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Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma

2.5-star property
Carretera Cancun, Puerto Morelos, QROO 1-855-201-7819

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4.6 out of 5
Wonderful!
See all 9 Travelocity Reviews

"This was our second time here at this resort and all I can say is excellente! From the staff to the accommodations, the food and the atmosphere you fe ... " More

By a verified traveler on Sat 12 May 2018

Points Of Interest

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Hotel Description

Upscale beachfront property with 5 outdoor pools

On the beach

At this Puerto Morelos property, you'll be within half a mile (1 km) of Petempich Bay and 6 miles (10 km) of Crococun Zoo. Also within 9 miles (15 km) are Puerto Morelos Town Square and Costa Occidental de Isla Mujeres National Park.

All-inclusive

A full-service spa, 6 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach snorkeling, or relax with free beach cabanas and sun loungers. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site.

Jetted tubs, WiFi

Boasting jetted bathtubs, the 148 guestrooms also offer WiFi and free minibar items. Flat-screen TVs come with cable channels, and other amenities include 24-hour room service and refrigerators.

Junior Swim up Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma ratings based on 9 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma

Everyone (2) Family (1)
1 out of 5
We loved how clean the property was. There was always someone doing maintenance and maintaining the grounds. However, we pitched a swim up room and was advertised as a bar was close by, the bar was completely closed and you could not get a drink. It was advertised that they had 4 eateries, however they were all closed and you could only order or eat at the bar. If you wanted something from a closed restaurant, you could order but only had 2 choices and there were only what the outside bar areas could produce. The ocean was beyond horrific! There was so much seaweed. We understand that they can not control that, but the photos online do not show any seaweed. Once arriving we were told it has been like that for a year. There was a red flag and you were not able to get or utilize the ocean. They then las a list of scheduled events going on through out the day. We tried to attend 2 of them and no one from the staff showed up to make the events happen. Everything we were told and sold on the website was not useable or feasible. We were so upset we left the property as we were not able to do anything, except swim, and that was only for 8 hours a day and on their schedule. Beyond upset and disappointed.

Posted by on Sep 18, 2019

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Comment from Hotel Management

Oct 2, 2019 by Hotel Management

Dear Expedia User, On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback and kind words; with such comments help us to achieve your expectations. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience. It is very disappointing to hear that your experiences did not live up to expectations. We can assure you that your experiences are not reflective of dining experiences and unique Gourmet Inclusive experience we offer to our guests. Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience here in Riviera Maya. Thank you once again, your feedback is truly invaluable to us.

5 out of 5
This was our second time here at this resort and all I can say is excellente! From the staff to the accommodations, the food and the atmosphere you feel like you are royalty! Alain, Marco , Jessica, Ciealo (I love you I love you) I guarantee you will not be disappointed

Posted by , from Rhode Island on May 12, 2018

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Comment from Hotel Management

May 15, 2018 by General Management

Thank you for your review and for sharing your experiences with us. It is a pleasure to know that you enjoyed your vacations. We hope that Azul Beach Resort Riviera Maya, will be your preferred resort for your next visit to the Riviera Maya and Mexico.

5 out of 5

Fantastic, family-friendly property

We had a great time! The service was top-notch and the food totally gourmet. The beach was gross with seaweed, but it didn't dampen our fun as there was lots of enjoyment to be had at the different pools. We loved how accommodating everyone was to us and our 9-month-old's needs. We will DEFINITELY be back!

Posted by , from New York, NY on Aug 27, 2015

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5 out of 5

Beautiful property, awesome food and amazing service!

Pros: Close restaurants, Quiet, kid-friendly
Cons: No free Internet
Great, small, quiet boutique hotel. Awesome food, it really is gourmet! Great service and wonderful staff members that did everything possible to make our vacation pleasant. The hotel is very family and kid-friendly. Very nice spa! We got couples massage and loved it!We had a fantastic time and cannot wait to go back!

Posted by , from Dallas, TX, USA on Oct 31, 2012

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5 out of 5

Friends Wedding

Pros: Close restaurants
Cons: No free Internet
We stayed at Azul Beach GI for a friends wedding - what a blast!! Hotel was soooooo service oriented - from the drinks and cold towels at check in to the never ending food and bar service. We stayed 6 days and are already making plans to take the family next year!!! Cleanliness was next to none, food was definately gourmet, staff was always friendly and were like part of the family by the time it was time to leave - hard to say goodbye! Can't wait till next Spring Break!

Posted by , from Dayton, Ohio on Apr 24, 2011

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5 out of 5

Perfect family vacation with our almost 3 year old.

Pros: Free breakfast, Close restaurants, Quiet, caters to family with infants/toddlers
Cons: Nothing close, No free Internet, pool cool if not sunny out
This is the place to go for an all inclusive indulgence. The food was incredible -like dining at a 5 star hotel with every meal. It really is meant to be a place for pure relaxing. We spent the entire 5 days at the resort, basking on the beach beds and enjoying the beach butler service. We upgraded to a suite as soon as we got there, though the room would have been perfect if it was just two of us. Night entertainment was a little late (9:30pm perfomance) but my husband said it was nice. Activities were available every day and the staff was extremely friendly and helpful. The pool was a little cool, but the beach wonderful. Staff was always seen on site keeping the place clean and beautiful. One of the few places we'ver already decided we are going back to.

Posted by , from Boston, MA on Feb 9, 2011

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5 out of 5

Outstanding Hotel

This is a wonderful hotel. The grounds are emaculate. The three pools are beautiful. The food is fantastic with more than you can possible eat. The rooms are very nice and spotlessly clean. The bars are excellent. The activities are numerous and the nightly entertainment very professional. But the best of all is the staff. I have never been to a place with more friendly staff that constantly strive to provide the best possible service. The only negative is that it is not an adults only result so there are a lot of very young children that are very noisy which can be annoying, especially during meals.

Posted by on Dec 26, 2007

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5 out of 5

Wonderful

Best All Inclusive anywhere, great food exceptional staff fun bars and a massage on the beach, can't beat that!

Posted by on Jul 3, 2007

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5 out of 5

Great staff and food

This is one great place! There were lots of families (kids have an enthusiasm for life that can be expressed quite loudly and loud crying). The most annoying part of our stay however, was the concierge selling ""club membership"" which is just another timeshare gimmic. It was VERY annoying and aggresive. The beach is beautiful and the food was exceptional. I can not say enough about how positive and helpful the staff was!!

Posted by on Apr 8, 2007

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About the Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma

Location Carretera Cancun, Puerto Morelos, QROO 77580

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Volleyball

Lessons/classes/games
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling gear
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Surfing/boogie boarding included
  • Yoga classes/lessons included
  • Snorkeling gear not included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • Airport transfers not included
  • Minibar beverages - restrictions apply
  • Food and beverage restrictions apply
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Surcharge for premium or imported alcoholic beverages
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Onsite live performances included
  • Snorkeling included

Property Features

Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. At Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. A computer station is on site and WiFi is available in public spaces for a fee. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Puerto Morelos property.

  • 148 guestrooms or units
  • 2 levels
  • 12 buildings
  • 6 dining venues
  • 2 swim-up bars
  • 4 bars or lounges
  • 2079.80 sq ft of conference space
  • 193 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 5
  • Children's pool
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Refrigerator
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free valet parking , Parking (limited spaces)

Transport

  • Property shuttles: Area shuttle and shopping center shuttle
  • Parking: Free valet parking

Room Amenities

Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma offers 148 accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets. This Puerto Morelos property provides wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary newspapers; free international calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • International calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

BLUE - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

TAINAN - This restaurant specializes in Asian cuisine and serves dinner only.

ROMA FAMILY RESTAURANT - This family restaurant specializes in Italian cuisine and serves dinner only.

LATINO RESTAURANT - This bistro specializes in international cuisine and serves dinner only.

CHIL - This restaurant specializes in Mexican cuisine and serves lunch only. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Playground on site
  • Fitness classes on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Sailing nearby

Spa Services

Vassa Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards.

  • No rollaway/extra beds available
  • Service animals not allowed
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 0 (rates may vary)
  • Fee for wireless Internet in public areas: MXN 0 (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Azul Beach All Inclusive
  • Azul Beach Hotel
  • Azul Beach Hotel All Inclusive
  • Azul Beach Hotel Karisma
  • Azul Beach Hotel Karisma All Inclusive
  • Azul Beach Hotel Karisma All Inclusive Puerto Morelos
  • Azul Beach Karisma
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  • Karisma Azul Beach
  • Karisma Azul Beach Hotel
  • Azul Beach Resort Riviera Maya Karisma Puerto Morelos
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You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.