Divi Carina Bay Beach Resort & Casino

3.5-star property
5025 Turner Hole, Christiansted, St. Croix 1-855-201-7819

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3.7 out of 5
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See all 30 Travelocity Reviews

"I would have to rate it at 2.5 - 3. It's a beautiful location, very scenic, and most of the staff was friendly. However, many things didn't open unt ... " More

By a verified traveler on Wed 19 Apr 2017

Points Of Interest

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Hotel Description

3.5-star beachfront hotel near Buck Island Reef National Monument

On the beach

Stay at this Christiansted hotel and you'll be within half a mile (1 km) of Leeward Islands and 2 miles (3 km) of Grape Tree Beach. The Reef Golf Course and Reef Golf Course are also within 2 miles (3 km).

Poolside dining

A casino, 3 restaurants, and an outdoor pool are all featured at this hotel. Bring the family and enjoy the mini golf, arcade/game room, and kid-friendly dining. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Patios, refrigerators

Offering conveniences like refrigerators and microwaves, the 180 guestrooms also have patios and satellite TV. Coffee/tea makers, free local calls, and in-room massages are also available.

Deluxe Room, Beachfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, Beachfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, Beachfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Divi Carina Bay Beach Resort & Casino ratings based on 30 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Divi Carina Bay Beach Resort & Casino

Everyone (3)
1 out of 5

My stay in July of 2017

The hotel was run down. There was so much seaweed on the beach that we couldn't even go in the water. I was very dissapointed. I paid for all inclusive but had to spend money on food and drinks elsewhere and sit on the beach with no chairs.

Posted by on Jul 24, 2017

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Comment from Hotel Management

Jul 31, 2017 by Guest Relations

We sincerely apologize for the seaweed issue that has been a problem over many parts of the island. Unfortunately it is beyond our control. We are sorry that we could not meet your vacation expectations.

2 out of 5

Would not recommend

So disappointed in our trip. This was our first getaway in 10years, since our honeymoon. I chose the Divi because it was all inclusive. I chose wrong. We waited at the front desk for 10 minutes before some one checked us in. We were so excited to hit the beach, but we're soon dissapointed to see piles of seaweed. The white sandy beaches were covered in this smelly, thick, nasty seaweed. They apologized for "nature". We wouldn't even swim in it. Luckily we rented a car and able to visit other beaches. The service was standard. The food was average, we had bugs in the room. I expected so much more.

Posted by on Jun 5, 2017

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Comment from Hotel Management

Jun 10, 2017 by EC

Thank you for sharing a review of your stay. We know how the Sargassum Seaweed can negatively impact a vacation. This is not a local seaweed. It comes from an area of the sea called the Sargasso Sea which is more commonly known as "The Bermuda Triangle". This seaweed is home to many smaller animals as a safe haven for them as they grow. At different times of the year for different reasons that scientists are still trying to determine, there is an over growth of this seaweed and tons of it affects the beaches from Mexico through Trinidad. This began a few years ago. We try our best to clean up the seaweed as fast and as frequently as possible. Because of this species of seaweed floats and is home to smaller animals, we have to wait until it gets to shore to avoid harming the sea life that it houses as well as other creatures that could accidentally get caught in netting if we tried to fish the sargassum out of the sea. Scientists are still working on this for all of the Caribbean. Our local Department of Planning and Natural Resources as well as Parks and Recreations are looking into ways to utilize the seaweed as it appears on different beaches around the island. We are sorry to read that you found our service to be lacking and that the seaweed so negatively impacted you stay. We try our best to provide an environment that is fun and relaxing and apologize that this did not seem to happen with your stay. At the same time, we are happy that you were able to go out and enjoy the island. Thanks again for sharing. With kindest Regards,

3 out of 5
Pros: Scenic location and great views
Cons: Make the in town shuttle part of the all inclusive. We had to pay each time...and each time the price was different.
Location: We liked the 1/2 day cruises and fort in town.
I would have to rate it at 2.5 - 3. It's a beautiful location, very scenic, and most of the staff was friendly. However, many things didn't open until later, so occupying a 4 yr old was pretty much only pool or beach..and water was rough so we ended up in the pool mostly. Every time we went to get pool towels (except for once on our 4 day stay) they were out. We had ~24 hrs w/o electricity, which doesn't matter when you are in the pool or on the beach...but when you need to charge a camera or phone or need AC it is not pleasant. I ended up with so many mosquito bites because we HAD to sleep with the balcony door open (also not ideal w/a 4 yr old). That was miserable. Also, due to no power, many things were closed...even after they got a generator going...it couldn't power everything. BAsically, you only had one restaruant option... the seafood buffet dinner (in the dark was hard to see what everything was). When we asked about potential for compensation at the desk I was told "I don't know and there is no one here to ask". The resort has potential, for sure, but management really should make it more customer centric and not like it's your only option.

Posted by , from Atlanta, GA on Apr 19, 2017

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Comment from Hotel Management

Jun 10, 2017 by EC

Thank you for sharing a review of your stay with us. We share all guests reviews with our team in search of what is working and where we need improvement. We are sorry to read that we failed to meet your expectations but are very happy to read some of your suggestions as they are certainly things that we can consider. We also want to thank your or your patience as our unplanned power outage was certainly something that could understandably negatively impact any experience. During the power outage, management were moving around the hotel trying to get things for guests and staff as well as constantly check in on the progress with the power returning. As this was some time ago, it would be hard to ascertain why a clerk would respond in such a way. However, we have sat with our clerks and speak to them about their responses to inquiries in hopes that our communication with all guests will improve from here. While there is not much that we could do to salvage your vacation, we hope that you and your family were able to build a few fond memories of your trip to St. Croix. With kindest regards,

4 out of 5

Relaxing Place for a Honyemoon

Pros: Quiet, food is decent, drinks are strong
Cons: Nothing close, lack of nighttime entertainment
We really enjoyed the Divi resort overall, but there are some minor areas that need to be addressed. First, the things we liked: #1 was definitely Esmeralda - she was amazing and helped us out when we were booking our excursions and renting a car. Give that girl a raise! - Kizzy, Dave, Scott (bar tender by the pool during the day), and the other gentleman at the Tiki-Hut - you all were wonderful!! They all had great personalities and were a pleasure to talk to. - Caribbean BBQ night - the food was good, the entertainment was good (YOU NEED MORE OF THAT!) - The view from our room was absolutely stunning. - Basically the entire staff was fantastic. - Great snorkling and non-motorized sports. Things that need work: #1 without a doubt is the entertainment - there really wasn't much to do after dark and we ended up drinking and falling asleep earlier because we couldn't find anything to entertain ourselves with after 10pm. - The amenities are ok, but a lot of them are tired and need to be updated. - The premium room we paid for had a cracked sink and a broken shower stall door... if you pay for a better room (the view was perfect) but the room was really beat up. - The bed was hard a concrete - it's not a bad thing for people who like firm beds but our backs hurt every morning. - The taxi driver had a terrible disposition and it was hard to communicate with him because he mumbled. - The service is slow (everyone is on island time). Overall, we would return to the Divi as we loved the people there and it was extremely relaxing and quiet regardless of the fact that there were three weddings going on at the same time. The Divi definitely needs to up the ante on the night life and cater to people who like to hangout past 10pm other than going to the Casino. Even though it was the off season, the resort should still have more things going on during the evening to keep their occupants occupied since it's a 20 minute drive into town otherwise. The Divi has a great staff, the food isn't half bad either, I liked everything that the Rok dinner was fantastic.

Posted by on Aug 9, 2012

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4 out of 5

Relaxing Place for a Honyemoon

Cons: Nothing close
We really enjoyed the Divi. Everyone there was amazing. From Esmeralda in the gift shop to the guys outside at the Tiki-Pizza Hut. We thought the Esmeralda was fantastic - she really helped us out when we were planning excursions and renting a car. Kizzy was extremely nice and very pleasant to talk to as well as the guys at the Tiki Hut. Dave and I can't remember the other gentleman's name were hilarious and kept the drinks coming. Scott down by the pool was also amazing and really has a great knack for making drinks not taste like alcohol hahahaha. The house cleaners did a fantastic job and mopped our floors everyday. The only problem I had with the room itself was the bathroom. It had a cracked sink and the shower stall door was broken. We're not high maintenance or anything but since it was our honeymoon, we figured that we should have received a better room since we paid for a premium room. Our view however, was completely stunning. The other small complaint I have is that the bed is rock hard - we're used to a soft bed as opposed to a firm bed so it wasn't a huge issue. It was always clean, and comfortable, but after a full night's rest, our backs were killing us. The staff was fantastic except for the taxi driver (he's really sullen) whose demeanor is a turn off and service is very slow (everyone is on island time). Overall, we would return to the Divi again in the future.

Posted by on Aug 9, 2012

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4 out of 5

Great value for traveling with children

Pros: Free breakfast, Close restaurants, Free Internet, dive shop located on premises
Cons: some of the outer structures could use some work.
Our family just returned from Divi Carina Bay, and after reading some of the earlier reviews I was a bit aprehensive about out trip. However, after experiencing the resort ourselves, we had a great time. The resort can use some sprucing up as it is an older establishment, but the staff were friendly and ready to accomodate. The food was not five star but very good. We were traveling with our 15 yr old son who is an eating machine, so the all inclusive aspect was a definite draw for us and it did not disappoint. Two of the nights we did the "ROK" dinner with filet mignon which you cook right at your table (very yummy). The view from our second floor room was spectacular and it was always clean. Another important feature was having the dive shop on the premises. Our son was there to finish his SCUBA certification and Cane Bay Scuba located right near the pool was terrific. hopefully we can there again

Posted by , from Cape Cod, MA, USA on Jun 22, 2012

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3 out of 5

Hotel is a little tired

Pros: Free breakfast, Free Internet, Quiet
Cons: pool
It is the only all inclusive on the island so not much choice It is functional but certainly not luxurious. Hotel could use a facelift. Food is good but not alot of variety. Water sports are weak and water sports staff is even weaker. The beach is fair, alot of seaweed but the maintenance crew does work hard to clean it up in the morning. If you go be sure to rent a car as you are away from everything (which is not necessarily a bad thing). The casino is totally unobtrusive to the resort and it's guests.

Posted by , from Rochester, NY, USA on Apr 18, 2012

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5 out of 5

Loved the resort

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Love the Divi Carina the resort and Staff were great. Only thing is no Miller Lite or Mountain Dew.

Posted by on Feb 20, 2012

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1 out of 5

Horrible Experience - Motel NOT resort

We had a horrible experience. We were fooled by other's reviews. Do not make the same mistake. This place is more of a motel than resort. The rooms are all ocean view, but the bed was uncomfortable, the mirror in the bathroom was chipped and after their attempt of replacing a vanity mirror they had forgotten to paint the patches on the walls. Their customer service is horrible. The bartenders and waiters get mad and roll their eyes when you order anything and normally you have to wait over 20 minutes for a drink. They advertise that they have 4 restaurants, well that’s not true. Your dining options are very limited. They have one area with gorgeous views but also the worst breakfast of your life. The bar area on the water is the only place opened most of the day. They also have a pizza place that is only open 4-9. The casino is not attached to the resort and you have to cross the dark street to get there. That’s the extent of your dining options. They give you a wrist band that you have to wear for all inclusive and they change the band color on Saturdays. I had no idea this was the case until I got 2 phones calls from the front desk at 8 am on Sat. morning to go change my wrist band. They do give you towels but they do not take good care of their beach chairs and their beach. (bartenders) who actually care about their job. If I was the hotel manager I would fire the rest of the staff and hire people that actually want to work. The wild life in the bay is good.

Posted by on Mar 25, 2011

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4 out of 5

unfriendly day staff, but amazing night staff!!!

Pros: Free breakfast, Free Internet, Quiet
Cons: Nothing close
The food, rooms, and hotel entertainment was all great. The cab fares on the other hand were not as nice it was spendy to go anywhere. Plan on going back again.

Posted by , from South Dakota on Feb 10, 2011

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About the Divi Carina Bay Beach Resort & Casino

Location 5025 Turner Hole, Christiansted, St. Croix 00820

All-inclusive Details

  • Kayaking included
  • Sailing included
  • Snorkeling excursions included
  • Taxes included
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service not included
  • Scuba diving lessons not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • All non-motorized water sports included
  • Snorkeling included

Property Features

Divi Carina Bay Beach Resort & Casino offers its guests an outdoor pool, an outdoor tennis court, and a fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A casino, an arcade/game room, and gift shops/newsstands are also featured at the family-friendly Divi Carina Bay Beach Resort & Casino. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Christiansted hotel.

  • 180 guestrooms or units
  • 4 levels
  • 3 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Built in 1999
  • Breakfast available (free)
  • Casino
  • Karaoke
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Deli
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Gift shop
  • Computer for guest use
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Outdoor tennis court
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Miniature golf on site
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free casino shuttle
  • Parking: Free self parking

Room Amenities

Divi Carina Bay Beach Resort & Casino offers 180 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to patios. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. Televisions come with satellite channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Private patio
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 7 AM to 11 AM.

Starlite Grille - Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Dockside Cafe - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

East End Pizza - This family restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Carina Cafe - This café serves dinner only. Guests can enjoy drinks at the bar. Open 24 hours.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golf driving range on site
  • Miniature golf on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Ecotours nearby
  • Sailing on site
  • Scuba diving on site
  • Hiking/biking trails nearby

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Sports massage
  • Massages on beach
  • Body wraps
  • Body treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 25 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Divi Carina Bay All Inclusive Beach Resort Casino Christiansted
  • All Inclusive Divi Carina Bay Beach Resort Casino Christiansted
  • All Inclusive Divi Carina Bay Beach

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.