6/10 Okay
Lucy
Dec 7, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff were fine, the bed was clean and comfortable, the bathroom was clean. However, the property was a bit of a mess. The carpets were threadbare, there are currently renovations happening so the whole place smells of diesel fumes, the room I was in was hidden behind a weird false wall at the end of the corridor and I spent ages looking for it, part of the hotel looks totally dilapitated and almost abandoned, the light above the bathroom mirror didn't work, one of the bedside lamps didn't work, the TV wasn't even on the wall and all the wires were sticking out...
My biggest issues was that the lift was out of service due to the renovations taking place - this would have been fine if there had been communication about this prior to my stay so that I could request a ground floor room, but I didn't get that didn't happen. I have have arthritis in my knees and hips so I find stairs painful, especially if I'm carrying something heavy like luggage. When I checked in I was told my room was on the fourth floor, which is not something I am physically capable of. I told the man at reception this and he said the only other room available was on the second floor. I had no option but to take it, but I was still forced to struggle on two flights of stairs while carrying luggage (no help was offered), which was quite painful for me. This just isn't acceptable - either list that the hotel is not accessible or make reasonable adjustments for your less able guests.
Lucy
Stayed 1 night in Dec 2025
