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Hyatt Place Cincinnati-Northeast

3-star property
5070 Natorp Blvd, Mason, OH 1-855-201-7819
4.1 out of 5
Very good!
See all 29 travelocity Reviews

"It was a great stay! Great pool. Nice room. Super nice staff. We will definitely stay again! " More

By a verified traveler on Sun 03 Oct 2021

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Hotel Description

Enjoy free breakfast at this 3-star Mason hotel

In shopping district

Within 2 miles (3 km) of this Mason hotel, you'll find Deerfield Towne Center and Governor's Plaza. Kings Island and Loveland Castle are also within 6 miles (10 km).

Free breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and free buffet breakfast each morning.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 127 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with DVD players. Sofa beds, sitting areas, and refrigerators are also available.

Room, 2 Double Beds (With Sofa Bed)

Bed Count 2 Full Beds Maximum Occupancy 6 Max
$85* Per night/room Jan 19 - Jan 20

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed (Specialty)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds (With Sofa Bed, High Floor)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Hyatt Place Cincinnati-Northeast ratings based on 29 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place Cincinnati-Northeast

Everyone (16) Couples (3) Family (11)
2 out of 5
Telephone didn’t work. Lights around the bed were unplugged. While the staff took care of it immediately it shouldn’t have happened. Room should be occupancy rest. The AC not functioning properly. Breakfast was a big disappointment. I will not choose Hyatt Place again.

Posted by on Oct 11, 2021

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Comment from Hotel Management

Oct 11, 2021 by HP Cincy Team

Thank you for completing our Guest Survey regarding your recent stay at our hotel. We greatly appreciate the feedback and apologize that this was missed when inspecting your room I will be sure to bring this to my staffs attention and fix this going forward

4 out of 5
It was a great stay! Great pool. Nice room. Super nice staff. We will definitely stay again!

Posted by on Oct 3, 2021

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Comment from Hotel Management

Oct 3, 2021 by Summer K

Thank you so very much for your kind words. We are delighted you enjoyed your stay. We hope to see you again in the future.

4 out of 5
The staff were professional and responsive. This property is obviously very busy…time for a refresh in some areas. Carpet in my room was dirty in spots…but overall, the property is well maintained.

Posted by on Sep 19, 2021

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Comment from Hotel Management

Sep 19, 2021 by Summer K

Thank you for staying with us as it was our pleasure to have the opportunity to host you! We appreciate your feedback and are glad you enjoyed your time with us. I will be sure to share your kind words with my staff as we all look forward to hosting you again soon!

4 out of 5
I’ve stayed at this property more than once. Staff are always friendly, and efficient. This time, although I requested room service while away from the property, my room was not freshened or towels replenished. No explanation was given. Otherwise, my stay was fine.

Posted by on Aug 1, 2021

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Comment from Hotel Management

Aug 3, 2021 by Summer K

Thank you for staying with us as it was our pleasure to have the opportunity to host you! We appreciate your feedback and are glad you enjoyed your time with us. I do apologize for the miscommunication but will address your feedback with my staff. On behalf of myself and the staff, we look forward to hosting you again in the future!

5 out of 5

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jul 14, 2021 by Summer

Thank you for your review of the hotel

5 out of 5
Very nice place, staff were super friendly and helpful. Continental breakfast was a true delight.

Posted by on Jun 12, 2021

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Comment from Hotel Management

Jun 16, 2021 by Summer

Thank you for great review. We look forward to seeing you again soon.

5 out of 5
Great location, nice and quiet with good breakfast options.

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 9, 2021 by Summer

Thank you for your great review. We look forward to seeing you again in the future

5 out of 5
Very clean hotel. Quick check in. Rooms were spacious

Posted by , from mason oh on Aug 2, 2020

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Comment from Hotel Management

Oct 1, 2020 by Summer

Thank you for staying with us. We appreciate your feedback.

3 out of 5
Not going to lie, it definitely could have been better. We had to reserve time to swim in the pool due to the pandemic, which was very understandable, however there were at least 25 people within the pool area while we were there. Completely defeated the purpose of reservations. It was very crowded and loud, and then of course dangerous considering the circumstances. Also, the sofa bed in our room appeared as if it had never been cleaned at all. We even found items from a previous customer in the bed..a wallet with cash and everything! Who knows if they have even checked that bed in a while. Customer service was good from the front desk, but overall the experience was not the best.

Posted by , from Indiana on Jul 12, 2020

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5 out of 5
This hotel stay was a quick one but was very good. It was very clean and taken care of. The breakfast was very good. When I checked into the hotel Friday afternoon, I smelled chocolate chip cookies when I walked in. If those cookies had been put out on the counter for guest to enjoy as they are coming and going would be great for hospitality.

Posted by on Jan 18, 2020

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About the Hyatt Place Cincinnati-Northeast

Location 5070 Natorp Blvd, Mason, OH 45040

Property Features

Hyatt Place Cincinnati-Northeast offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 4035 square feet (375 square meters). The business-friendly Hyatt Place Cincinnati-Northeast also features concierge services, complimentary newspapers in the lobby, and dry cleaning/laundry services. Parking is available for a fee. This 3-star Mason hotel is smoke free.

  • 1 building
  • 127 guestrooms or units
  • 6 levels
  • 4035 sq ft of conference space
  • 375 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Place Cincinnati-Northeast offers 127 accommodations with DVD players and safes. Accommodations offer separate sitting areas and include sofa beds. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. This Mason hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Guest Kitchen - This restaurant specializes in American cuisine and serves breakfast, dinner, and light fare. Open 24 hours.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 1 per night
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Cincinnati-Northeast
  • Hyatt Place Cincinnati-Northeast Hotel
  • Hyatt Place Cincinnati-Northeast Hotel Mason
  • Hyatt Place Cincinnati-Northeast Mason
  • Hyatt Mason
  • Hyatt Place Cincinnati-Northeast Mason, Ohio
  • Hyatt Place Mason
  • Mason Hyatt
  • Hyatt Cincinnati Northeast
  • Hyatt Place Cincinnati-Northeast Hotel
  • Hyatt Place Cincinnati-Northeast Mason
  • Hyatt Place Cincinnati-Northeast Hotel Mason

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.