JW Marriott San Antonio Hill Country Resort & Spa

4.5 star property
Family-friendly 4.5-star hotel with 4 outdoor pools

Choose dates to view prices

Photo gallery for JW Marriott San Antonio Hill Country Resort & Spa

4 outdoor pools, cabanas (surcharge), pool umbrellas
Reception
View from property
Property amenity
6 restaurants, breakfast, lunch, dinner served; Tex-Mex cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Room service

Explore the area

View in a map
23808 Resort Pkwy, San Antonio, TX, 78261
  • Place, TPC San Antonio
    ‪5 min walk‬
  • Place, Six Flags Fiesta Texas
    ‪21 min drive‬
  • Place, River Walk
    ‪26 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪20 min drive‬

Room options

Deluxe Room, 1 King Bed with Sofa bed, Balcony

8.4 out of 10
Very good
(5 reviews)
  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Signature Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(4 reviews)
  • 460 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 King Bed with Sofa bed, Balcony

  • 898 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed

  • 898 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Studio Suite, 1 Bedroom, Golf View

10.0 out of 10
Exceptional
(1 review)
  • 890 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Balcony

9.0 out of 10
Wonderful
(42 reviews)
  • 463 sq ft
  • Sleeps 5
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Balcony

7.2 out of 10
Good
(5 reviews)
  • 463 sq ft
  • Sleeps 5
  • 2 Queen Beds

Signature Room, 2 Queen Beds (Balcony)

  • 463 sq ft
  • Sleeps 5
  • 2 Queen Beds

Room, 2 Queen Beds

  • 463 sq ft
  • Sleeps 5
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

7.4 out of 10
Good
(3 reviews)
  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Bathtub (Mobility/Hearing Accessible, Tub)

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Transf Shwr)

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Transf Shwr)

9.0 out of 10
Wonderful
(2 reviews)
  • 463 sq ft
  • Sleeps 5
  • 2 Queen Beds

Deluxe Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Transf Shwr)

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Balcony (Hearing Accessible)

  • Sleeps 5
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Balcony (Hearing Accessible)

  • Sleeps 5
  • 2 Queen Beds

Signature Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Transf Shwr)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • Sleeps 5
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed, Balcony

9.2 out of 10
Wonderful
(42 reviews)
  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

You may also like

About the neighborhood

San Antonio

Near the airport.You'll be within 12 miles (20 km) of Morgan's Wonderland and 16 miles (25 km) of The Shops of La Cantera. Six Flags Fiesta Texas and San Antonio Zoo and Aquarium are also within 20 miles (32 km).

What's nearby

  • TPC San Antonio - 5 min walk - 0.3 miles
  • Six Flags Fiesta Texas - 21 min drive - 18.4 miles
  • San Antonio Zoo and Aquarium - 22 min drive - 21.2 miles
  • River Walk - 26 min drive - 25.2 miles
  • Natural Bridge Caverns - 26 min drive - 24.7 miles

Getting around

  • San Antonio Station - 26 min drive
  • San Antonio International Airport (SAT) - 19 min drive

Restaurants

  • ‪Tia’s Taco Hut - ‬6 min drive
  • ‪HTeaO - Stone Oak (Bulverde) - ‬6 min drive
  • ‪Las Palapas - ‬6 min drive
  • ‪Pollo-Filete - ‬4 min drive
  • ‪Cibolo Moon - ‬10 min walk

About this property

JW Marriott San Antonio Hill Country Resort & Spa

Family-friendly 4.5-star hotel with 4 outdoor pools
As a guest of JW Marriott San Antonio Hill Country Resort & Spa, you'll find a full-service spa, a golf course, and a complimentary water park. 4 outdoor swimming pools and 2 hot tubs are also on site. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 19 meeting rooms. Event space at this hotel measures 260000 square feet (24155 square meters) and includes a conference center. A children's pool, a health club, and spa services are also featured at the luxury JW Marriott San Antonio Hill Country Resort & Spa. Parking is available for a fee.

This 4.5-star San Antonio hotel is smoke free.

  • 1002 guestrooms or units
  • 9 levels
  • 10 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Meeting rooms
  • 260000 sq ft of conference space
  • 24155 sq m of conference space
  • Built in 2010
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
JW Marriott San Antonio Hill Country Resort & Spa offers 1002 accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 65-inch Smart televisions come with premium cable channels and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

This San Antonio hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Lantana Spa has 30 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: WiFi (USD 15.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 34 per day; includes in/out privileges)
  • Covered valet parking on site (USD 49 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: USD 32 to 39 for adults and USD 15 to 19 for children
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor tennis courts
  • 24-hour gym
  • 36-hole golf course
  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Game viewing
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Lazy river
  • Library
  • Pro golf lessons
  • Pro golf shop
  • Shopping
  • Table tennis
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 65-inch smart TV with premium cable channels
  • iPod dock
  • Netflix
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 2 to October 3:
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 1.240 percent destination fee will be charged
  • Resort fee: USD 65.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 32 to 39 for adults, and USD 15 to 19 for children
  • Fee for in-room wireless internet: USD 15.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 15.95 per day (rates may vary)
  • Self parking fee: USD 34 per day (in/out privileges)
  • Covered valet parking fee: USD 49 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Marriott Hill
JW Marriott Hill Resort
JW Marriott San Antonio Hill Country
JW Marriott San Antonio Hill Country Resort
Marriott Hill
Jw Marriott San Antonio Hill Country Hotel San Antonio
Jw Marriott San Antonio Hill Country Resort And Spa
JW Marriott Hill Country Resort
JW Marriott Hill Country
Jw Marriott San Antonio Hill Country Hotel San Antonio
JW Marriott San Antonio Hill Country Resort Spa

Frequently asked questions

How close is JW Marriott San Antonio Hill Country Resort & Spa to the airport?

JW Marriott San Antonio Hill Country Resort & Spa is 13.7 mi (19-min drive) away from the San Antonio International Airport (SAT) airport, the closest popular airport to the property.

How much does it cost to stay at JW Marriott San Antonio Hill Country Resort & Spa?

As of Dec 5, 2025, prices found for a 1-night stay for 2 adults at JW Marriott San Antonio Hill Country Resort & Spa on Jan 4, 2026 start from $344.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does JW Marriott San Antonio Hill Country Resort & Spa have an airport shuttle?

Airport shuttle services are not available at JW Marriott San Antonio Hill Country Resort & Spa.

Does JW Marriott San Antonio Hill Country Resort & Spa offer free breakfast?

Free breakfast isn’t offered at JW Marriott San Antonio Hill Country Resort & Spa, but buffet breakfast is offered for a fee of between USD 32 and 39 for adults, USD 15 and 19 for children.

Is there a casino at JW Marriott San Antonio Hill Country Resort & Spa?

No, there is no casino at this hotel.

What time is check-in at JW Marriott San Antonio Hill Country Resort & Spa?

Check-in start time: 4 PM; Check-in end time: 5:30 AM. A fee applies for early check-in.

Is there free parking at JW Marriott San Antonio Hill Country Resort & Spa?

Free parking is not available at this hotel. Self parking is available for USD 34 per day, and valet parking for USD 49 per day.

Does JW Marriott San Antonio Hill Country Resort & Spa have a pool?

JW Marriott San Antonio Hill Country Resort & Spa features 4 outdoor pools and a children's pool.

Does JW Marriott San Antonio Hill Country Resort & Spa have a restaurant?

There are 6 onsite restaurants, offering options like Tex-Mex cuisine, golf course views, and a poolside location. One of the dining venues will be closed seasonally each year from October 2 to October 3.

Does JW Marriott San Antonio Hill Country Resort & Spa have a spa?

Pamper yourself with a day at Lantana Spa, where you can enjoy body treatments, deep-tissue massages, and body wraps.

How close is JW Marriott San Antonio Hill Country Resort & Spa to downtown San Antonio?

JW Marriott San Antonio Hill Country Resort & Spa is 17.4 mi away from San Antonio.

Reviews

JW Marriott San Antonio Hill Country Resort & Spa Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 700 out of 1002 reviews
Rating 8 - Good. 148 out of 1002 reviews
Rating 6 - Okay. 78 out of 1002 reviews
Rating 4 - Poor. 48 out of 1002 reviews
Rating 2 - Terrible. 28 out of 1002 reviews

Reviews

10/10 Excellent

maria laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family trip
Stayed 1 night in Aug 2025

8/10 Good

Rhea Recah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place!! We are definetly coming back, 4 star though to pay for wifi in the room
Stayed 1 night in Aug 2025

10/10 Excellent

MICHELLE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time visitors & we approve!

We met the nicest manager named Jacob and if I could have 10 employees just like him, I would have an amazing company! This was our first time at this hotel and even though I'm pretty sure there were 3000 people on site, the resort still felt spacious. One bit of constructive criticism is...invest in more double floats. The resort caters to young children and families who needed to ride together per the height rules but there was a shortage of doubles. We saw many families frustrated and we even searched for over 30 minutes several times just to locate a float. So....buy more doubles JW. One more note about Jacob. He became aware that my grandson had a sensory issue and the only reserved chairs were in the sandy area. He gratiously moved us to the pool area and saved our vacation. We had been on the waitlist for 3 weeks and Jacob was our hero! Tip for newbies...in the summer the walkways in the sun are about 1000 degrees. Dont let your babies walk alone or their feet may get burned. Apparently the pizza is a hot commodity! We never got any because the line was longer than the waterslides but next time it's on our list! See you next year JDub! Love, Barry & Michelle Barnette
Stayed 3 nights in Aug 2025

6/10 Okay

Justin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel looked very nice, but we wouldn’t stay here again. The person who checked us in did a poor job at communicating to us how all the charge and services worked so it was very confusing for us. Also, we noticed that if you visit the hotel during non peak days or off season, you don’t get the same treatment. It’s like you get special treatment and perks if you’re there during the weekend/on season, but if you’re there on weekdays or off season, you don’t get all those same perks. We gave 3 stars because of the way the hotel looked and because the bar tender we met was very nice. Other than that, I would give 2 stars on the experience, the dining, etc.
Stayed 2 nights in Aug 2025

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family fun packed resort

The hotel experience was phenomenal. This resort will be our go to for family fun. The activities the hotel had made it even more remarkable as our kids enjoyed all the activities they attended. The restaurant selection was also extraordinary and made the stay eveb better because we didn't have to leave. They also have a store and a Starbucks on site.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ajay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort in the heart of the hill country

Amazing resort with a wonderful water park, great food options, great amenities and natural beauty, highly recommended!
Stayed 2 nights in Aug 2025

10/10 Excellent

Ashraf

Business traveler
Liked: Cleanliness
The best service and hotel in Texas
Stayed 1 night in Jul 2025

8/10 Good

Zachary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is awful. Spend 20min finding a spot to park. Everything else was great.
Stayed 2 nights in Aug 2025

10/10 Excellent

Gheorghina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and willing to make you feel comfortable and if it’s necessary to adjust your room
Stayed 2 nights in Aug 2025

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very family friendly! They had a lot of family fun.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kimberly

Stayed 1 night in Aug 2025

10/10 Excellent

ryan

Stayed 2 nights in Aug 2025

4/10 Poor

Rochelle

Stayed 3 nights in Aug 2025

10/10 Excellent

Gabrielle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Jul 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Shayla

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Mark Allan

Stayed 3 nights in Jul 2025

10/10 Excellent

Valerie

Traveled with family
Liked: Staff & service, property conditions & facilities

Family girl’s trip!!

Everything was amazing! The food was great and the people were amazing. Kudos to the4 Pizza guys making pizza. They were slammed Saturday. They were so calm and polite to each other getting all the orders out! They were really fast! All the waiters out by the pools were so friendly and the food came out quick.
Stayed 2 nights in Aug 2025

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service throughout!
Stayed 2 nights in Aug 2025

6/10 Okay

Danielle

Traveled with family and small children
Liked: Amenities
The idea of the place is wonderful. I took my 3 granddaughters, 5, 3, and 1 here on a mini vacation. The good: the children’s pool and slides were wonderful for all 3. We spent a whole day there. There was plenty of seating around all the pools. There were several options for food including 3 eateries, and room service - all priced as expected. The room was comfortable and accessible. Room service and housekeeping staff were pleasant and kind. The staff on checkout were great! The not so good - the two different women I dealt with at check in were flat out rude and have no business being in customer facing jobs. The self parking just sucks. Parking in sections 2 and 3 force you to walk up and down hill - with a family with wagons and strollers this not NOT convenient, not to mention that getting on the sidewalk while crossing the street was a challenge as there was no ramp access - meaning I had to literally lift the wagon with kids in it up onto the sidewalk while headed uphill - fun times. The family pool was constantly dirty. While I understand trees and such, have someone skim the pool. While we had a pleasant time, there is definitely room for improvement especially given the cost.
Stayed 2 nights in Aug 2025

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Katelyn

Love coming here. Facilities are clean, the service is great and
Stayed 2 nights in Aug 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, property conditions & facilities
it's a great place, to relax and enjoy the view from the balcony. Very comfortable place. the food was good, good option for diner! I don't like was, the Hotel was not responsibility, the item I forgot , which I leaf the Hotel 10.30 am and I get home 2.30 pm , I called to said I forgot an blue shirt ( Blue shirt was there) and one hour later , I called back again and I said I forgot an Polo White shirt , and told me is nothing there ,(only was there the blue shirt short sleeve) I know 100 % I leaf there in the Closet . and for me was weird because the room was clean yet I understand is my responsibility, is my foul, for not make sure, I have all my Items . But overall was a great place , me and my son we got an wonderful time,, for sure we come back again. Thank you
Stayed 2 nights in Aug 2025