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"The staf was excellent. The bathroom needs to be updated. " More

By a verified traveler on Tue 24 Dec 2019

Hotel Description

3.5-star beachfront hotel near Delfines Beach

On the beach

Your stay at this Zona Hotelera hotel places you within 2 miles (3 km) of El Rey Ruins and Delfines Beach. Aquaworld and Maya Cancun Museum are also within 3 miles (5 km).

Full-service spa, health club

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Enjoy the health club and perks like free self parking.

LCD TVs

The 155 guestrooms feature 24-hour room service, LCD TVs with cable channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. Other amenities include DVD players, premium bedding, and rainfall showerheads.

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Bel Air Collection Resort & Spa Cancun ratings based on 19 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Bel Air Collection Resort & Spa Cancun

Everyone (13) Couples (3) Family (2)
1 out of 5
Check in took well over an hour and the first room had one bed so we had to get another room which took even more time.standing at the front desk or waiting at the elevator was like a wind tunnel. Horrible! And speaking of elevators they didn't work the last few days we were there so we had to use the employees elevator. Two of the nights we were there the music was so loud (and so bad) we were no able to sleep till after midnight. We are seniors so we don't stay up partying every night. The hotel itself is old and run down but it is clean. The beach was far to windy to sit out. Everything is very far away from the hotel. The staff tried but not hard enough. No apologies for anything that went wrong.

Posted by on Feb 12, 2020

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4 out of 5
The staf was excellent. The bathroom needs to be updated.

Posted by on Dec 24, 2019

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5 out of 5
The room view was very nice and bartenders at swim up bar gave Awesome service!

Posted by on Jun 22, 2019

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1 out of 5
This place was overall terrible and you should not stay here they over charge you and just come up with prices out of no where when you check out! Don’t stay here! Don’t!

Posted by on Mar 17, 2019

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1 out of 5

Posted by on Mar 17, 2019

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2 out of 5
We had Trouble the whole stay with the ac confitioner, they never left soaps or relax rocks that were sopposed to be included in our jacuzzi spa... and they Didnt clean our suite 2 days...!! There was also rude staff at the hotel..!!

Posted by on Feb 28, 2019

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Comment from Hotel Management

Mar 4, 2019 by Ecommerce

Thank you very much for your comments, We really appreciate your comments and we would like more information, was the DO NOT DISTURB message in your door? Thank you very much !

1 out of 5
there were no rooms available for us and they transferred us to another hotel. We waited 3 hours in the looby Plus one more in the other hotel..they didn’t want to gave us

Posted by on Feb 19, 2019

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5 out of 5
Very friendly and helpful .. but needs some upgrade but u can still have a good time without it ..

Posted by on Feb 15, 2019

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Comment from Hotel Management

Feb 18, 2019 by Ecommerce

Thank you very much for your comments. We are still working to have upgraribg our property. Best

1 out of 5
the hotel looks it was built in 1800. the hot water takes 30mins to start running, the toilet doesn't flush well. the wall painting is dirty, the elevator is old and can conveniently fit 3 people at a time. the staff don't pick up when you call from your hotel room so we always had to go downstairs to complain about everything. when bathing, the water splashes out from the bathroom and floods the floor. they forgot to clean our room and when we requested for cleaning service, we were told there's only one janitor available in the whole hotel. we also requested for a change of room but they kept promising but never obliged till we left. this place is worse than a hostel. i don't understand the owner's mentality. i would never recommend this place to an enemy!

Posted by on Jan 5, 2019

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Comment from Hotel Management

Jan 7, 2019 by Carlos Alvarez- Concierge

Good afternoon dear guest, it is a pity to have to read comments like yours and realize that we can not meet your needs during your trip, I regret the inconveniences that have happened during your stay, indeed the hotel is old, but nevertheless we are working to our maximum capacity to give a 360 degree turn and change the physical appearance of the hotel.

3 out of 5
Nice hote,l but the unique thing is no had real breakfast.

Posted by , from utah on Aug 24, 2018

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Comment from Hotel Management

Sep 4, 2018 by Hotel Manager

Dear Mari, Thank you for your comment, it help us to continue improvements our service. We hope to serve you in your next visit Cordially

About the Bel Air Collection Resort & Spa Cancun

Location Blvd Kukulcan Km 20.5, Cancun, QROO 77500

Renovations + Closures

This property is closed from September 1 2020 to March 31 2021 (dates subject to change).

All-inclusive Details

All-inclusive room rates at Bel Air Collection Resort & Spa Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Activities and facilities/equipment
Land activities

  • Fitness facilities

  • Additional gratuities accepted
  • Fitness facilities included

Property Features

Some rates at Bel Air Collection Resort & Spa Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Bel Air Collection Resort & Spa Cancun offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. WiFi is free in public spaces. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Bel Air Collection Resort & Spa Cancun . An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 3.5-star Cancun hotel is smoke free.

  • 155 guestrooms or units
  • 6 levels
  • 3 dining venues
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Deli
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (12.3 km / 7.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Bel Air Collection Resort & Spa Cancun offers 155 accommodations with DVD players and minibars (stocked with some free items). Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Business-friendly amenities include desks, safes, and phones. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Bel Air Collection Resort & Spa Cancun has 3 restaurants on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a health club.

Spa Services

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Spa tub in spa
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • This property does not allow children.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Bel Air Collection Resort & Spa Cancun

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1300 per room (roundtrip)
  • Airport shuttle fee per child: MXN 1300

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bel Air Collection
  • Bel Air Collection Cancun
  • Bel Air Collection Resort
  • Bel Air Collection Resort Cancun
  • Bel Air Cancun
  • Bel Air Collection Hotel Cancun
  • Bel Air Collection Resort & Spa Cancun Hotel Cancun
  • Bel Air Collection Resort And Spa Cancun
  • Bel Air Collection Cancun
  • Bel Air Collection Hotel Cancun
  • Bel Air Cancun
  • Bel Air Collection Resort & Spa Cancun Hotel Cancun
  • Bel Air Collection Resort Spa Cancun
  • Bel Collection & Cancun Cancun
  • Bel Air Collection Resort & Spa Cancun Hotel
  • Bel Air Collection Resort & Spa Cancun Cancun
  • Bel Air Collection Resort & Spa Cancun Hotel Cancun

You should know

  • Bel Air Collection Resort & Spa Cancun offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.