Ratings based on 2,322 Guest Reviews

Hear it directly from our travelers
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
Recommended
for Everyone
by A traveler from St. Petersburg, FL

Close to Shopping, the Arts and Various Colleges

Posted Aug 23, 2015
Pros: Hotel Staff, Electronics, Proximity to Shopping and Colleges
Cons: Smell of hallways, cleanliness of corridors, noise levels in hallways
Location: Lots of shopping, cost us $11 by cab to Wrigley (close), museums are close, got restaurants nearby. You're in the heart of everything.
While the hotel staff was excellent to work with, the hotel itself was just OK. We stayed on the 4th floor. This seemed to be a high traffic floor as various services (spa, massage, etc) were offered just a few doors down from our room. The floor was very noisy. I'd seek to stay on floor 8 or higher if I were going again. The hotel hallways and corridors just a slight dingy feel to them even though nothing was broken or out of place. Perhaps my expectations were too high for this Westin. I'll own that. The room was comfortable and clean. The TV was very, very large which is a plus in my book. I also appreciate the many convenient outlets, including USB at end table height. There is good at this hotel. The lobby definitely gave a good impression as well. And 6 pillows per bed was a plus. Again, after all of these positives, it just felt a little older on our floor and a bit like things could be mopped one more time.
5 out of 5
Recommended
for Everyone
by A traveler

Great location in Chicago!

Posted Jul 24, 2015
Pros: Comfort of the rooms and elevators never seems to take long.
The hotel is modern, clean and comfortable. Having a refrigerator and coffee maker (with Starbucks coffee) was great! It was convenient to several great restaurants - just a short cab to Millennium Park or Navy Pier.
5 out of 5
Recommended
for Everyone
by A traveler from Miami, Fl

On the Magnificent Mile

Posted Jun 2, 2015 on Expedia
Very centric, surrounded by excellent restaurants and assorted shopping areas. Hotel amenities were excellent, the only negative was being put in a room with two standard beds when I had guaranteed reservations for a king size bed room.
Comment from Hotel Management
Jul 9, 2015 by Westin Experience Specialist, Hotel Management
Thank you for your feedback! We are so glad that you enjoyed your stay. We hope that you come back to see us sometime soon and that we can provide you with a king room as reserved! Thank you and be well, Bonnee Westin Experience Specialist
2 out of 5
by A traveler

Posted Jun 2, 2015 on Expedia
We ordered king bed we got 2 very small Bathroom not clean
5 out of 5
Recommended
for Everyone
by A traveler from houston,Texas

Nice location but......

Posted May 31, 2015 on Expedia
This hotel was nice,very clean and it's also in a good location,but what I hate about this hotel is that there is a fee for everything! I had to pay to use the computer! Like I've never had to do that before at a hotel! I would say that's the hotel biggest flaw is all the unexpected fees that's not listed on the website.
Comment from Hotel Management
Jun 3, 2015 by Westin Experience Specialist, Hotel Management
Thank you for staying with us. It's great to hear that you enjoyed our location and clean rooms. I'm sorry for any additional fees you encountered while on property. We do have a computer in the lobby that guests may utilize complimentary as well as a kiosk to print your boarding passes. We appreciate your feedback and hope to see you again.
5 out of 5
Recommended
for Getaway With Friends
by Marcela

Posted May 31, 2015 on Hotels
Comment from Hotel Management
Aug 8, 2015 by Westin Experience Spc, Hotel Management
Thank you for staying at the Westin Michigan Avenue
5 out of 5
Recommended
for Everyone
by A traveler from Pleasanton Ca

The best view ever

Posted May 28, 2015 on Expedia
Pros: The view was to die for. We stayed on the 26th floor. The staff was pleasant and helpful. You couldn't ask for a better location. Cons: we had a problem with the toilet. I also would insist on everyday room clean up especially for towels. Three days is to much with no cleanup.
Comment from Hotel Management
Jun 3, 2015 by Westin Experience Specialist, Hotel Management
We're pleased to hear that you enjoyed the view from the 26th floor. Our views of Lakeshore Drive and Oak Street Beach are breathtaking! Housekeeping Service is available daily for our guests including any special requests. We look forward to the opportunity to welcome you back to the Westin Michigan Avenue.
5 out of 5
Recommended
for Couples
by Keith from St. Louis

Been to Chicago 100 times: Come here......

Posted May 28, 2015 on Hotels
Perfect! Especially the front desk check in lady..........
Comment from Hotel Management
Aug 8, 2015 by Westin Experience Spc, Hotel Management
Thank you for choosing the Westin Michigan Avenue for your hotel needs. It's great to hear that our Front Office associates provided an exception experience for you at check in.
4 out of 5
Recommended
for Everyone
by A traveler from Oakbrook, Il

Excellent Stay!

Posted May 27, 2015 on Expedia
Pros: Location
Hotel staff was professional and room was extremely clean.
Comment from Hotel Management
Jun 3, 2015 by Westin Experience Specialist, Hotel Management
Thank you for sharing your feedback with us. We're happy to hear that our associates took great care of you during your stay and your room was extremely clean. Please come visit us again!
5 out of 5
Recommended
for Personal Event
by Enzo

Posted May 27, 2015 on Hotels
Comment from Hotel Management
Aug 1, 2015 by Westin Experience Spc, Hotel Management
Thank you for being our guest! We look forward to serving you again!