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Best Western Heritage Inn

2.5-star property
7641 Lee Highway, Chattanooga, TN 1-855-201-7819
3.1 out of 5
See all 19 travelocity Reviews

"There were no towels in the room and there were obnoxiously loud people partying literally all night long and management did nothing about it. " More

By a verified traveler on Sun 04 Jul 2021

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Hotel Description

Hotel near Hamilton Place Mall in Chattanooga

Tyner stay

Your stay at this Tyner hotel places you within 3 miles (5 km) of Hamilton Place Mall and Volkswagen Chattanooga Assembly Plant. Also, Enterprise South Nature Park is within 3 miles (5 km) and Tennessee Valley Railroad Museum is within 6 miles (10 km).

Business services

A restaurant and an outdoor pool are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, a coffee shop, and a terrace are also offered.

Standard Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$73* Per night/room Jun 29 - Jun 30

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 3 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Heritage Inn ratings based on 19 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Heritage Inn

Everyone (9) Family (1)
2 out of 5
This property is very out dated and noisy , the staff checking me in was very nice but if I could have took a refund and changed properties I would have. The Café attached to this property was excellent

Posted by on May 3, 2022

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5 out of 5

Posted by , from FREEHOLD on Oct 10, 2021

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2 out of 5
Although the staff was pleasant, the sheets had blood stains on them and there was mold and mildew all along the bed by the wall. The mirror was also dirty and cleaning services visited early in the morning while we were sleeping despite the posted request for privacy.

Posted by on Aug 15, 2021

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3 out of 5
There were no towels in the room and there were obnoxiously loud people partying literally all night long and management did nothing about it.

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 7, 2021 by Front Desk Staff

Thank you for your feedback. We apologize for any inconvenience. Thank you for staying with us.

5 out of 5

Posted by on May 27, 2021

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Comment from Hotel Management

Jun 8, 2021 by Front Desk Staff

Thank you for staying with us!

4 out of 5
Jimmy had THE best customer service! I had no idea what to expect, but he made it quite an enjoyable experience.

Posted by , from Atlanta, GA on Oct 19, 2020

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Comment from Hotel Management

Oct 21, 2020 by Front Desk Staff

Thank you for your feedback. We are pleased to hear that Jimmy provided you with exceptional customer service. Thank you for sharing and staying with us at Best Western Heritage Inn.

4 out of 5
Overall pleasant experience. The rooms were clean and the staff was nice and friendly. There were a couple hiccups with the toilet and our key not working. The staff moved us to a different room for the toilet and was able to get our keys working in our new room. Other than that, it was a pleasant stay for the price.

Posted by , from Georgia on Jun 28, 2018

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4 out of 5
Nice place with a Great Café connected. The café was exceptional.

Posted by on Apr 22, 2018

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2 out of 5

Dirty room

When we checked in and went to our room it had not even been cleaned! The bed was unmade and there were towels on the floor. When we went back to the front desk the staff member told me that all the cleaning staff were gone for the day, but they could give me clean sheets for the bed so I could change it. I told them I didn't unmake the bed, it's not my job to make it. They said they were full and couldn't give me another room. After asking for the manager they finally came up with another room for us.

Posted by on Oct 12, 2016

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4 out of 5

A little out of the way

The room and hotel was nice for the price we paid. The cafe was great to have on site. We wasn't bothered by noise bc we had a box fan fan we sleep with. My husband did find 2 bugs one night in his bed crawling on him but didn't see anymore in the room the whole time. We figured we might have brought them in with us that evening. The beds were made and room was clean daily when we got back. The hotel is about 20 min or so from most the attractions. That's the main complaint.

Posted by , from Tennessee on Jul 9, 2016

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About the Best Western Heritage Inn

Location 7641 Lee Highway, Chattanooga, TN 37421

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. An outdoor pool, a library, and a terrace are also featured at the business-friendly Best Western Heritage Inn. Self parking is free. This Chattanooga hotel is smoke free.

  • 100 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Heritage Inn offers 100 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 4:00 AM to 1:00 PM.

City Cafe - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 15 per pet, per night, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 1.00 per stay (rates may vary)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Heritage Chattanooga
  • Chattanooga Best Western
  • Best Western Heritage Inn Chattanooga
  • Best Western Chattanooga
  • Best Western Heritage Hotel Chattanooga
  • Best Heritage Chattanooga
  • Best Western Heritage Inn Hotel
  • Best Western Heritage Inn Chattanooga
  • Best Western Heritage Inn Hotel Chattanooga

You should know

  • The seasonal pool will open May 01 and close September 30.
  • Pool access available from 10:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.