Ratings based on 2,930 Guest Reviews

Hear it directly from our travelers
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
2 out of 5
by A traveler from St. Charles, IL

Great location, room was not worth the money.

Posted Jul 29, 2016
We stayed for one night, 29th floor. The location was ideal but our room needed some serious attention. We were not able to shower without the bathroom flooding since the door /seals leaked. The swimming pool area needed maintenance too. After splashing around for an hour my family lost all sense of smell for a day due to the level of chlorine.
4 out of 5
by A traveler

This traveler left a rating score only Posted May 23, 2016 on Hotels
5 out of 5
by Ralph

This traveler left a rating score only Posted May 20, 2016 on Hotels
5 out of 5
by Jerald

This traveler left a rating score only Posted May 20, 2016 on Hotels
5 out of 5
by Jacob

This traveler left a rating score only Posted May 20, 2016 on Hotels
2 out of 5
by Syafrizal from Jakarta

Posted May 20, 2016 on Hotels
so disappointed about room service. Order just a plate & it charge $ 9.
5 out of 5
by Ralph from Crosslake

Great stay

Posted May 19, 2016 on Hotels
Excellent hotel. Maybe one of the best experiences we have had in years
5 out of 5
by Ron from Arlington Heights, IL

Great value, great views, great staff.

Posted May 17, 2016 on Hotels
Second time staying here. Visited during Christmas and once again was not disappointed. Great staff, easy check-in, everything you'd expect. Becoming our go to staycation hotel in Chicago.
4 out of 5
by David from Suburban Chicago

Better than expected

Posted May 17, 2016 on Hotels
This was our first time at Swissotel and we were pleasantly surprised. We stayed in the lifestyle suite and it was everything we anticipated. We had a high floor with views of the lake, river and Grant Park. During the day the views were fantastic but at night they were stunning. We stayed in one night to watch a movie and had room service... we never really watched the movie because we spent the entire time looking out the window! Check in was a breeze and the hotel staff were not only courteous but efficient as well. The place was spotless. The only downside were the amenities in the room; rather than stocking the minibar you had to traipse down to the lobby to get what you wanted. IMO if you have to do that you might as well go down into the pedway to a convenience store and save the money. The coffee maker is one of those single cup brewers that take forever. The room service menu is enticing but the fare was only so-so. Overall the stay was fantastic and will definitely be staying here again.
5 out of 5
by A traveler

Posted May 16, 2016 on Hotels
Friendly, helpful staff. Very clean room. Upgraded to a high floor with a great view. Quiet and pleasant stay for the weekend.