Ratings based on 2,488 Guest Reviews

Hear it directly from our travelers
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
Recommended
for Everyone
by A traveler from kenosha, wi

Okay hotel

Posted Jan 26, 2016
Good hotel, I've stayed here before, years ago. I don't remember the beds being as uncomfortable as they were this trip. I love the location and staff is excellent.
Comment from Hotel Management
Jan 28, 2016 by Westin Experience Specialist, Hotel Management
Thank you for your feedback. We are glad that your overall stay was enjoyable and you were able to take advantage of our location on the Magnificent Mile! Be well, Bonnee
4 out of 5
Recommended
for Everyone
by A traveler

bait and switch

Posted Jan 11, 2016
Pros: Great location. The staff were all very nice.
Cons: Delivering the rooms that were reserved
I reserved 7 rooms for a Saturday night in January. All rooms were supposed to be upgraded, deluxe 2 double bed rooms with a partial lake view. That was the room description that was paid for in advance. 3 in our party did not get the upgraded room and were told by the front desk staff that the basic room was all that was available due to renovations in the hotel. Given no other choice, those rooms were accepted with no compensation offered. The first room I was given had the strong smell of glue or mineral spirits or something similar, possibly related to renovations but far, far to strong to tolerate. We were promptly given another room. Only after I spoke to the manager was any concession made (they did comp my parking when I asked the to).
Comment from Hotel Management
Jan 22, 2016 by Westin Experience Specialist, Hotel Management
We are glad that you found our staff to be nice and enjoyed your overall stay! Sincerest apologies for the status of your first room! We look forward to having you back once renovations are completed. Thank you and be well, Bonnee
3 out of 5
Recommended
for Everyone
by A traveler

Good but details matter

Posted Jan 5, 2016
Pricey DAY to DAY wifi. Food overpriced. Great location. Everything within walking distance
Comment from Hotel Management
Jan 9, 2016 by Westin Experience Specialist, Hotel Management
Thank you for your feedback! We are glad that your overall stay was pleasant! Warm Wishes, Bonnee
5 out of 5
Recommended
for Everyone
by A traveler from Atlanta, Ga

Very nice stay, lovely location and hotel

Posted Nov 27, 2015
Pros: Location, nicely appointed, friendly staff
Cons: We didn't see a doorman often at all. Usually had to hail cabs ourselves, therefore we were rarely greeted when coming and going. That would be it.
Location: Great to be right on Michigan Ave, close to shopping, downtown, restaurants, public transit, John Hancock, etc. Beautiful area in which to stay!
Very accommodating staff. They gave us an early check-in and were very polite and professional. Definitely will stay again at The Westin.
Comment from Hotel Management
Dec 4, 2015 by Westin Experience Specialist, Hotel Management
We are so glad that your overall stay was enjoyable and you were able to take advantage of our fantastic location on the Magnificent Mile! Hopefully you will come back to visit us sometime soon! Thank you and be well, Bonnee
5 out of 5
Recommended
for Everyone
by A traveler

FRIENDLY

Posted Nov 23, 2015
The staff was very accommodating and friendly. Clean, and excellent views of Michigan ave. was wonderful place to stay for the mag mile lights festival
Comment from Hotel Management
Dec 4, 2015 by Westin Experience Specialist, Hotel Management
Thank you for spending the Festival of Lights weekend with us! Our location on the Magnificent Mile is a great spot to watch the parade and to enjoy the shops! Hopefully you will have a chance to stay with us again sometime soon! Thank you and be well, Bonnee
5 out of 5
Recommended
for Everyone
by A traveler from Colorado

Great place in Chicago!

Posted Nov 16, 2015
Pros: We liked everything!
Cons: We took the stairs a lot (stayed on the 4th floor) and the stairwell was sort of messy.
Location: We went to Pippins, Gino's East in River North, The Ale House and The Public House. All were so fun!
My daughter and I came from Colorado for a girl's weekend and had a wonderful time at the Westin. Everyone was nice and the beds were Heavenly! We had an amazing view of the city and kept the drapes open because it was interesting to watch the activity below.
Comment from Hotel Management
Nov 22, 2015 by Westin Experience Specialist, Hotel Management
Thank you for your great detailed review! We are so glad that you enjoyed your stay and were able to take advantage of great location! Thank you and be well, Bonnee
5 out of 5
Recommended
for Everyone
by A traveler from New Jersey

Nice hotel. Great view of the Lake

Posted Nov 10, 2015 on Expedia
This is a wonderful hotel to stay. Friendly and courteous staff. Rooms are well maintained. Beautiful view of the lake.
Comment from Hotel Management
Nov 12, 2015 by Westin Experience Specialist, Hotel Management
Thank you so much for your great review! We are so glad that you enjoyed your stay and enjoyed the view of our beautiful lake! Hopefully you are able to come back to stay with us sometime soon! Thank you and be well, Bonnee
4 out of 5
Recommended
for Couples
by Rachel

Posted Nov 10, 2015 on Hotels
Great location if you're into a tourist hotspots!
Comment from Hotel Management
Jan 16, 2016 by Bonnee, Hotel Management
Thank you so much for your great review! We are so glad that you enjoyed your stay and was able to take advantage of our location! Hopefully you are able to come back to stay with us sometime soon! Thank you and be well, Bonnee
5 out of 5
Recommended
for Families
by A traveler

Posted Nov 10, 2015 on Hotels
Comment from Hotel Management
Jan 16, 2016 by Bonnee, Hotel Management
Thank you so much for your great review! Hopefully you are able to come back to stay with us sometime soon! Thank you and be well, Bonnee
3 out of 5
Recommended
for Everyone
by A traveler from Kansas City, MO

Close to Everything

Posted Nov 9, 2015 on Expedia
Pros: Location
Cons: Service
Location: Shopping
Hotel was good, staff was a little snippy. Customer service and experience needs to be consistent from arrival to departure.
Comment from Hotel Management
Nov 12, 2015 by Westin Experience Specialist, Hotel Management
Thank you for your feedback! We are so glad that you enjoyed your overall stay! Hopefully you are able to come back to stay with us sometime soon! Thank you and be well, Bonnee