This is the email I wrote to the Arcadian Hotel:
Moments ago at 3 AM, a security guard knocked on my door repeatedly, asking to see my ID to confirm if I still had one more night. While the guard himself was polite and professional, this was an extremely humiliating experience, especially since I had already explained the situation days earlier. Why would you have someone come to my doorstep at this time? You had all day to do it. You could've contacted my cell any part of the day and I would've answered. Two days prior, a manager came to my room, and I explained that we had switched rooms because the first one had blood on a towel (though all I asked for at the time was a clean towel, we were originally in TH210). Since then, I’ve told multiple staff members that our reservation was for four nights (August 15th–19th), yet I was still questioned in the middle of the night as if I wasn’t supposed to be here. To make matters worse, the second room came with its own issues, including a faulty AC unit that I had to call about twice before it was fixed. This combination of mistakes and miscommunication has made what should’ve been a relaxing vacation feel stressful and disappointing.
Due to this inconvenience, I believe it’s only fair to be compensated with one or more nights refunded. At the very least, I don’t see why I should be expected to pay for my final night when I was treated as if I wasn’t welcome here.
