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Best Western Pontypool Metro Hotel

3.0 star property
3-star hotel in Pontymoile

Choose dates to view prices

Photo gallery for Best Western Pontypool Metro Hotel

Bar (on property)
Garden
Standard Room, 2 Twin Beds, Accessible, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi
Daily continental breakfast (GBP 8.50 per person)
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Laundry

Explore the area

View in a map
Lower Mill Field, Pontypool, Wales, NP4 0XB
  • Pontypool Park
    ‪11 min walk‬
  • Llanfrechfa Grange Hospital
    ‪6 min drive‬
  • Celtic Manor Resort Golf Club
    ‪13 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(46 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Twin Beds, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 2 Twin Beds

Standard Double Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

Standard Family Room

  • Sleeps 3

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About the neighborhood

Pontypool

City center stay.Your stay at this Pontymoile hotel places you within 2 miles (3 km) of Pontypool Park and Shell Grotto. Also, Grosmont Castle is within 3 miles (5 km) and Llantarnam Grange Arts Centre is within 6 miles (10 km).

What's nearby

  • Pontypool Park - 11 min walk - 0.6 miles
  • Llanfrechfa Grange Hospital - 6 min drive - 4.9 miles
  • Celtic Manor Resort Golf Club - 13 min drive - 12.0 miles
  • Big Pit National Coal Museum - 17 min drive - 8.7 miles
  • Principality Stadium - 29 min drive - 23.4 miles

Getting around

  • Pontypool & New Inn Station - 12 min walk
  • Cardiff International Airport (CWL) - 55 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Shaheen Tandoori - ‬3 min drive
  • ‪The Unicom - ‬2 min drive
  • ‪KFC - ‬1 min walk
  • ‪Harvester - ‬5 min walk

About this property

Best Western Pontypool Metro Hotel

3-star hotel in Pontymoile
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Best Western Pontypool Metro Hotel also features a vending machine, a garden, and concierge services. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Pontypool hotel.

  • 53 guestrooms or units
  • 2 levels
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Garden
  • Computer for guest use
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Best Western Pontypool Metro Hotel offers 53 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels.

This Pontypool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Frequently asked questions

How close is Best Western Pontypool Metro Hotel to the airport?

Best Western Pontypool Metro Hotel is 35 mi (55-min drive) away from the Cardiff International Airport (CWL) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Pontypool Metro Hotel?

As of Sep 22, 2025, prices found for a 1-night stay for 2 adults at Best Western Pontypool Metro Hotel on Oct 1, 2025 start from $100.04, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Pontypool Metro Hotel have an airport shuttle?

Airport shuttle services are not available at Best Western Pontypool Metro Hotel.

Does Best Western Pontypool Metro Hotel offer free breakfast?

Free breakfast isn’t provided at Best Western Pontypool Metro Hotel, but continental breakfast is offered for a fee of GBP 8.50 per person. It's available every day from 7 AM to 9 AM.

Is there a casino at Best Western Pontypool Metro Hotel?

No, there is no casino at this hotel.

What time is check-in at Best Western Pontypool Metro Hotel?

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM. Early check-in costs GBP 10.00 (subject to availability).

Is there free parking at Best Western Pontypool Metro Hotel?

This hotel offers free self parking.

Does Best Western Pontypool Metro Hotel have a pool?

Best Western Pontypool Metro Hotel does not have a pool.

Does Best Western Pontypool Metro Hotel have a restaurant?

Best Western Pontypool Metro Hotel is home to Lounge Area, which features light fare and brunch.

Does Best Western Pontypool Metro Hotel have a spa?

There are no spa services available at this hotel.

How close is Best Western Pontypool Metro Hotel to downtown Pontypool?

Best Western Pontypool Metro Hotel is 1.4 mi away from Pontypool.

Reviews

Best Western Pontypool Metro Hotel Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 525 out of 1006 reviews
Rating 8 - Good. 361 out of 1006 reviews
Rating 6 - Okay. 68 out of 1006 reviews
Rating 4 - Poor. 25 out of 1006 reviews
Rating 2 - Terrible. 27 out of 1006 reviews

Reviews

10/10 Excellent

CHRIStopher

Traveled with group
Liked: Staff & service
Superb reception staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good quality clean best Western

Fabulous best Western Hotel did exactly what it said on the tin, very clean good breakfast friendly staff, great location.
Stayed 1 night in Jun 2025

10/10 Excellent

Terry, Halifax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Amina

Stayed 1 night in Jun 2025

10/10 Excellent

mark andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel.stayed a number of times
Stayed 1 night in Jun 2025

10/10 Excellent

Alison

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Dave

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly and straightforward
Stayed 2 nights in Jun 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Good stay

We had a good stay at the hotel. We were put into one of the accessible rooms which was a little tired but comfortable. Breakfast was great and the service was good too.
Stayed 2 nights in Mar 2025

8/10 Good

Donald

Liked: Cleanliness
No evening meals served but fast food options on the complex
Stayed 2 nights in Jun 2025

10/10 Excellent

Katie

Business traveler
Liked: Cleanliness, staff & service

Friendly, helpful and clean. Highly recommend!

The staff were very friendly, helpful, chatty and smiley. Accommodating to my request to help store my medicine in the fridge.Everything was clean and neat. I felt very comfortable and would highly recommend this place to another. Thank you for your hospitality!
Stayed 3 nights in Jun 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

8/10 Good

Judith

Business traveler
Liked: Cleanliness, amenities
Easy to find. Plesant staff. I found the bed incredabley uncomfortable
Stayed 1 night in Jun 2025

10/10 Excellent

Marian

Stayed 1 night in May 2025

10/10 Excellent

Bruce

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cardiff finals

Great quiet spot for the rugby weekend, train station close by although the lack of a footpath makes it a longer walk. Staff were nice and the place is clean and tidy, couldn’t ask for more.
Stayed 3 nights in May 2025

10/10 Excellent

Al

Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient for out of town visit to rugby

Clean, basic room, well soundproofed against adjacent road. Excellent staff, all helpful, friendly and efficient. Free carparking Convenient for attending Principality Stadium with nearby station giving access to direct trains to Cardiff 30 mins away.
Stayed 2 nights in May 2025

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All of the staff were very friendly and helpful. The room was a bit on the small side, in my view, but it was clean and tidy Water pressure in the shower wasn't as strong as I would have like but that might just be a personal preference rather than anything else
Stayed 2 nights in May 2025

8/10 Good

Andrew, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel convenient
Stayed 3 nights in May 2025

10/10 Excellent

Yuesuo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a nice stay indeed and I am happy. The room and the single beds are slightly small but I understand. The surrounding is wonderful and better than I expected.
Stayed 1 night in May 2025

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Ok for a night or two. Nice shower!
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Young person at reception was very helpful and the bedroom was lovely and clean
Stayed 1 night in May 2025

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Difficult to find

Property is hidden behind the services We didn't eat there but there is a Harvester opposite also McDonald's and KFC next door, very friendly staff
Stayed 1 night in May 2025

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, clean and the receptionist when checking in was very helpful and friendly.
Stayed 1 night in May 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

Excellent stay even if it was just for one night. Room was very nice and beds very comfortable. Will definitely stay there again. Thanks for providing a wonderful service 😊
Stayed 1 night in May 2025

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice condition good facilities

Good stay
Stayed 1 night in Apr 2025