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2.4 out of 5
See all 7 travelocity Reviews

"The check-in process is not the best. You cannot check in before 3:pm. If your flight arrives before noon, you can't shop for groceries, or unpack & s ... " More

By a verified traveler on Sun 27 Oct 2019

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Standard Studio, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$95* Per night/room Feb 12 - Feb 13

Standard Studio, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Extended Stay America Select Suites - Cleveland - Avon ratings based on 7 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Select Suites - Cleveland - Avon

Everyone (4) Couples (1) Family (1)
1 out of 5
You cant find staff anywhere. Couldnt check in to my room. Noone was at the front desk for over an hour. Called heard phones ring but noone around

Posted by on Jul 24, 2022

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3 out of 5

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jul 1, 2021 by -Brandon, Guest Engagement Team - WoodSpring Suite

We are pleased you had an overall pleasant stay with us. Thank you for allowing us to host you and we wish you all the best in your travels.

4 out of 5
The check-in process is not the best. You cannot check in before 3:pm. If your flight arrives before noon, you can't shop for groceries, or unpack & settle in before then. I returned at 3:00. No one was in the office. I picked up the "courtesy phone" & it just rang busy, not working. Someone showed up soon after & I got checked in. After getting to room to unpack, no hangers. Went back to office & was told they would be brought to my room. Never happened. 3rd day there, (my reservation was for 7 nights), I was making lunch, & there was a knock, & someone came right in to my room before I could walk from the table to the door. Person who had checked me in was surprised I was still there. I stated that my reservation was through Saturday. They said they would fix that. No apology for barging in, no apology for not checking the reservation schedule. This place is close to my family & I hate to change location, but there are other places close by. I've been going here for 4 or 5 years, but have not had problems like this.

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 28, 2019 by -Nationwide Hotel Management Company, LLC

I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.

2 out of 5
Wasn't what I expected. Only 2 very very thin towels per room, unacceptable. No More .nothing supplied in room. A box of tissues would be nice! Not told full extent of facility upon check in. Or when making reservations. Every cheap hotel has a coffee maker!! $30, for one ,laughable! Won't stay at any of this chain ever!

Posted by on Nov 26, 2018

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Comment from Hotel Management

Nov 26, 2018 by Julia, Guest Relations

I'm so sorry to hear that our accommodations did not meet your needs during this stay and especially that you did not enjoy our amenity packages. Thank you for your feedback and we wish you the very best in your future travels.

4 out of 5
Good location for us. Close to family, shopping, & major highways.

Posted by , from Avon, Ohio on Oct 13, 2018

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Comment from Hotel Management

Oct 13, 2018 by Julia, Guest Relations

Thank you for the great rating. We are glad our location was especially convenient for you during this stay.

1 out of 5

Do not stay here

Pros: Hotel called and cancelled my reservation at 2pm on my day of arrival. We were 45 minutes away and the clerk explained to me they were overbooked. I had booked my reservation 3 days in advance and was staying here to meet my parents (in from Chicago) who are in their late 70s to drive them to downtown Cleveland for the World Series. Clerk told me, because I did not book my reservation direct she could not help me and I should call Travelocity and hung up on me (twice).
Cons: My parents did stay here and I met them, so did see the facility. There is no lobby, I had to call my parents room then my mother had to come down to open the door so we could go up to their room. The room was sparse, had no lamps, just one overhead light, no tissues, no vending, no ice machines. Room had full size refrigerator, two burner stove, large kitchen sink, but no utensils, cups, plates etc. My parents were on their 3rd room, first room had no pillows, the second room lights didn't work. At 2am after returning from the game, an entire bus load of people were in the parking lot trying to check in, since there was no lobby, they had to stand in the parking lot outside! The hotel reminded me of a rehab facility.

Posted by on Oct 31, 2016

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2 out of 5

the lady was very nice with our check in

first a manager had left also the desk clerk , they quit ....housekeeping personnel checked us in .....we had to ask for some towels since their was only one set in room

Posted by on Apr 10, 2011

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