The hotel is located in a truly wonderful area, safe and very pleasant to walk around. The industrial-style interior is both interesting and beautiful, giving the hotel a unique charm.
Breakfast was quite simple, mostly bread and drinks, not very diverse, though still enough to start the day.
What I do want to highlight is the reception staff. Unfortunately, my experience here was not very positive. When I faced an issue with my payment (a duplicate transaction visible on my side), instead of providing clear support and reassurance, the staff seemed dismissive and impatient. At one point, one of them even walked away, looking visibly tired of my questions, while a colleague expressed sympathy only for him rather than for the guest’s concern. This dynamic made me feel unheard and undervalued, even though the problem was later resolved through the booking app and the amount was returned.
Overall, the location and design are outstanding, but the approach of the reception staff left me with mixed feelings. In hospitality, empathy and attentive communication are just as important as style and comfort, and I truly hope the hotel can improve in this area.
