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"It was a smaller hotel, so easy to get around. Our initial check in was awful. The front desk lady was very abrupt and didnt know anything about the ... " More

By a verified traveler on Wed 20 Jul 2022

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Hotel Description

3.5-star guestrooms with kitchenettes

In Charlotte

Within 2 miles (3 km) of this Charlotte hotel, you'll find Renaissance Park and York Road Community Park. Billy Graham Library and United States Citizenship and Immigration Services office are also within 2 miles (3 km).

Free perks

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the gym and free perks like buffet breakfast and free self parking.

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max
$107* Per night/room Dec 23 - Dec 24

Suite, 1 Bedroom, Accessible, Bathtub (2 Double Beds)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom (Top Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 7 Max

Suite, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 Bedroom (Top Floor)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

HYATT house Charlotte Airport ratings based on 15 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for HYATT house Charlotte Airport

Everyone (7) Couples (3) Family (3)
3 out of 5
It was a smaller hotel, so easy to get around. Our initial check in was awful. The front desk lady was very abrupt and didnt know anything about the property, what was open what wasn't, etc. She never informed us about breakfast, the bar, wifi or anything else for that matter. She also couldnt tell us anything about the bus or train. Noy very helpful at all. Considering youre so close to the bank of america stadium, it would be nice if the employees could provide some helpful info.

Posted by on Jul 20, 2022

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1 out of 5
I didn't check in. I specifically asked this hotel for an early check-in because I had my dog with me and had a meeting to get to. The hotel never confirmed or denied that request. When I showed up at 11am to check in, I was told the hotel was sold out. My dog had to sit in a car for 3 hours that day. I didn't need the hotel room.

Posted by on Jan 31, 2022

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Comment from Hotel Management

Feb 4, 2022 by Trey

Thank you for taking time out of your day to review our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

5 out of 5

Posted by on Aug 1, 2021

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5 out of 5

Posted by on Jun 15, 2021

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4 out of 5
The room was clean. The bed was not comfortable and the hotel is a little run down as I noticed with most of the airport hotels. The hotels in the University and Uptown area of Charlotte are much nicer !

Posted by on Jun 3, 2021

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5 out of 5

Posted by on Apr 5, 2021

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5 out of 5
Very nice suite, had everything you would need. Customer service was great.

Posted by , from Montgomery il on Jan 28, 2021

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Comment from Hotel Management

Jan 28, 2021 by Narciso Gonzalez

Dear Gary, thank you for making time to review our all suite hotel. I will pass on you nice comments to our operations team. Safe travels!

2 out of 5

Posted by on Oct 25, 2020

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Comment from Hotel Management

Nov 17, 2020 by Assistant General Manager

We apologize that your stay was less than desirable. Please note we will take your concerns in effort to improve our service in the future.

4 out of 5

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 3, 2020 by Narciso

Thank you for making the time to review our beautiful all suite hotel. Safe Travels

4 out of 5
This is a great place for the value. It’s convenient and a quick drive from the airport. The shuttle drivers are outstanding! Lobby is modern and bar area is spacious. Rooms are clean and laid out well. A few places are a bit dated but nothing that deserves a low rating. Great place for sure.

Posted by on Sep 27, 2019

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Comment from Hotel Management

Oct 1, 2019 by Narciso

Dear JTRods, thank you for your review. I am delighted to read that we exceeded your expectations

About the HYATT house Charlotte Airport

Location 4920 S Tryon St, Charlotte, NC 28217

Property Features

HYATT house Charlotte Airport offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi is free in public spaces. There's an onsite 24-hour business center. A terrace, barbecue grills, and a picnic area are also featured at the business-friendly HYATT house Charlotte Airport. A roundtrip airport shuttle at scheduled times and an area shuttle are free. Free self parking is available. This 3.5-star Charlotte hotel is smoke free.

  • 135 guestrooms or units
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchenette
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

HYATT house Charlotte Airport offers 135 accommodations with washers/dryers and DVD players. Accommodations offer separate sitting areas. Flat-screen televisions come with pay movies. Accommodations at this 3.5-star hotel have kitchenettes with refrigerators, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Housekeeping is provided daily.

  • In-room kitchenette
  • Washer and dryer
  • Sitting area
  • Flat-screen television
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 9:30 AM. The hotel hosts a free manager's reception on select days.

HYATT house Charlotte Airport has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and masks are required in public areas. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Summerfield Suites Charlotte
  • HYATT house Charlotte Airport
  • HYATT house Hotel Charlotte Airport
  • Charlotte Hyatt
  • Charlotte Summerfield Suites
  • Charlotte Summerfield Suites
  • Hyatt Summerfield Suites Charlotte Airport Hotel Charlotte
  • Summerfield Suites Charlotte
  • HYATT house Charlotte Airport Aparthotel
  • Charlotte Hyatt
  • HYATT house Charlotte Airport Hotel
  • HYATT house Charlotte Airport Charlotte
  • HYATT house Charlotte Airport Hotel Charlotte

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.