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Best Western Pontypool Metro Hotel

3.0 star property
3-star hotel in Pontymoile

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Photo gallery for Best Western Pontypool Metro Hotel

Bar (on property)
Exterior
Family Room, 1 Double Bed, Non Smoking | Bathroom | Eco-friendly toiletries, hair dryer, towels
Standard Room, 2 Twin Beds, Accessible, Non Smoking | 1 bedroom, desk, laptop workspace, iron/ironing board
Food and drink

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Laundry
  • Housekeeping

Explore the area

Map
Lower Mill Field, Pontypool, Wales, NP4 0XB
  • Pontypool Park
    ‪11 min walk‬
  • Llanfrechfa Grange Hospital
    ‪6 min drive‬
  • Celtic Manor Resort Golf Club
    ‪13 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Twin Beds, Accessible, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Standard Family Room

  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Pontypool

City center stay.Your stay at this Pontymoile hotel places you within 2 miles (3 km) of Pontypool Park and Shell Grotto. Also, Grosmont Castle is within 3 miles (5 km) and Llantarnam Grange Arts Centre is within 6 miles (10 km).

What's nearby

  • Pontypool Park - 11 min walk - 0.6 miles
  • Llanfrechfa Grange Hospital - 6 min drive - 4.9 miles
  • Celtic Manor Resort Golf Club - 13 min drive - 12.0 miles
  • International Convention Centre Wales - 13 min drive - 12.0 miles
  • Big Pit National Coal Museum - 18 min drive - 8.7 miles

Getting around

  • Pontypool & New Inn Station - 12 min walk
  • Cardiff International Airport (CWL) - 55 min drive

Restaurants

  • ‪McDonald's Pontypool - ‬1 min walk
  • ‪Shaheen Tandoori - ‬3 min drive
  • ‪Subway - ‬1 min walk
  • ‪The Open Hearth - ‬5 min drive
  • ‪KFC - ‬1 min walk

About this property

Best Western Pontypool Metro Hotel

3-star hotel in Pontymoile
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Best Western Pontypool Metro Hotel also features a vending machine, a garden, and concierge services. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Pontypool hotel.

  • 53 guestrooms or units
  • 2 levels
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Garden
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Best Western Pontypool Metro Hotel offers 53 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels.

This Pontypool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Polish

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Frequently asked questions

How close is Best Western Pontypool Metro Hotel to the airport?

Best Western Pontypool Metro Hotel is 35 mi (55-min drive) away from the Cardiff International Airport (CWL) airport, the closest popular airport to the property.

Does Best Western Pontypool Metro Hotel have an airport shuttle?

Airport shuttle services are not available at Best Western Pontypool Metro Hotel.

Does Best Western Pontypool Metro Hotel offer free breakfast?

Free breakfast isn’t provided at Best Western Pontypool Metro Hotel, but continental breakfast is offered for a fee of GBP 8.50 per person. It's available every day from 7 AM to 9 AM.

Is there a casino at Best Western Pontypool Metro Hotel?

No, there is no casino at this hotel.

What time is check-in at Best Western Pontypool Metro Hotel?

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM. Early check-in costs GBP 10.00 (subject to availability).

Is there free parking at Best Western Pontypool Metro Hotel?

This hotel offers free self parking.

Does Best Western Pontypool Metro Hotel have a pool?

Best Western Pontypool Metro Hotel does not have a pool.

Does Best Western Pontypool Metro Hotel have a restaurant?

Best Western Pontypool Metro Hotel is home to Lounge Area, which features light fare and brunch.

Does Best Western Pontypool Metro Hotel have a spa?

There are no spa services available at this hotel.

How close is Best Western Pontypool Metro Hotel to downtown Pontypool?

Best Western Pontypool Metro Hotel is 1.4 mi away from Pontypool.

Best Western Pontypool Metro Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 531 out of 1002 reviews
Rating 8 - Good. 362 out of 1002 reviews
Rating 6 - Okay. 59 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 25 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

John

Stayed 1 night in Feb 2025

8/10 Good

Andrew, Coventry

Stayed 3 nights in Feb 2025

10/10 Excellent

zoe

Stayed 2 nights in Mar 2025

8/10 Good

Chona

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Petrol station, KFC and Maccies. Mostly quiet unless people comes and goes.
Stayed 1 night in Mar 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend to other travelers
Stayed 2 nights in Mar 2025

8/10 Good

Ysanne

Liked: Cleanliness, staff & service, property conditions & facilities
We didnt stay long from 10pm until 4am so just overnight quite literally. However the rooms were very clean and spacious, bed very comfortable and the shower/bathroom clean and well serviced .
Stayed 1 night in Mar 2025

10/10 Excellent

QUAMDEEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Log

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean & tidy, with helpful staff. There is a car park security barrier and cameras which is reassuring when you have a work vehicle parked there.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ethan

Traveled with group
Really lovely Hotel stay!
Stayed 2 nights in Feb 2025

10/10 Excellent

Rebecca

Stayed 2 nights in Jan 2025

8/10 Good

Tasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Quiet for a hotel, bar the door into the lobby which seemed to slam with some people coming in. Any issue resolved quickly. Couldn’t get hot water to the basin, but in the end figured you turn the mixer tap to the left and on fully for a few minutes or had to use a glass from the bath tap. Bath tap seemed to have oil in as bath was getting a ring of black when filling it. But overall good budget hotel, basic amenities, but close to eateries including KFC, McDonalds and Harvester. Breakfast was alright and convenient. Just off the main roads so good to get to Newport and Cardiff etc.
Stayed 1 night in Feb 2025

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful, friendly staff and rooms were of a very high standard. Would stay again if in the area.
Stayed 1 night in Feb 2025

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the money
Stayed 2 nights in Feb 2025

8/10 Good

Leanne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great budget hotel, chose because it stated EV charging - which was £30 connection fee and a slow destination charger so same cost weather it put 200 miles in or 30. Breakfast was a very small buffet but ok, rooms were clean and comfortable.
Stayed 2 nights in Jan 2025

10/10 Excellent

Glen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay as usual

Great stay , lovely place
Stayed 2 nights in Feb 2025

4/10 Poor

Dr Mohamed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old
Stayed 1 night in Jan 2025

10/10 Excellent

John

Stayed 1 night in Feb 2025

10/10 Excellent

Nicky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find once we came off M4. This is our second visit here.
Stayed 3 nights in Jan 2025

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Simple easy check-in , the carpark was secure and well lit which is a bonus The room was clean and tidy bed was comfy
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Continuous disturbance during the night.....

The hotel is clean. Warm and comfortable....Good size car parking.. Friendly check in.... Unfortunately other residents behaviour during the night was very unacceptable..... Banging doors.. Shouting. Screaming.Arguing.... Crying. Loud music... Between 1am and 5.15 am....continuously... .. Amounted to a very bad night's stay....... .
Stayed 1 night in Feb 2025

4/10 Poor

Ross

Stayed 1 night in Jan 2025

10/10 Excellent

robert

Stayed 1 night in Jan 2025