2/10 Terrible
Miss Dorothy J
Jan 29, 2024
Disliked: Staff & service
All round - pathetic
On arrival at the hotel at approx 1830, we were advised that our room had flooded and we couldn’t stay. There was no other room free because a wedding party had booked them all. They said they had tried to contact our mobile - checked the number and it was correct. We had no missed calls but they seemed surprised it was an overseas number. The staff did help us find an alternative place to stay in Darien as the hotels beside them were full as there had also been a festival on that day. They did check we were happy with the increased price as it was approx $38 more. As guest house owners ourselves, we would have been legally obliged to book somewhere else at an equal or better standard for our guests if this situation had arisen. We would also have been liable to pay the difference in costs.
On contacting Hotels.com, they have confirmed that the hotel also get our contact email but again they failed to contact us. Very unprofessional and we are extremely dissatisfied with both Hotels.com and the hotel itself for not rectifying this situation.
Miss Dorothy J
Stayed 1 night in Jan 2024