"I have 2 complaints, the 1st being having to reserve space for things that are clearly no where near capacity. You must reserve a shuttle service to ... " More
With a stay at this Zona Norte hotel, you'll be within 2 miles (3 km) of Playa Manzanillo and 6 miles (10 km) of La Boquilla Beach.
A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive hotel. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a children's pool and a playground, and barbecue grills are available on site.
Sep 29, 2021 by rafa
Dear Guest Thank you very much to take the time to give us your comments. Our check in time is at 3 Pm. From this time we begin to deliver the rooms
May 2, 2017 by Alonso Giraldo
Dear Alberta, First at all, we really want you to know how much we appreciate your valuable remark about your staying with us; Comments like that helps us to improve the quality of the service that we offer. We want that our guest always feel comfortable and good with all the services that we given to them. With that reason on mind we manage the booking system for most of our service, because when we are full house it’s the better way to guarantee to our guest they can have for what they want without causing discomfort to them. When you stayed with us we were out the season, so the hotel occupancy was not full, but our policy it must be on March because no matter what, we want the best for our guest. What it related to the shuttle, we ask to our clients to book for it to have a control so we also can reach them in case they can’t not assist or be on time for the bus, and help them to not miss it in case something unexpected shows up. We are sorry to hear about the situation with the towels during your stay. We apologize for all the inconvenient that did cause you. During your staying was a problem with the electrical power company which force the laundry department to work with the minimum among of machines allow because the power of the electricity wasn’t enough to make work all of them. As a plan B we sent the towel out to be washed. We have already taken the corrective and preventive actions that guarantee us that things like you've mentioned before won't happen again. Right now, we got some employees whose work at recreations and pool department watching over people who may not respect the hotel policy. We got 2 kinds of pool area for the same reason, because we know that everybody do not have the same interest and hobbies, but we definitely want everyone in the hotel feels good. Add to this, we are pleasant to inform you that our staff i
Aug 25, 2015 by Alain Richard
Dear Richard, Thank you very much for your comments on Expedia. We will put an eye on the shuttle service. The shuttle has to be book a day in advance as people are making plans and this is our recommendation in all of our documentations and oral briefings. Transit time is normally even in peak hours 25 to 30 minutes but at the moment there are construction going on the National Highway which will be culminated very soon. Nevertheless I would like to precise that we are the only hotel in the area having a free shuttle to downtown with exactly 239 daily seats. Now I have seen places like the Mayan Riviera in mexico where people are staying at 90 minutes from airport or Playa del Carmen downtown, no free shuttle and they pay 50$ minimum for a taxi. If ever a guest cannot get one of the 239 daily seats a taxi is 40,000 Pesos which represents $13,50 USD for a family of 4 ($3,38 per pax). Nevertheless if ever that would be a issue with one of our guest we would definitely make it a duty to make sure you go downtown on the shuttle. Greetings Alain Richard General Manager Hotel Estelar Grand Playa Manzanillo By Occidental Hotels &Resorts
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Hotel Estelar Playa Manzanillo is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hotel Estelar Playa Manzanillo you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a children's pool, outdoor tennis courts, and a health club. Self parking is free. Smoking is allowed in designated areas at this 4-star Cartagena hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Hotel Estelar Playa Manzanillo offers 192 accommodations with safes and complimentary toiletries. Rooms open to balconies. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Buffet La Palapa - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).
La Trattoria - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Nativo - This theme restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.
The Grill - This restaurant specializes in barbecue and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.
An outdoor tennis court and a health club are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.
Hotel Estelar Playa Manzanillo offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards, and cash.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. At check-in, guests must provide a record of full COVID-19 vaccination.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.