On the beach
Your stay at this Zona Hotelera hotel places you within 2 miles (3 km) of El Rey Ruins and Delfines Beach. Aquaworld and Maya Cancun Museum are also within 3 miles (5 km).
Full-service spa, health club
A full-service spa, 3 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Enjoy the health club and perks like free self parking.
The 155 guestrooms feature 24-hour room service, LCD TVs with cable channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. Other amenities include DVD players, premium bedding, and rainfall showerheads.
Mar 4, 2019 by Ecommerce
Thank you very much for your comments, We really appreciate your comments and we would like more information, was the DO NOT DISTURB message in your door? Thank you very much !
Feb 18, 2019 by Ecommerce
Thank you very much for your comments. We are still working to have upgraribg our property. Best
Jan 7, 2019 by Carlos Alvarez- Concierge
Good afternoon dear guest, it is a pity to have to read comments like yours and realize that we can not meet your needs during your trip, I regret the inconveniences that have happened during your stay, indeed the hotel is old, but nevertheless we are working to our maximum capacity to give a 360 degree turn and change the physical appearance of the hotel.
Sep 4, 2018 by Hotel Manager
Dear Mari, Thank you for your comment, it help us to continue improvements our service. We hope to serve you in your next visit Cordially
This property is closed from September 1 2020 to March 31 2021 (dates subject to change).
All-inclusive room rates at Bel Air Collection Resort & Spa Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Activities and facilities/equipment
Some rates at Bel Air Collection Resort & Spa Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Bel Air Collection Resort & Spa Cancun offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. WiFi is free in public spaces. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Bel Air Collection Resort & Spa Cancun . An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 3.5-star Cancun hotel is smoke free.
Available in some public areas: Free WiFi
Free self parking
Bel Air Collection Resort & Spa Cancun offers 155 accommodations with DVD players and minibars (stocked with some free items). Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Business-friendly amenities include desks, safes, and phones. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Bel Air Collection Resort & Spa Cancun has 3 restaurants on site.
24-hour room service is available.
Recreational amenities at the hotel include an outdoor pool and a health club.
The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
Front desk staff will greet guests on arrival.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.