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 Big Bear Lake •1 Room
 Big Bear Lake • 1 Room
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Best Western Big Bear Chateau

3.5-star property
42200 Moon Ridge Rd, Big Bear Lake, CA 1-855-201-7819
4.5 out of 5
Excellent!
See all 27 travelocity Reviews

"Decor was interesting. Staff was polite. Overall clean and convenient. " More

By a verified traveler on Tue 30 Aug 2022

Points Of Interest

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Hotel Description

3.5-star ski hotel near Snow Summit

Near the slopes

Within a 15-minute walk of this Winter Park hotel, you'll find Bear Valley Community Hospital and Eagle Point. Snow Summit and Interlaken Shopping Center are also within 2 miles (3 km).

Free perks

This hotel features a spa tub, a gym, and a restaurant. Enjoy the seasonal outdoor pool and free perks like cooked-to-order breakfast and free self parking. A bar/lounge, a 24-hour front desk, and a fireplace in the lobby are also provided.

Standard Room, 1 King Bed with Fireplace

Bed Count 1 King Bed Maximum Occupancy 2 Max
$124* Per night/room Apr 16 - Apr 17

Standard Room, 1 King Bed Mobility Accessible with Bathtub, Fireplace, and Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed Mobility Accessible with Roll-in Shower, Fireplace, and Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Fireplace, Larger Room, and Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Room with Fireplace, Balcony, and Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Fireplace and Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Big Bear Chateau ratings based on 27 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Big Bear Chateau

Everyone (9) Couples (7) Family (7)
5 out of 5
Decor was interesting. Staff was polite. Overall clean and convenient.

Posted by on Aug 30, 2022

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Comment from Hotel Management

Aug 31, 2022 by K

Thank you for providing us with your thoughts on your recent stay with us. We value your opinion.

5 out of 5
Good breakfast nice environment. Room was smaller than i thought. Love the fireplace.

Posted by , from murrieta on Aug 17, 2022

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Comment from Hotel Management

Aug 18, 2022 by K

Thank you for sharing your feedback and giving us a wonderful rating. We appreciate you.

5 out of 5
the room and the breakfast options

Posted by on Jul 8, 2022

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Comment from Hotel Management

Jul 15, 2022 by K

We are pleased to see that yu enjoyed your stay with us! We value your feedback.

4 out of 5

Posted by , from ALPINE on May 21, 2022

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5 out of 5
Hotel was very clean and convenient.

Posted by on Apr 24, 2022

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Comment from Hotel Management

Apr 24, 2022 by penny

thank you for your review

4 out of 5

Posted by on Mar 13, 2022

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5 out of 5
It's great.

Posted by on Feb 12, 2022

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Comment from Hotel Management

Feb 12, 2022 by penny

Thank you I am so pleased you enjoyed your stay

4 out of 5

Posted by on Feb 1, 2022

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5 out of 5
Close to everything! Walking distance to restaurants, grocery stores, pharmacy. Old place but kept up nicely. The dining area and the service was superb. Also the breakfast was great including the service. The internet was slow but available. TV service was bad because it is internet dependent which was slow to keep up but if you don't care about watching TV it is ok. They have game room which was great.

Posted by on Dec 6, 2021

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Comment from Hotel Management

Dec 6, 2021 by KH

Thank you for choosing to stay with us. We appreciate your feedback!

5 out of 5
There is a relaxing "vibe" from the moment you pull into the carrige house driveway. The term "chateau" fits perfectly, from the natural scenery surrounding the property, the classic use of marble in the design of the lobby and dining areas and the comfortable and quiet rooms. Its my wife's and my favorite hotel everytime we come to Big Bear.

Posted by on Oct 29, 2021

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Comment from Hotel Management

Nov 1, 2021 by KH

Thank you for your beautifully descriptive review. We value your feedback!

About the Best Western Big Bear Chateau

Location 42200 Moon Ridge Rd, Big Bear Lake, CA 92315

Property Features

Relax in the spa tub after a day on the slopes or enjoy the use of a fitness center. When the sun goes down, sip après-ski drinks in the hotel's bar. There's a restaurant on site. Free breakfast is available. WiFi and wired Internet are free in public spaces. Free self parking is available. This 3.5-star Big Bear Lake hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • 2080 sq ft of conference space
  • 193 sq m of conference space
  • Cooked-to-order breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Big Bear Chateau offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. In-room wireless Internet access is available for a surcharge. 42-inch flat-screen televisions come with cable channels. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free cooked-to-order breakfast.

Best Western Big Bear Chateau has a restaurant on site.

Nearby Activities

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Snow tubing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 1 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Big Bear
  • Best Western Big Bear Chateau
  • Best Western Chateau Hotel Big Bear
  • Big Bear Best Western
  • Big Bear Chateau
  • Big Bear Chateau Best Western
  • Best Western Big Bear Chateau Hotel
  • Best Western Chateau
  • Best Big Bear Chateau Big Bear
  • Best Western Big Bear Chateau Hotel
  • Best Western Big Bear Chateau Big Bear Lake
  • Best Western Big Bear Chateau Hotel Big Bear Lake

You should know

  • The seasonal pool will open in June and close in September.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.