2/10 Terrible
MICHELLE
Traveled with family
Jul 22, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump ! Dirty pool ! Restaurant, swim up bar annd regular bar were closed Monday and Tuesday. Which was not disclosed . These are amenities we expected and paid for her . I reached out to the hotel and spoke to the manager. Terrible attitude from the beginning . Spoke to him on Saturday. He said somebody from upper management would be contacting me back. It is now Monday evening and have not heard from them at all nor do I expect to hear from them. I would say take that money and stay somewhere else. It is not worth it and they have terrible customer service.. I did not feel safe because the door was flimsy and did not have an extra lock . it was almost like a ghost town there I was told that they don't have a chef Mondays and Tuesdays and that's why the restaurant was closed, but why was the tiki bar and bar closed? You don't need a chef for that furthermore again, that's what I paid for the lack of sympathy no apology and attitude was disgusting. I will bless them on every media on how terrible they are. The room itself was decent and I did say that I was actually requesting a partial refund because of the lack of amenities and the dirtiness of the pool that my 10-year-old could not swim in again I haven't heard from anybody so I will blast them on TikTok yelp in every other platform.
MICHELLE
Stayed 3 nights in Jul 2025
