6/10 Okay
Mark
Traveled with family
May 30, 2025
Liked: Cleanliness, staff & service, amenities
Reviewing this hotel is tricky. I’ve stayed in many hotels over the years and this is the first one I’ve been unsure of returning to. Not that my stay was bad, it was fine. The first B&B chain I’ve stayed in. It has a fresh, fun, avant-garde feel to its interior design and layout which I really liked. The room was clean and neat. The staff were fantastic and helpful with my requests. Though some basic niggles need addressing. The fixtures and fittings in my room such as door handles and plug sockets were loose and unsafe. The tap handle in the bathroom is misaligned with the wall grommet it’s recessed into. The walk-in shower is purposely missing its door, a design feature(?) that only results in the floor outside getting wet no matter how carefully you try to aim the shower head. The room clearly showed signs of heavy wear on skirting boards, and black scuff marks on walls, and damaged doors. A communal galley can be found on each floor with a coffee machine, irons and ironing boards. However, the machine was broken and the ironing facilities not available on my floor. The hotel team advised I go to another galley on a different floor which I was happy to do but it meant transporting hot drinks between floors and depriving another floor of their ironing facilities. The safe had been left open but locked by the previous people who used it. Which leads me to my final point being that if the hotel took a more proactive approach many of these issues wouldn’t exist.
Mark
Stayed 2 nights in May 2025
