"Hotel Cozumel and Resort is a great place to stay! Close enough to town to walk, they have an awesome swimming pool and offer all inclusive or non al ... " More

By a verified traveler on Mon 30 Jan 2017

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Hotel Description

A family-friendly stay in Cozumel awaits you at Hotel Cozumel & Resort. Within just a 10-minute stroll, you'll find Dolphinaris and Palacio Municipal. Highlights at this beachfront resort include 2 restaurants, an outdoor swimming pool, and free breakfast.

Free WiFi, balconies, and cable TV are featured in all 181 rooms. Additionally, room service, separate bathtubs and showers, and in-room childcare are available.

At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Spend the day at the beach and enjoy the onsite free kids' club, fitness center, and spa tub. Business amenities include a meeting room and a business center. Additionally, you'll find free WiFi in public areas and massage/treatment rooms. There's also the convenience of free self parking.

With a stay at this 3-star Cozumel resort, you'll be 12.6 km (7.8 mi) from Paradise Beach and 20.5 km (12.7 mi) from San Gervasio.

Standard Room, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Partial Ocean View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Cozumel & Resort ratings based on 54 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Awesome swimming pool

Cons: I do wish they would update the rooms a little. They REALLY need to get stronger, better wifi for in the guest rooms!!!
Hotel Cozumel and Resort is a great place to stay! Close enough to town to walk, they have an awesome swimming pool and offer all inclusive or non all inclusive meal options.

Posted by on Jan 30, 2017

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4 out of 5
I stayed here for four days for the Ironman event and found it very good. They accommodated the needs of the athletes and were very helpful in a non invasive manner. I did not take the all inclusive option but ate most of my meals there anyway. The food was good and plentiful. Rooms were simple and clean. My room did not have a fridge but I think the option exists if requested.

Posted by on Dec 3, 2015

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5 out of 5

Tunnel to the beach

Pros: Super clean and quiet.
Location: Within walking distance to town. Yummy food and drink. The beach is right across the street and a tunnel runs under the street from hotel to beach.
Had a great relaxing time! Loved this vacation :) Visited the shops and restaurants in town. Enjoyed participating in Mardi Gras. The pool was beautiful and activites were offered for kids and adults. Ready to go back right now!

Posted by , from Aurora on Mar 24, 2015

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3 out of 5

GOING THROUGH Travelosity....

Pros: The individual worker people were very nice. Food not great and we paid $37 per day, each person, to eat so-so food.
Location: Travelosity's website and information could have avoided all this misunderstanding. The hotel was a so-so hotel, but you get what you pay for.
Going through Travelosity, this All-Inclusive hotel suddenly became NOT INCLUSIVE for food and drinks. the Travelosity details said only Breakfast was not included "BUT MAY NOT INCLUDE ALL DETAILS". My spending money for fun now became meal money to limp through this vacation week. I am not at all happy with the misinformation on the Travelosity website which also said my included American flight would not charge for 2 bags - but they did to the tune of $130 extra expense per trip.

Posted by , from Arizona on Dec 23, 2014

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3 out of 5

Great Location with basic accomodations

This hotels provides basic room accommodations. The room itself was not very fancy, had two double beds with very firm mattresses, a nightstand with an alarm/radio, a tube TV, a small table with two chairs and a dresser. The furniture looked worn (not broken). The AC worked great and the WiFi was fine when it worked (it was down twice during our week long stay). Some of the highlights of this Hotel are the staff, they are great and very friendly. The housekeeping staff did a fantastic job of cleaning the room daily and they made these little animal figures with the towels daily and decorated them with flowers. The food was OK, I would say the breakfasts and snack bar during the day were pretty good with dinner being the weak point. It was not bad but not at the same level we had seen at a bigger resort in Cancun. Probably because the Hotel is smaller some of the food gets reheated from one meal to another and not as tasty as fresh food. Overall for the price it was not a bad deal I must say. If you are into Scuba then the hotel has deals for divers and the diving outfit is right across the street. The Hotel is very close to downtown so you can either walk or take a cab (about $3 one way). There is not much of a beach to the Hotel but you can do some snorkeling right there and there is some neat stuff to see. While the rooms did not impress us much and the food was so so, I would definitely go back due to the friendliness and great job by the staff and the great location of the Hotel. The way we see it you don't go on vacation to spend it inside a room and it was a great base for our activities which included laying by the pool, a visit to the San Geronimo ruins, Scuba diving, snorkeling, a visit to Chankanaab park (wonderful snorkeling) and a visit to a beach on the south east side of the island (Chen Rio).

Posted by , from Indianapolis, IN on Aug 2, 2013

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4 out of 5

convenient

definately a go back to....my third time and one to use again in the future

Posted by , from minneapolis mn on Mar 14, 2013

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4 out of 5

Friendly staff and nice place!!

Pros: Free Internet, Quiet
Nice place to us, is near to towwn and short walk. Staff is very friendly, we feel very confortable. House keeping do always theirs best to make comfortable our room, we've loved the figures each day. Swimming pool is large really. Food is good, eggs breakfast by Bertha our favorites. We've enjoyed our stay and we'll back soon!!

Posted by , from Ontario on Nov 28, 2012

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5 out of 5

Love Hotel Cozumel

Pros: Free Internet
The staff is very accomodating and goes out of their way to make sure you have everything. Diving is right across the street using the underground access tunnel. The Dive Masters are great. Not a fancy place, but very comfortable, for the price.

Posted by , from Aurora, CO, USA on Sep 29, 2012

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4 out of 5

second time to stay here and we have already booked our next trip to stay here again

Pros: nice beach area and pier
This hotel is pretty nice. It has a big pool with a bar and grill by it. The grill is open from 10:00 am until 6:00 pm everyday so you can eat whenever you get hungry. The bar is open from 10:00 am to 10:00 pm. once the other facilities open for dining you are set to relax and enjoy a good meal. The rooms are larger then most in Cozumel and I see that they do not have coffee pots in each room but will finish a pot if you request one. Of course you can then walk about 7 blocks to the store and purchase coffee and anything else you might need. The manager at the front desk Raul is very nice and the other staff around the pool have daily activities for all guest and they even put on nightly shows. yes I recommend this hotel and will stay here on my next trip.

Posted by , from Oklahoma, USA on Jul 3, 2012

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5 out of 5

Hotel staff was very friendly.

Pros: Free breakfast, Close restaurants
Cons: food was the same everyday., rooms were noisy.
The hotel was nice. The beds were concrete and we ended up buying pillows. Water was rusty in the bathrooms. They don't have ESPN or any American channels for news on the TV. The only TV that had Sports was in the bar and the staff watched soccer at night. Entertainment was excellent and the staff did a good job getting people involved in games around the pool. Good place if you are a diver.

Posted by , from Charlote,N.C. on Jul 2, 2012

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All-inclusive Details

All-inclusive room rates at Hotel Cozumel & Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet meals, snacks, and local beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities

Property Features

Some rates at Hotel Cozumel & Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hotel Cozumel & Resort offers its guests an outdoor pool, a spa tub, and a fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served. Public spaces have free WiFi. A business center and a meeting room are available. A rooftop terrace, a complimentary children's club, and multilingual staff are also featured at the family-friendly Hotel Cozumel & Resort. Self parking is free. Smoking is allowed in designated areas at this 3-star Cozumel resort.

  • 181 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Breakfast available (free)
  • Bar by the pool
  • Bar or lounge
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (9.1 km / 5.7 mi)
  • Parking: Free self parking

Room Amenities

Hotel Cozumel & Resort offers 181 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Premium cable television is provided. Bathrooms include separate bathtubs and showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • In-room dining (limited hours)
  • Cable channels
  • Premium channels
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free breakfast.

Hotel Cozumel & Resort has 2 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

The resort's beach club rents scuba gear and offers guests an introductory scuba diving lesson (complimentary). Guests can kayak and snorkel from the resort's private pier. Guests have full use of two outdoor pools, a spa tub, and a kids pool. The resort offers a Kid's Club, which has supervised indoor and outdoor activities suited specifically to children ages 4-12.



Scuba diving and snorkeling at a large coral reef are a five-minute boat ride away. At Chankanaab Park, 7 km (4.25 mi) away, Mayan religious sculptures can be glimpsed beneath the lagoon's waters. The park offers excellent beaches, diving, and snorkeling as well as guided swims with dolphins and sea lions - one of the most popular activities in Cozumel.



Guests are invited to work out at the open-air gym or take part in the scheduled poolside activities.



The recreational activities listed below are available on site or nearby; fees may apply.

  • Snorkeling on site
  • Parasailing nearby
  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Kayaking on site

Spa Services

  • Manicures and pedicures

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

You should know

  • The total price shown includes a resort fee.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.