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Metro Points Hotel-Washington North

3-star property
8500 Annapolis Rd, New Carrollton, MD 1-855-201-7819

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3.5 out of 5
Good!
See all 24 Travelocity Reviews

"Always been a nice place to stay. " More

By a verified traveler on Mon 07 Jun 2021

Points Of Interest

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Hotel Description

3-star guestrooms with free WiFi

In suburbs

Within 6 miles (10 km) of this hotel, you'll find FedEx Field and University of Maryland-College Park. Catholic University of America and RFK Stadium are within 9 miles (15 km).

Free shuttle, parking

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free train station pick-up. Free self parking, limo/town car service, and a snack bar/deli are also offered.

Free WiFi, flat-screen TVs

The 197 guestrooms offer flat-screen TVs with cable channels, along with free WiFi and hair dryers. Laptop-compatible safes, phones, and ironing boards are also available.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$72* Per night/room Jun 26 - Jun 27

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Exclusive Single Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Metro Points Hotel-Washington North ratings based on 24 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Metro Points Hotel-Washington North

Everyone (11) Couples (3) Family (12)
4 out of 5
Always been a nice place to stay.

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 8, 2021 by Hotel Manager

Dear Guest, We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. Sincerely, Hotel Manager

1 out of 5
Awful

Posted by on Apr 6, 2021

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Comment from Hotel Management

Apr 9, 2021 by Hotel Manager

Dear Guest, We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay. Sincerely, Hotel Manager

5 out of 5

Posted by on Aug 26, 2020

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Comment from Hotel Management

Aug 27, 2020 by Hotel Manager

Dear Guest, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager

3 out of 5
This property is good for at the moment stays. Just ok for the moment. Thanks

Posted by on Jan 15, 2020

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Comment from Hotel Management

Jan 16, 2020 by Dj

Thank you for the review

3 out of 5
The property was okay. We stay in this area 2-3 times a year to visit family. It looked cleaned, but i never felt like the room was really "clean" the beds were horrible. Was okay for the first 2 nights but if you stay longer than a couple nights you definitely want get a good night sleep with how uncomfortable the beds feel. Hotel staff at the front desk was very, very rude everyday. It didn't matter what shift, or how many different people i came across they were just rude at the front desk! I did like that they had a breakfast included every day and i liked that they had easy parking. But overall next time we come down I'll just pay the extra money to stay at a holiday inn or Marriott.

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 6, 2020 by DJ

Thank you for the review.

2 out of 5

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 4, 2020 by DJ

Thank you for the review.

2 out of 5
The clerk manager was a bit—h my key stop working only one elevator working had to wait about 15mins for it sheets had tiny holes towels are dingy carpets not clean if I could I would have left early but wanted to see the game I will not believe it Travelocity anymore

Posted by on Dec 17, 2019

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Comment from Hotel Management

Dec 18, 2019 by Hotel Manager

Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. We strive to provide a superior guest experience, and it did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, Hotel Manager

4 out of 5
Good customer services The window treatment need to be replace. There was a great big hold in the curtains sheers. Should have never bee on the window. This should have been removed a year ago, looking at the curtain. If you are not going to replace the sheers, then take them Down.

Posted by on Dec 13, 2019

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Comment from Hotel Management

Dec 14, 2019 by DJ

Thank you for the review we do appreciate the input and will look into the mater as soon as possible.

5 out of 5
The customer service was great. The room was very clean with a nice: view.

Posted by on Nov 30, 2019

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Comment from Hotel Management

Dec 1, 2019 by DJ

Thank you for the review.

4 out of 5

Posted by on Sep 28, 2019

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Comment from Hotel Management

Sep 29, 2019 by DJ

Thank you for he review.

About the Metro Points Hotel-Washington North

Location 8500 Annapolis Rd, New Carrollton, MD 20784

Renovations + Closures

The following facilities or services will be unavailable from February 1 2021 to December 31 2022 (dates subject to change):

  • Breakfast

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center, a meeting room, and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 6100 square feet (549 square meters) and includes conference space. A 24-hour fitness center, a library, and tour/ticket assistance are also featured at the business-friendly Metro Points Hotel-Washington North. Free self parking is available. For a fee, the property may offer extended parking privileges after check-out. This 3-star New Carrollton hotel is smoke free.

  • 197 guestrooms or units
  • 10 levels
  • 6100 sq ft of conference space
  • 549 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Library
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Baltimore Washington International Airport (BWI) (36.8 km / 22.9 mi)
  • Train station: New Carrollton Station (3.4 km / 2.1 mi)
  • Property shuttles: Free train station pick-up
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Metro Points Hotel-Washington North offers 197 accommodations with laptop-compatible safes and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Cities Grill and Lounge - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Metro Points
  • Metro Points Hotel-Washington
  • Metro Points Hotel-Washington North
  • Metro Points Hotel-Washington North Hotel
  • Metro Points Hotel-Washington North Hotel New Carrollton
  • Metro Points Hotel-Washington North New Carrollton
  • Points Metro
  • Metro Points Washington North
  • Metro Points Hotel-Washington North Hotel
  • Metro Points Hotel-Washington North New Carrollton
  • Metro Points Hotel-Washington North Hotel New Carrollton

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Metro Points Hotel-Washington North offers transfers from the train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.