4/10 Poor
Samantha
Traveled with partner, Traveled with family
Mar 25, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival I felt the front desk clerk was rude and extremely disrespectful. Check-in time was at 3:00 p.m. We arrived at 4:18pm. Front desk employee told me I could not check in because housekeeping was not done cleaning the room and he would check on them in 15-20 mins. After waiting and the clerk not checking, my husband asked the clerk again about our room and explained our situation. The employee jumped up out of his chair to disrespect my husband to tell him that there is nothing he can do about it and then told me husband he had to give him his driver's license. This was very strange since I booked the room. After getting the driver's license and more rude unprofessional comments. We were given a room. The employee never checked with housekeeping and only kept us waiting. Before even giving us our room keys the employee got on his phone and started gossiping on the other end. Once we got to the room. The room was dirty. There were Skittles scattered on the floor. Mexico gum wrappers in sink drain. Dirty towel on bathroom counter and fridge was not plugged in. We purposely booked this particular hotel for the indoor pool and the pool was closed. Hotel breakfast employees were amazing and had great customer service and were super friendly and helpful to all guests.
Samantha
Stayed 1 night in Mar 2025