles (20 km).

Free shuttle, breakfast

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 4 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy freebies like buffet breakfast and an area shuttle

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and coffee/tea makers, the 103 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Free weekday newspapers, free local calls, and in-room massages are also available.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$95* Per night/room Sep 26 - Sep 27

Standard Room, 2 Queen Beds, Accessible (Comm, Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible (Comm, Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room (Specialty)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Comm, Roll Shwr)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Express & Suites North Dallas at Preston, an IHG Hotel ratings based on 35 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express & Suites North Dallas at Preston, an IHG Hotel

Everyone (7) Couples (1) Family (7)
2 out of 5
We were very upset bc we reserved a king bed and received 2 queen. When we notified the desk. Vanessa told us that there was nothing she could do about it and we’re lucky we got that because they’re allowed to cancel a room without notice. Our question is… How is that possible when we reserved a room? What’s the point in a reservation if it’s not honored? We will never book at a Holiday Inn again. Our room had 1 dry towel that had holes and stains on it so we had to go get more at the front desk. The rooms on the website look nice and updated and that’s not what we received. The Queen beds were hard stiff mattresses. Needless to say, we didn’t sleep well at all. Walls are paper thin, we heard I neighbors all night. We were disappointed to say the least.

Posted by on Aug 25, 2021

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2 out of 5
The staff at the hotel was very friendly, but they have a tough job working at a facility that is not in good shape. The pool area was not good! Tile fell off the wall, paint and drywall falling off too. Our room had half its lights not working, but the people working there were so kind I felt bad for them having to work in those conditions when I assume most people staying there wouldn’t be kind about it, owners need to pay a little attention and put some repairs into the place.

Posted by , from Omaha on Jan 3, 2021

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5 out of 5
Layout in room was excellent, appreciated ceiling fan, would have appreciated an extra blanket

Posted by , from North Dallas on Mar 10, 2020

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Comment from Hotel Management

Mar 10, 2020 by Management

Thank you for the great feedback. Will make sure you get that extra blanket during your next visit.

2 out of 5
It was as s convenient location, which is why we stayed there. The grounds were nice. The front desk staff were nice and as helpful as they could be. We checked in at 4 on Friday, it was over 70 degrees outside, our air conditioner did not work, I called front desk and went down there to report it. Was told it was “reset” and should work. It never worked. Miserable night, next day reported again and again it was “reset”. Still not working: finally moved to another floor Saturday evening, the throw pillow on the couch in the new room had a disgusting stain on it! No towels at pool area for guest. At the pool 4 men were swimming when we went to swim. My 12 year old daughter and me, one man was videoing while another was walking around the pool with his pants down. Had to go get from front desk. It seemed that an awful lot was put on the front desk person to handle. We will never go back...

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 31, 2019 by Management

We take all unlawful matters seriously. Employees are asked to bring this to a managers attention and allow the proper authorities to respond.

5 out of 5
We asked for extension to checkout and it was granted . Breakfast omelette delicious .

Posted by on Dec 21, 2019

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Comment from Hotel Management

Dec 23, 2019 by Management

Thank you for the great feedback. We hope to see you during your next visit to the area.

5 out of 5
Excellent customer service!! They remembered us by name and made sure we were well taken care of. The breakfast was well stocked and delicious!

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 2, 2019 by Management

WOW! That you for the great feedback. I will share your comments with the staff.

4 out of 5

Posted by on Sep 27, 2019

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Comment from Hotel Management

Sep 27, 2019 by Management

Thank you for your feedback.

4 out of 5
Property was fine. Shuttle didn't run till 8am which was disappointing. One of the reasons I close this hotel was to get a shuttle to the airport. You should post that it only runs at certain hours. It's also listed as closed to the airport and it's not.

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 23, 2019 by Management

Thank you for your feedback. Our shuttle does run 8am to 7pm Monday thru Friday. I do apologize that we do not provide transportation to the Airport due to the distance.

5 out of 5

Posted by on Mar 27, 2019

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Comment from Hotel Management

Apr 3, 2019 by Holiday Inn express (Preston)

Thank you for your feedback!

5 out of 5

Posted by on Jan 21, 2019

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Comment from Hotel Management

Jan 29, 2019 by Front Desk

Thank you for your feedback!

About the Holiday Inn Express & Suites North Dallas at Preston, an IHG Hotel

Location 6055 Lbj Fwy, Dallas, TX 75240

Property Features

Holiday Inn Express & Suites North Dallas at Preston, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 3300 square feet (307 square meters) and includes conference space. The business-friendly Holiday Inn Express & Suites North Dallas at Preston, an IHG Hotel also features multilingual staff, a picnic area, and coffee/tea in a common area. A free area shuttle within 5 mi is available. Parking is available for a fee. This Dallas hotel is smoke free.

  • 103 guestrooms or units
  • 4 levels
  • 3300 sq ft of conference space
  • 307 sq m of conference space
  • Built in 2010
  • Buffet breakfast (free)
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Property shuttles: Free area shuttle within 5 mi
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Holiday Inn Express & Suites North Dallas at Preston, an IHG Hotel offers 103 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time ends at 1:30 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 5.00 per day
  • Early check-in fee: USD 20.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Dallas North
  • Holiday Inn Express North Dallas Preston
  • Holiday Inn Express Preston
  • Holiday Inn Express Preston Hotel
  • Holiday Inn Express Preston Hotel Dallas North
  • Preston Holiday Inn Express
  • Holiday Inn Express North Dallas Preston Hotel
  • Holiday Inn Express Suites North Dallas at Preston
  • Holiday Inn Express Suites North Dallas at Preston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.