Ratings based on 65 Guest Reviews

Hear it directly from our travelers
3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.2 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
Recommended
for Everyone
by A traveler

Great location

Posted Aug 8, 2016
We went to celebrate my daughters 16th Birthday, the location of hotel was perfect, the mall was right across the street. Be prepared to pay for parking. Through staff was very friendly and accommodating. The hotel was very clean. Comfortable beds. I would definitely stay there again!
4 out of 5
Recommended
for Everyone
by A traveler from Madison, WI

Great location.

Posted Jul 11, 2016
Pros: Location, Location, Location
Cons: Decor needs updating. The hallways seemed dingy.
Location: John Hancock Building, Water Tower Place, Rush Street restaurants, all the Michigan Avenue shops. Great location.
We reserved 3 rooms, two kings and a double. Everyone reported comfortable beds. Our bathroom door wouldn't close all the way. The decor in the hallways, we were on the 21st floor, appeared to have been there a while. I think the hotel needs a face-lift. You can't beat the location however. Steps from Michigan Avenue, Hancock Building, Water Tower Place, high end shops and seems like 100's of restaurants. We used the "SpotHero" app for a parking space across the street in the Hancock building for half the price ($35 vs $69) of the Weston. I would recommend this hotel for it's location, if you are looking for luxury, this isn't it.
3 out of 5
Recommended
for Everyone
by A traveler

Perfect location

Posted Jun 20, 2016
Hotel room very small perhaps because was close to the stairs
3 out of 5
Recommended
for Everyone
by A traveler from kenosha, wi

Okay hotel

Posted Jan 26, 2016
Good hotel, I've stayed here before, years ago. I don't remember the beds being as uncomfortable as they were this trip. I love the location and staff is excellent.
Comment from Hotel Management
Jan 28, 2016 by Westin Experience Specialist, Hotel Management
Thank you for your feedback. We are glad that your overall stay was enjoyable and you were able to take advantage of our location on the Magnificent Mile! Be well, Bonnee
4 out of 5
Recommended
for Everyone
by A traveler

bait and switch

Posted Jan 11, 2016
Pros: Great location. The staff were all very nice.
Cons: Delivering the rooms that were reserved
I reserved 7 rooms for a Saturday night in January. All rooms were supposed to be upgraded, deluxe 2 double bed rooms with a partial lake view. That was the room description that was paid for in advance. 3 in our party did not get the upgraded room and were told by the front desk staff that the basic room was all that was available due to renovations in the hotel. Given no other choice, those rooms were accepted with no compensation offered. The first room I was given had the strong smell of glue or mineral spirits or something similar, possibly related to renovations but far, far to strong to tolerate. We were promptly given another room. Only after I spoke to the manager was any concession made (they did comp my parking when I asked the to).
Comment from Hotel Management
Jan 22, 2016 by Westin Experience Specialist, Hotel Management
We are glad that you found our staff to be nice and enjoyed your overall stay! Sincerest apologies for the status of your first room! We look forward to having you back once renovations are completed. Thank you and be well, Bonnee
3 out of 5
Recommended
for Everyone
by A traveler

Good but details matter

Posted Jan 5, 2016
Pricey DAY to DAY wifi. Food overpriced. Great location. Everything within walking distance
Comment from Hotel Management
Jan 9, 2016 by Westin Experience Specialist, Hotel Management
Thank you for your feedback! We are glad that your overall stay was pleasant! Warm Wishes, Bonnee
5 out of 5
Recommended
for Everyone
by A traveler from Atlanta, Ga

Very nice stay, lovely location and hotel

Posted Nov 27, 2015
Pros: Location, nicely appointed, friendly staff
Cons: We didn't see a doorman often at all. Usually had to hail cabs ourselves, therefore we were rarely greeted when coming and going. That would be it.
Location: Great to be right on Michigan Ave, close to shopping, downtown, restaurants, public transit, John Hancock, etc. Beautiful area in which to stay!
Very accommodating staff. They gave us an early check-in and were very polite and professional. Definitely will stay again at The Westin.
Comment from Hotel Management
Dec 4, 2015 by Westin Experience Specialist, Hotel Management
We are so glad that your overall stay was enjoyable and you were able to take advantage of our fantastic location on the Magnificent Mile! Hopefully you will come back to visit us sometime soon! Thank you and be well, Bonnee
5 out of 5
Recommended
for Everyone
by A traveler

FRIENDLY

Posted Nov 23, 2015
The staff was very accommodating and friendly. Clean, and excellent views of Michigan ave. was wonderful place to stay for the mag mile lights festival
Comment from Hotel Management
Dec 4, 2015 by Westin Experience Specialist, Hotel Management
Thank you for spending the Festival of Lights weekend with us! Our location on the Magnificent Mile is a great spot to watch the parade and to enjoy the shops! Hopefully you will have a chance to stay with us again sometime soon! Thank you and be well, Bonnee
5 out of 5
Recommended
for Everyone
by A traveler from Colorado

Great place in Chicago!

Posted Nov 16, 2015
Pros: We liked everything!
Cons: We took the stairs a lot (stayed on the 4th floor) and the stairwell was sort of messy.
Location: We went to Pippins, Gino's East in River North, The Ale House and The Public House. All were so fun!
My daughter and I came from Colorado for a girl's weekend and had a wonderful time at the Westin. Everyone was nice and the beds were Heavenly! We had an amazing view of the city and kept the drapes open because it was interesting to watch the activity below.
Comment from Hotel Management
Nov 22, 2015 by Westin Experience Specialist, Hotel Management
Thank you for your great detailed review! We are so glad that you enjoyed your stay and were able to take advantage of great location! Thank you and be well, Bonnee
5 out of 5
Recommended
for Everyone
by A traveler from Springfield, VA

Nice Hotel, Close to Shopping and Dining

Posted Oct 13, 2015
Pros: The room was huge, spotless and comfortable. The staff went out of their way to be helpful. It is in a great location. A wonderful choice for us!
Location: We walked to the Magnificent Mile, to the waterfront and to the park. There are many restaurants nearby. Ditka's and Mahlnati's Pizza were great!
When I booked this hotel, the room was listed as recently renovated. Not sure what it looked like before but our room was wonderful! It was clean, very large and even had a sofa in a sitting area. We enjoyed the comfort of the mattress, the cleanliness of the room and the wonderful bathroom with the rainfall shower. Westin wants guests to feel relaxed and pampered and they did just that. The soft lighting, the toiletries provided and the robe hanging in the bathroom all contributed to this! The folks at the desk were very efficient with regard to check in and check out. The two ladies with whom I spoke at the concierge desk had so much good information to share with regard to restaurants and how to get to places. They even had some coupons for one of the pizza places nearby. This hotel is conveniently located to the stores on the Magnificent Mile. It is also an easy walk to many other areas such as the waterfront and the parks, and the subway system.
Comment from Hotel Management
Oct 15, 2015 by Westin Experience Specialist, Hotel Management
Thank you for your great feedback! We are so glad that you enjoyed your stay and hopefully are able to come back to stay with us sometime soon! Thank you and be well, Bonnee