2/10 Terrible
Angela
Traveled with partner
Mar 31, 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel because reviews said “newly renovated”—completely false. The decor looks straight out of the 1990s, and the room was disgusting: dirty sheets and a comforter with a large black stain and what looked like blood. I called the front desk and the young staff member said they couldn’t access housekeeping items. We were moved rooms, which was even worse—the carpet was covered in huge dark stains and felt filthy to even step on. Then at 3:30 AM, fire alarms went off and guests evacuated into freezing air with ZERO staff anywhere. The fire department was there 35–40 minutes and still couldn’t find a single employee. When one was finally found, he had no idea what to do and no emergency plan existed. A pipe had burst and the hotel flooded—it looked like a scene from the Titanic, with water still pouring from ceilings and the fire alarm still going off ! Even after we were allowed back in! We were told we could return to our rooms or leave, but the staff member didn’t know about refunds and couldn’t get a manager to respond. From 3:30 AM until nearly 11 AM we had no answers, and were finally told a refund could take 3–4 weeks because we booked through Travelocity. Travelocity was zero help and their insurance is a joke, requiring documentation the hotel wouldn’t provide. This nightmare ruined our weekend—we didn’t find another room until 1 PM and had to pay high last-minute prices. Avoid this place!
Angela
Stayed 2 nights in Mar 2026