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Sheraton Columbia Downtown Hotel

3.5-star property
1400 Main St, Columbia, SC 1-855-201-7819
3.6 out of 5
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See all 16 travelocity Reviews

"The space was clean and the staff were friendly! " More

By a verified traveler on Sun 06 Feb 2022

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Hotel Description

3.5-star Edwardian hotel near Columbia Museum of Art

City center stay

A stay at this Downtown Columbia hotel places you steps from Columbia Museum of Art and within a 5-minute walk of South Carolina State House. Also, University of South Carolina is within half a mile (1 km) and Columbia Metropolitan Convention Center is within 2 miles (3 km).

Business services

This hotel features 2 bars/lounges and a 24-hour gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A coffee shop, express check-out, and a computer station are also on offer.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and down comforters, the 134 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Room service, coffee/tea makers, and free newspapers are also available.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$134* Per night/room May 31 - Jun 1

Junior Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Columbia Downtown Hotel ratings based on 16 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Columbia Downtown Hotel

Everyone (10) Couples (3) Family (4)
5 out of 5
The space was clean and the staff were friendly!

Posted by on Feb 6, 2022

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Comment from Hotel Management

Feb 7, 2022 by Terra (Guest Services)

Dear Claire, On behalf of the entire hotel team, I want to thank you for taking time out of your busy schedule to share feedback regarding your stay with us! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with members of our leadership team and our Guest Service Specialists as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon!

2 out of 5
I was expecting a better kept property, I understand it’s an old building and you want to keep the look but the lobby looked dirty and the lanterns on the building outside had broken lights. You hardly saw any staff around. I will not stay there again nor recommend it.

Posted by , from TAMPA on Dec 14, 2021

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Comment from Hotel Management

Dec 15, 2021 by Latasha

Dear Raquel, Thank you for taking the time to leave feedback regarding your stay. I do apologize that we did not meet your expectations and have shared your feedback with our maintenance and leadership team. I hope that the when your travels bring you to Columbia again you stay with us. Safe travels until then!

1 out of 5
The festival outside was so loud, no valet parking, no room service, rude check in, had to come down for a toothbrush, had to walk with all luggage to parking garage. View was awesome, bed was comfy once the music stopped

Posted by on Aug 29, 2021

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Comment from Hotel Management

Aug 31, 2021 by Hotel Management

Dear Chris, we are pleased to hear that you enjoyed the view and the comfort of our bed during your stay with us! We sincerely apologize for falling short of meeting your expectations regarding our customer service, valet and the noise inconvenience from the street fair. We have shared your feedback with the appropriate hotel team to ensure that necessary guidelines are in place to prevent any issues from occurring in the future. Thank you for taking the time to share your experience with us. We appreciate you choosing to stay with us, and hope you will come stay with us again.

5 out of 5
Great hotel & beautiful room.

Posted by on May 3, 2021

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Comment from Hotel Management

May 4, 2021 by Guest Services

Thank you for sharing your feedback with us. Please come back again soon!

3 out of 5

Posted by on Mar 29, 2021

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Comment from Hotel Management

Apr 8, 2021 by Guest Services

Thank you for sharing your feedback with us. We hope to see you back again soon!

4 out of 5
THE VIEW...💗 THE SHOWER...💗 THE BED...💗 IT WAS JUST NOISY ALL NIGHT,OUTSIDE,IN THE HALLWAY,AND YOU COULD HERE THE PEOPLE IN THE ROOM NEXT TO YOU..HAD A SUITE WITH NO FRIG OR MICROWAVE... NO SNACK OR SODA MACHINES ON SITE...I JUST THOUGHT IT SHOULD HAVE BE MORE ROOM AND MORE AMENITIES FOR $200 A NIGHT

Posted by on Feb 14, 2021

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Comment from Hotel Management

Feb 16, 2021 by Guest Services

Thank you for choosing to stay at the Sheraton Columbia Downtown Hotel and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.

5 out of 5

Posted by on Jan 17, 2021

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Comment from Hotel Management

Jan 27, 2021 by Quinn

We really appreciate you choosing to stay with us here at the Sheraton in Downtown Columbia. Thank you so much for your feedback and we look forward to hosting a future stay with us!

4 out of 5

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 3, 2020 by Tiffany Abbott-Sales Coordinator

Thank you for your review. We are so pleased that you enjoyed your time with us.

2 out of 5
Room was never turned over after multiple request. They didn’t apologize and just offered reward points.

Posted by on Dec 17, 2019

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Comment from Hotel Management

Jan 31, 2020 by Tiffany Abbott-Sales Coordinator

We appreciate that you took the time to share your experience with us and are sorry that your stay did not meet your expectations. Your feedback is an important part of improving the guest experience here. Thank you for being our guest.

4 out of 5

Posted by on May 6, 2019

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Comment from Hotel Management

May 6, 2019 by GSM

Thanks for the review! We hope to see you again!

About the Sheraton Columbia Downtown Hotel

Location 1400 Main St, Columbia, SC 29201-2806

Property Features

There's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business center on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour fitness center, multilingual staff, and concierge services are also featured at the business-friendly Sheraton Columbia Downtown Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this Edwardian Columbia hotel.

  • 1 building
  • 134 guestrooms or units
  • 17 levels
  • 2 bars or lounges
  • Built in 1913
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Columbia Station (2.2 km / 1.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton Columbia Downtown Hotel offers 134 accommodations with safes and complimentary newspapers. Pillowtop beds feature down comforters. 37-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers. This Columbia hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 25.92 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Columbia Downtown
  • Sheraton Columbia Downtown Hotel
  • Columbia Sheraton
  • Sheraton Columbia Downtown
  • Sheraton Columbia Downtown Hotel Hotel
  • Sheraton Columbia Downtown Hotel Columbia
  • Sheraton Columbia Downtown Hotel Hotel Columbia

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.