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"The staff at this property makes your stay worthwhile. I have read some of the other reviews yes this is an older property and it has it's issues but ... " More

By a verified traveler on Tue 08 Sep 2020

Hotel Description

Hotel near Charleston Town Center in Charleston

City center stay

You'll be within half a mile (1 km) of Charleston Town Center and 2 miles (3 km) of Charleston Civic Center with a stay at this Charleston hotel. Avampato Discovery Museum and Clay Center for the Arts and Sciences are also within half a mile (1 km).

Business services

This hotel features a 24-hour fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking and luggage storage are also offered on site.

Free WiFi, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 136 guestrooms also offer free WiFi and LED TVs with cable channels. Premium bedding, free newspapers, and free long-distance calls are also available.

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$64* Per night/room May 13 - May 14

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Ramada by Wyndham Charleston ratings based on 19 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Ramada by Wyndham Charleston

Everyone (15) Couples (1) Family (4)
1 out of 5
The property was in sad repair, cracked plaster, holes in the walls and an abundance of spiders. There was no hot water, the TV was out (announced as cable issue isolated to building), the room phone did not work (when reported by my cell phone no cure offered except to move rooms late in the evening (told no repair personnel at night). Worst hotel I have stayed in in years. I want my money back but they said it was pre-paid. I will think twice about using Travelocity prepays again after this!

Posted by on Apr 3, 2021

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Comment from Hotel Management

Apr 4, 2021 by Front Desk

Thank you for staying with us. We appreciate your feedback. We will be addressing your concerns.

5 out of 5
The staff at this property makes your stay worthwhile. I have read some of the other reviews yes this is an older property and it has it's issues but the hospitality that I received from Mary Porter her team far out weighed any minor issues that may have had with the facility. I will say my room clean and smoke free the beds were super comfortable and nice pillows and all the common areas were clean with well appointed furnishings. I would recommend this property to anyone that is looking for a nice reasonably priced hotel. I can't say enough about the great team of people from housekeeping, front desk and management. I look forward to seeing you guys again real soon. Great job!!

Posted by , from Atlanta on Sep 8, 2020

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Comment from Hotel Management

Sep 11, 2020 by Front Desk

Thank you for staying with us! We appreciate your feedback! We are so glad that you enjoyed your stay with us, and we hope to see you again soon.

4 out of 5

Posted by on Dec 23, 2019

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Comment from Hotel Management

Dec 24, 2019 by Sandey, Front Office Manager

Thank you for choosing to stay at our establishment. We are glad that we made your stay a good one. We work diligently to provide our guests with premier customer service. Thank you for allowing us to serve you!

4 out of 5
Stayed in a recently renovated room with king size bed. Room was clean, comfortable and spacious. Free bottled water was offered at both check-in and check-out.

Posted by , from Va on Dec 14, 2019

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Comment from Hotel Management

Dec 17, 2019 by Alicia

Thank you for your valued opinion and stay. We strive to provide great service and hope to see you on any future trips to the area.

4 out of 5
Staff was excellent. Room was comfortable. Toilet sits too low.

Posted by on Dec 14, 2019

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Comment from Hotel Management

Dec 14, 2019 by Alicia

Thank you for your stay with us. We strive to provide great customer sevice. We will be looking into the issue of the low toilets. We hope to see you again on any future trips to the area.

4 out of 5

Posted by on Dec 10, 2019

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Comment from Hotel Management

Dec 12, 2019 by Alicia

Thank you for your valued opinion. We look forward to your next trip to the area.

3 out of 5

Posted by on Nov 19, 2019

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Comment from Hotel Management

Nov 19, 2019 by David

Thank you for choosing to stay with us and leaving your guest experience. If we could have done anything differently to improve, please reach out to us personally. Have a blessed day

2 out of 5
The room was not clean. There were no phones or wifi.

Posted by , from Shepherdstown on Nov 18, 2019

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Comment from Hotel Management

Nov 19, 2019 by David

On behalf of our entire team I would like to apologize that we were unable to earn a perfect guest review. If you could contact us personally we would love the chance to improve and ensure this issue doesn't occur again. Have a blessed day

3 out of 5
Two of the 3 elevators were out of order, A/C did not work in the lobby, shoes stuck to the bathroom floor and not mopped at all behind door. Rooms were supposed to be remodeled. ..not!

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 12, 2019 by Kevin, GM

Hello, Thank you for staying with us and providing feedback elevator updates are part of our capital improvement plan, we hope to start work on them shortly. We will follow up with housekeeping regarding the floor. Thanks, Kevin

1 out of 5
Thw rooms were full of red biting ants which coyld be seen throughout the room in various places. The outdated and much needed cleaning was and should not be listed.

Posted by on Jul 31, 2019

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Comment from Hotel Management

Aug 7, 2019 by kevin, GM

Hello, Thank you for providing feedback. I apologize for the ants, they were a very sudden occurrence, we have addressed it with our pest control provider. Thanks, Kevin

About the Ramada by Wyndham Charleston

Location 1000 Washington St E, Charleston, WV 25301

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Ramada by Wyndham Charleston offers its guests a 24-hour fitness center and a seasonal outdoor pool. WiFi is free in public spaces. You'll find a business center on site. The business-friendly Ramada by Wyndham Charleston also features a vending machine, a safe deposit box at the front desk, and an elevator. Free self parking is available. This Charleston hotel is smoke free.

  • 1 building
  • 136 guestrooms or units
  • 9 levels
  • Business facilities
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Charleston, WV (CRW-Yeager) (7.3 km / 4.6 mi)
  • Train station: Charleston Station (2.2 km / 1.4 mi)
  • Parking: Free self parking

Room Amenities

Ramada by Wyndham Charleston offers 136 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Charleston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Staff wears personal protective equipment
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay (for stays between 31 December - 01 January)

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Capitol Charleston
  • Charleston Capitol
  • Charleston Capitol Hotel
  • Charleston Capitol Hotel
  • Ramada by Wyndham Charleston Hotel
  • Ramada by Wyndham Charleston Charleston
  • Ramada by Wyndham Charleston Hotel Charleston

You should know

  • The seasonal pool will open in May and close in August.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.