DoubleTree by Hilton Hotel Charlotte

3.5-star property
W Trade St, Charlotte, NC 1-855-201-7819
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3.8 out of 5
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See all 19 Travelocity Reviews

"Good to Pleasing(room comfort. nice bed, good shower, courteous staff)..... except for high priced restaurant on site/add on for parking with no other ... " More

By a verified traveler on Mon 18 Apr 2016

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Hotel Description

At DoubleTree by Hilton Hotel Charlotte you'll be within a 20-minute stroll of popular places like Bank of America Stadium and Spectrum Center. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

You can enjoy TVs with cable channels, and all 187 rooms feature free WiFi, free wired Internet, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. Free weekday newspapers, safes, and hair dryers are also available.

The restaurant, Orchards Restaurant, is open for breakfast, lunch, and dinner. Conference space, meeting rooms, and a business center are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a fitness center, and a coffee shop/café. There's also the convenience of self parking.

Within a 20-minute drive of this 3.5-star Charlotte Center City hotel, attractions include University of North Carolina at Charlotte and Carowinds Theme Park.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$114 per night

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds (Little Extras Upgrade)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel Charlotte ratings based on 19 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0
2 out of 5
Over all,it was comfortable and okay. Though I’d recommend to others, if still mention my experiences. The “disappointing” ratings were due to some inconveniences such as: Luggage Cart: coming in, we had so much luggage and when I asked if there were some to help us bring it up, the lady at the desk said,” unfortunately we don’t”. It was a lot for a couple a child. Luggage cart II: there was only ONE cart for the entire hotel. When departing, we were couldn’t use the cart since it was in use by someone else. No complimentary breakfast: Maybe it was me, but I didn’t not see the print where it indicated that I had to pay for parking and there want complimentary breakfast Daily charge for parking Maybe it was me, but I didn’t not see the print where it indicated that I had to pay for parking and there want complimentary breakfast Starbucks: When ever I went for coffee, there wasn’t a server present.

Posted by on Jul 8, 2018

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Comment from Hotel Management

Jul 17, 2018 by -Emily, FOM

I am sorry to hear about your experience with luggage assistance during arrival and departure. I will review this service with our staff to ensure top notch service is received for all our guest. We will continue to go over your feedback and work towards continuous improvement. Thank you again for your time and business. Have a wonderful day!

4 out of 5

Two night wedding celebration

Pros: see above
Cons: see above
Location: pretty far from everything but visited Subway, Starbucks around the corner(5 minutes). Again, much time at wedding venue on Tryon St. all weekend.
Good to Pleasing(room comfort. nice bed, good shower, courteous staff)..... except for high priced restaurant on site/add on for parking with no other options....you would think for $100+ per night you could park your car. No additional amenities offered was disappointing. Card was run mid stay for $50.00 to cover any expenses....never told about this,. just discovered on bank statement. At checkout, no one told me we were charged extra for anything....phone call confirmed $28.00 for two nights parking.(Staff at checkout indicated "No charge" when we checked in because I asked...) Yikes! $22.00 balance to be credited back in 3-5 days. In addition...no coffee for early risers in lobby or lounge area to sit and read.....restaurant not open til 7 am(Breakfast was not included in room pricing) Did use restaurant once for a late night dessert...2 slices cheesecake(small slices)...with tax and tip as I waited at the front desk($24.00). Wise of us to avoid eating any meals there.

Posted by , from NC on Apr 18, 2016

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5 out of 5

Nice hotel, convenient to Downtown Charlotte

Pros: Proximity to downtown Charlotte.
Cons: New, more comfortable mattresses.
Location: NASCAR Hall of fame, delicious restaurants.
Clean, modern hotel in a great location, within walking distance to explore downtown Charlotte. We also really enjoyed the warm cookie on arrival! It was an easy drive to excellent restaurants and the airport as well .

Posted by , from Boston, MA on Sep 24, 2015

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2 out of 5

Not exactly all we anticipated

Pros: Comfortable beds
Cons: Publish rates for in-room wi-fi and parking
Location: Be careful venturing out
Free wi-fi was only available downstairs in the business center, room appeared to be clean at first-we then discovered loose, long black hairs on the top of the bed linens and on the floor in the bathroom. We arrived around 7pm in the evening and wanted to walk to a restaurant, but after walking a couple of blocks and seeing the folks who were hanging out on the street corners and city benches, we decided to grab some sandwiches and hike it back to the hotel room.

Posted by , from SC on Aug 11, 2014

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5 out of 5

friendly staff!

Pros: Quiet
ROOM WAS NICE, STAFF WAS GREAT, DEFINITELY STRIVING TO MAKE YOU COMFY AND FEEL WELCOME.

Posted by on Apr 13, 2011

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1 out of 5

LOOKS CAN BE DECEIVING

THIS HAS BEEN BY FAR THE WORST HOTEL I EVER STAYED IN. FIRST OF ALL THERE ARE NO FREE AMENITIES.IF YOU ARE LOOKING FOR WIFI SERVICE YOU HAVE TO PAY A $* FEE. THE BUSINESS CENTER COMPUTERS ARE THE WORST. IF YOU HAVE A DEADLINE OR OTHER IMPORTANTNEEDS FOR A COMPUTER YOU HAVE TO DEAL WITH CONNECTION FAILURES,AND SECURITY BLOCKS.The breakfast is expensive and room service as well. The location of the hotel says walking distance but you have to walk so far to get to down town you are better off driving.The room had no microwave or rrefrigrator. The young woman at the front desk was not friendly at all. But i must admit if you do come ask he will go out of his way to help you.The room was a clean room, but the bed was not to comfortable at all. So try to avoid the doubletree at all cost.

Posted by on Feb 12, 2011

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4 out of 5

Pretty good; close to and easy to central district

Pros: Close restaurants
Cons: No free Internet
Main problem was that the wall based HVAC unit pulled away from a snug fit to the frame and cold air rapidly seeped in although i never really noticed except that the noisy fan in the unit kept turning on far more often than usual. Great free trolley circulator into downtown and cheap airport express. Several bars and restuarants withing walking ditsance and never felt like I was not in the central district.

Posted by on Feb 7, 2011

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4 out of 5

It's not the best... but alright.

Cons: No free Internet, Noisy
It's a decent place. Very close to heart of downtown

Posted by on Feb 4, 2011

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5 out of 5

Great deal, great place!

We were on a road trip going home and had scheduled one night in Charlotte. We were sad because we only stayed one night. The hotel is beautiful in a great downtown location, great staff and great deal. We had our dog with us too and were very impressed with room because sometimes a "pet ok" room looks and smells like one but not this one. We will stay there next time we are in Charlotte for sure!

Posted by , from Tampa on Feb 3, 2011

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5 out of 5

Very nice.

Pleasant staff, good lounge and resturant, short walk to Bank of America Stadium and downtown center, very clean and comfotable. Parking is $* a day. I would stay again.

Posted by on Oct 16, 2009

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About the DoubleTree by Hilton Hotel Charlotte

Location 895 W Trade St, Charlotte, NC 28202

Property Features

DoubleTree by Hilton Hotel Charlotte offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A business center and meeting rooms are available. The business-friendly DoubleTree by Hilton Hotel Charlotte also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee.

  • 187 guestrooms or units
  • 4 conference rooms
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Charlotte, NC (CLT-Charlotte-Douglas Intl.) (11.4 km / 7.1 mi)
  • Train station: Charlotte Station (3.4 km / 2.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Charlotte offers 187 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Charlotte hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Orchards Restaurant - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per stay.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 25 per person (approximately)
  • Self parking fee: USD 14 per night
  • Rollaway bed fee: USD 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlotte DoubleTree
  • Charlotte DoubleTree Hotel
  • DoubleTree Charlotte
  • DoubleTree Hilton Charlotte
  • DoubleTree Hilton Hotel Charlotte
  • DoubleTree Hotel Charlotte
  • Hilton DoubleTree Charlotte
  • Hilton Hotel Charlotte

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.