4.0 out of 5

"Beautiful and accomodating hotel. Friendly staff. We were within walking distance to a number of restaurants, the park, every train. Wonderful chicago ... " More

By a verified traveler on Sun 09 Jul 2017

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Hotel Description

A romantic stay in the heart of Chicago awaits you at Hard Rock Hotel Chicago. Within just a 10-minute stroll, you'll find popular attractions like Chicago Theatre and Millennium Park. Highlights at this Art Deco hotel include 2 restaurants, 2 bars/lounges, and a health club.

Flat-screen TVs with satellite channels are featured in all 381 rooms, and you can enjoy WiFi, wired Internet, and first-run movies. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like designer toiletries. Additionally, room service, coffee/tea makers, and free local calls are available.

A day of pampering can include massages and body scrubs along with hydrotherapy and mani/pedis. The restaurant, Mr. Browns Lounge, is open for lunch and dinner. 8400 square feet (780 square meters) of event facilities include 7 meeting rooms and conference space, and other business amenities include a 24-hour business center. Added amenities include WiFi in public areas and laundry facilities. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4-star The Loop hotel include Chicago Cultural Center and Wrigley Building.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$112 per night

Room, 1 King Bed (Platinum)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds (Platinum)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, City View (Select)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, City View (Select)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hard Rock Hotel Chicago ratings based on 111 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0
5 out of 5

Downtown, close to everything

Beautiful and accomodating hotel. Friendly staff. We were within walking distance to a number of restaurants, the park, every train. Wonderful chicago visit.

Posted by , from Florida on Jul 9, 2017

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Comment from Hotel Management

Jul 14, 2017 by HRHC

Hello! Thank you for your kind feedback! We are so happy you enjoyed your stay and hope to see you again soon. Rock on, HRHC

1 out of 5

Not a comfort hotel more of a museum

Black out shade are not doing there job, windows let in a lot of noise from the wind, no refrigerators, mattress too stiff, over priced, when i complained nothing was done, 4th of July weekend so they knew I was not going to find a room.

Posted by on Jul 3, 2017

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Comment from Hotel Management

Jul 5, 2017 by Arron

Dear Guest, Thank you for your comments regarding your recent stay. Although we continually strive for excellence, there are times when our guests may experience less than acceptable service or percieved value for their money. We are very aware that travellers are looking for the best value for their hard earned money, and we are confident that, for the most part, we deliver an excellent product and services for the price paid. We very much appreciate your comments, and hope to have another opportunity to serve you.

5 out of 5

Beautiful room, clean and very roomy

Pros: Very convenient
Location: shopping, theaters and restaurants
Had a corner room with windows on both side, could see Lake Michigan and the Magnificent Mile. Was walking distant to shopping, restaurants and the theaters.

Posted by , from Milwaukee, Wi on Jun 19, 2017

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Comment from Hotel Management

Jun 21, 2017 by Kenny

Good morning betty, Thank you so much for the positive reviews. We are very proud of our location and hotel and are super happy to hear you enjoyed your visit to Chicago. Please think about us next time you come back to Chicago. Best, HRHC

5 out of 5

Great service

Pros: Great staff, great location, large room, and comfortable beds.
Cons: Could use a little more lighting
Location: Close to Millinium park and train station. Easy to catch the bus or jump on the L train.
When we arrived, Kenny checked us in. He upgraded our room , and when he discovered we were there to treat our mom for her 80th birthday, he had a nice fruit and cheese tray sent to our room with a personalized card. The staff were all pleasant and helpful throughout our stay. This is a great location on the magnificent mile.

Posted by on May 28, 2017

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Comment from Hotel Management

May 30, 2017 by HRHC

Thank you for the wonderful feedback and we will pass along your "shout-out" to Kenny! We are so pleased to see your mom enjoyed her 80th birthday trip! We will see you back for your next celebration. Rock On! HRHC

3 out of 5
The thermostat in the room didnt work and the water in the shower never got warm enough

Posted by on Apr 16, 2017

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Comment from Hotel Management

Apr 18, 2017 by ep

We are deeply sorry that your thermostat and shower was not operating properly. It is our goal to make sure that every guest’s room is up to the highest level of quality, and we are sorry that we missed out mark, We will correct the issue with the room so it is no longer a problem moving forward. It is our hope that you give us another chance to impress you with our high level of service. Good Day.

3 out of 5
The ice machine was literally right outside the door. It woke us up several times. The hotel is located right downtown. We assumed it would have a Hard Rock restaurant but were disappointed it didn't.

Posted by , from california on Apr 6, 2017

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Comment from Hotel Management

Apr 18, 2017 by Kenny

Hi Sara, Thanks for responding to our survey. I thank you for the feedback you provided. We do take a lot of pride in the location that the hotel is. I apologize if you thought the Hard Rock Café was located a the restaurant. We do however have two amazing restaurants that are in the building. MBL, which is a Jamaican Cuisine and a American Cuisine restaurant called Chucks. I do hope that you will consider us next time for a second chance while you are in Chicago. Regards, Kenny

5 out of 5

Hard Rock was in the perfect location for our stay

We were in walking distance to all the locations we had planned for our stay!! The Goodman Theater, Chicago Art Museum, Doctor office for checkup and many great Chicago restaurants!! On top of that when it was raining ☔️ were very close to bus stop, in other words hotel is in a great location for what we had planned

Posted by , from Chicago, Michigan Avenue on Apr 1, 2017

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Comment from Hotel Management

May 1, 2017 by HRHC

Hello! Thank you so much for your kind feedback. We are proud of our central location, and it sounds like you really utilized it! We hope to see you again soon! Rock on, HRHC

5 out of 5

Classic, historic hotel with a modern feel

Pros: Staff was very helpful and friendly
Cons: Darker shades in the room, refrigerator in room
Location: Its on Michigan Ave... what else is there to say
Great hotel in a historic building in downtown Chicago on Michigan Ave. Just enough modern touches to compliment the limestone and brass details in the lobby and the elevator areas. Room was a tower king (34th floor) with an unbelievable view of the lake, Michigan Avenue and downtown. Dark oak raised panels, plaster inset ceiling (not original but a good copy), updated marble and granite bath with a huge window over the tub (with a shade of course). Room was clean, with all the amenities except strangely no refrigerator, and a hotel tablet that was nice but was uncharged when we arrived. Tower rooms only have 3 rooms per floor, with a nice small area in between including an interesting wrought iron gate, so there is very little room traffic in and out, stayed during the week, but heard no one our entire 3 day stay. One note about this room was that the 3 large windows had shades and no curtains, so ambient light was always present. I enjoyed the glow of the city at night, but if you need complete darkness to sleep, this might not be the room for you. Staff was very friendly and accommodating. Ate in the Jamaican restaurant one night, good food and interesting live band. Overall a great experience and would return.

Posted by on Feb 12, 2017

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2 out of 5

Could do better

Location:
I always wanted to stay there. However, the washroom had rust in shower.

Posted by on Jan 23, 2017

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Comment from Hotel Management

Feb 5, 2017 by HRHC

I am glad that you were finally able to stay with us but am terribly sorry to hear about the issue with your shower. I assure you that that was an isolated incident and am very sorry that you experienced this.

5 out of 5

Great experience

It was just what I expected.They even had us an amenity for the new year.

Posted by , from chicago on Jan 2, 2017

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Comment from Hotel Management

Jan 6, 2017 by HRHC

So glad that you enjoyed your time at Hard Rock Hotel - Chicago and that you were able to ring in the New Year with us! Hope to see you again in 2017!!

Property Features

There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A 24-hour business center and meeting rooms are available. WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 8400 square feet (780 square meters) and includes conference space. A health club, spa services, and tour/ticket assistance are also featured at the business-friendly Hard Rock Hotel Chicago. Parking is available for a fee. This Art Deco Chicago hotel is smoke free.

  • 1 building
  • 381 guestrooms or units
  • 40 levels
  • 2 dining venues
  • 2 bars or lounges
  • 9 conference rooms
  • 8400 sq ft of conference space
  • 780 sq m of conference space
  • Built in 1929
  • Business center (24 hours)
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (29.6 km / 18.4 mi)
  • Train station: Chicago Western Avenue Station (8 km / 5 mi)
  • Metro station: Randolph-Wabash Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hard Rock Hotel Chicago offers 381 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 40-inch flat-screen televisions come with premium satellite channels, first-run movies, and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Mr. Browns Lounge - This restaurant serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

The Hard Rock's lower-level fitness center, open 24 hours, offers treadmills and elliptical trainers with individual TV monitors, along with free weights and other equipment.

Millennium Park, across the street, has walking paths amid gardens and extraordinary public art. Two blocks away, Lake Michigan is popular for boating, sailing, and canoeing.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Hard Rock Hotel Chicago offers 2 private massage treatment rooms to handle guests' relaxation and rejuvenation needs. Facials, massages, and nail treatments are provided by appointment. Guests wishing to enjoy a spa treatment in the comfort of their room can arrange a private appointment for an additional charge.

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per day.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 25 per pet, per day
  • Weight limit: 40 lb

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 13.50 per night (rates may vary)
  • Fee for in-room wired Internet: USD 13.50 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 13.50 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 13.50 per night (rates may vary)
  • Valet parking fee: USD 65 per day (in/out privileges)
  • Pet fee: USD 25 per pet, per day
  • Late check-out fee: USD 50
  • Refrigerator fee: USD 10 per day
  • Rollaway bed fee: USD 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Hard Rock
  • Chicago Hard Rock Hotel
  • Chicago Hotel Hard Rock
  • Hard Rock Chicago
  • Hard Rock Chicago Hotel
  • Hard Rock Hotel
  • Hard Rock Hotel Chicago
  • Hotel Chicago Hard Rock
  • Hotel Hard Rock
  • Hotel Hard Rock Chicago

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.