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4.4 out of 5

"Front desk staff not friendly at all. They looked unhappy to be there. Maybe cause I’m Hispanic but I past them by a few times .. didn’t get a “hello” ... " More

By a verified traveler on Sun 06 Dec 2020

Hotel Description

Hotel near TD Ameritrade Park Omaha in Carter Lake

Near the airport

You'll find TD Ameritrade Park Omaha and CHI Health Center Omaha within 2 miles (3 km) of this hotel. Creighton University and Orpheum Theater are also within 3 miles (5 km).

Renovated in 2015

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free Internet, comfy beds

Featuring conveniences like refrigerators and microwaves, the 89 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Pillowtop beds, Egyptian cotton sheets, and coffee/tea makers are also available.

Standard Room, 2 Queen Beds, Non Smoking, Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$89* Per night/room Apr 25 - Apr 26

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Plus Omaha Airport Inn ratings based on 18 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Omaha Airport Inn

Everyone (10) Family (10)
3 out of 5
Front desk staff not friendly at all. They looked unhappy to be there. Maybe cause I’m Hispanic but I past them by a few times .. didn’t get a “hello” or “good morning”. I just got a look. The housekeeper was better.. she did see us leaving with our luggage and wished us a safe trip.

Posted by , from Dallas, Tx on Dec 6, 2020

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Comment from Hotel Management

Dec 7, 2020 by Eunice

Thank you for taking the time to tell us about your stay. Your experience is very important to us. It is unfortunate that we did not meet your expectations. We will be reviewing this with our staff so we will be able to meet and exceed expectations in the future.

5 out of 5
All good from check in to check out. Felt comfortable with Covid precautions and cleanliness of room. Front desk person was awesome.

Posted by on Oct 1, 2020

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Comment from Hotel Management

Oct 1, 2020 by Rebecca

Thank you for staying with us! We are glad you enjoyed your stay! Have a wonderful weekend and we hope to see you again soon!

3 out of 5

Posted by on Sep 23, 2020

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Comment from Hotel Management

Sep 29, 2020 by Rebecca

Thank you so much for staying with us!

3 out of 5
Nice and close to the airport and shuttle service was always on time and wonderful. Requested wake-up call came in on time the first morning and was very much appreciated. Wake-up call for second morning never did come in...

Posted by on Sep 20, 2020

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Comment from Hotel Management

Sep 25, 2020 by CD

Thank you for choosing Best Western Plus - Omaha Airport. I apologize that we did not provide the wake up call requested. This will be referenced to our front desk team. We hope to see you again soon!

5 out of 5
Comfort of the room excellent! Staff very nice and courteous!

Posted by , from Cedar Rapids on Aug 7, 2020

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Comment from Hotel Management

Aug 11, 2020 by Lindsey Obermeyer

Thank you for staying with the Best Western Plus Omaha Airport Inn. We appreciate your feedback and look forward to your next trip to the Omaha - Council Bluffs, IA. Safe Travels - Lindsey Obermeyer General Manager

5 out of 5
It was very nice that it was so close to the airport and Perkins restaurant. The bathroom that was with our room was somewhat grimy in the grout and edges. Needed sprucing up.

Posted by , from Nebraska on Apr 8, 2020

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Comment from Hotel Management

Apr 8, 2020 by Eunice D

Thank you for taking the time to answer our survey. We are looking into the concern you have voiced. Thank you again for staying with us.

5 out of 5

Posted by on Oct 12, 2019

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Comment from Hotel Management

Oct 14, 2019 by L.Busch

Thank You for your feed back

3 out of 5
The hotel had a musty odor that bothered my allergies

Posted by on Oct 8, 2019

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Comment from Hotel Management

Oct 8, 2019 by L.Busch

Sorry to hear that, I checked the log books and found nothing stating that anyone had an issue with a smell in there room.

4 out of 5

Posted by on Sep 27, 2019

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Comment from Hotel Management

Sep 27, 2019 by L.Busch

Thank you for your feed back

5 out of 5
very clean nice people clean rooms shuttle to the airport food close by thank you

Posted by on May 29, 2019

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Comment from Hotel Management

May 31, 2019 by L.Busch

Thank you for taking the time to let us know about your stay

About the Best Western Plus Omaha Airport Inn

Location 2510 Abbott Plz, Carter Lake, IA 51510

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Omaha Airport Inn offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. Event space at this hotel measures 225 square feet (21 square meters). An area shuttle within 5.0 miles and a roundtrip airport shuttle at scheduled times are free. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Best Western Plus Omaha Airport Inn. Free self parking is available. A complete renovation of Best Western Plus Omaha Airport Inn was completed in November 2015. This Carter Lake hotel is smoke free.

  • 1 building
  • 89 guestrooms or units
  • 4 levels
  • 225 sq ft of conference space
  • 21 sq m of conference space
  • Built in 2005
  • Buffet breakfast (free)
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Offsite parking discounted rates available

Transport

  • Airport: Eppley Field Airport (OMA) (2.6 km / 1.6 mi)
  • Train station: Omaha Station (4.8 km / 3 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 5.0 miles
  • Parking: Free self parking

Room Amenities

Best Western Plus Omaha Airport Inn offers 89 air-conditioned accommodations with video-game consoles and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 7 per day
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Omaha Airport
  • Holiday Inn Express Hotel Omaha Airport Carter Lake
  • Holiday Inn Express Omaha Airport
  • Holiday Inn Express Omaha Airport Carter Lake
  • Best Western Plus Omaha Airport Inn Carter Lake
  • Best Western Plus Omaha Airport Carter Lake
  • Best Western Plus Omaha Airport Inn
  • Best Western Plus Omaha Airport Inn Carter Lake
  • Best Western Plus Omaha Airport Carter Lake
  • Hotel Best Western Plus Omaha Airport Inn Carter Lake
  • Carter Lake Best Western Plus Omaha Airport Inn Hotel
  • Best Western Plus Omaha Airport
  • Hotel Best Western Plus Omaha Airport Inn
  • Holiday Inn Express Hotel Suites Omaha Airport
  • Best Plus Omaha Airport Carter
  • Best Plus Omaha Airport Carter
  • Best Western Plus Omaha Airport Inn Hotel
  • Best Western Plus Omaha Airport Inn Carter Lake
  • Best Western Plus Omaha Airport Inn Hotel Carter Lake

You should know

  • Best Western Plus Omaha Airport Inn offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.