" What a beautiful hotel! The room was perfect! It has the rustic feel that you're looking for when you go to the mountains. A nice fireplace, soft be ... " More

By a verified traveler on Sat 12 Dec 2015

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Hotel Description

At Best Western Big Bear Chateau you'll be within a 20-minute walk of Snow Summit and 2.1 km (1.3 mi) from Meadow Park. Highlights at this ski hotel include a restaurant, an outdoor swimming pool, and free cooked-to-order breakfast.

Free WiFi, fireplaces, and cable TV are featured in all 80 rooms. Additionally, coffee/tea makers, free local calls, and hair dryers are available.

For a drink, you can stop by the hotel's own bar/lounge. Enjoy the fitness center and spa tub. 2080 square feet (193 square meters) of event facilities include 3 meeting rooms and conference space, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas, concierge services, and a game room. There's also the convenience of free self parking.

With a stay at this 3.5-star Big Bear Lake hotel, you'll be 2.7 km (1.7 mi) from Pine Knot Park and 2.7 km (1.7 mi) from Gold Mine Golf Course.

Best Western Big Bear Chateau ratings based on 20 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0
1 out of 5

HORRENDOUS!!!

Pros: Absolutely nothing!
Cons: Everything.
We were in town for a couple of days and it was during a heat wave so we decided to stay at a hotel with AC. Wrong! The first night my 87 year old mother suffered in the heat because there was no AC in her room. Our room was too cold. There is absolutely no way to control the heat or AC in individual rooms. There is no thermostat in the room. The second night the AC condenser blew and no one had any AC. We opened the sliding glass door onto the parking lot and let in all the light that reflected off the many mirrors in the room. It was like daylight. So much for a comfortable room! There is no microwave or refrigerator in any room. There is also no room service or restaurant on the site. The included breakfast was inedible except for the fruit. There is no desk. The antique chair in the room was extremely uncomfortable. The tissue paper is of the poorest quality I have ever seen. There was no light in our bathroom so I couldn't find the toilet in the dungeon-like darkness at night. The staff gave us nothing but excuses and insults. The hotel is antiquated in every way and full of non-functional antiques in the rooms. Stay anywhere else. You will be better off.

Posted by , from Los Angeles on Jul 1, 2016

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5 out of 5

Beautiful hotel with amazing, free breakfast!

What a beautiful hotel! The room was perfect! It has the rustic feel that you're looking for when you go to the mountains. A nice fireplace, soft bed and lots of squishy pillows make the room very comfortable. But the best part is the breakfast! Free breakfast includes ordering your main dish (eggs Benedict with potatoes, sausage, bacon and eggs, etc.) and then a buffet style of pastries, cereal, oatmeal, fruit, make-you-own waffles and more. Exceeded my expectations! And the hotel was priced so low for this quality! We will definitely come back!

Posted by , from California on Dec 12, 2015

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1 out of 5

Not the best in the west

Pros: Quiet
Cons: Nothing close, Poor breakfast, dirty
I was there early last month and was appalled with my room. Apparently the cleaning lady didn't do her job before a new guest arrived. A talked to the front desk and she was kind enough to put me in another room with free wifi. But that room was also fairly dirty. I don't know, for the price I was pretty unsatisfied.

Posted by , from Twentynine Palms, CA, USA on Nov 9, 2011

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3 out of 5

Not bad-OK for a night stay at Big Bear

Pros: Free breakfast, big hotel chain
Cons: thin walls, outdated decor, no air conditioning
There are no plush hotels at Big bear so we didn't have very high expectations when we checked in at this best western hotel. Although I have to commend their staff, I think Penny was the name of the lady in the front desk, she was very helpful and accomodating to us (we had 3 kids on the group). The other reviews were right on when they mentioned about thin walls. We were kept awake by the other guests from the room beside us 'til 230 am, that is when we complained about the noise so the front desk called our "neighbors", and that's the only time we fell asleep. Also, they apparently turn off the airconditioning system during the winter months(we were there april 16) so it got hot, only the heater was working when you turn the fan on in the room.we were scared to open the sliding doors so we were suffering the whole night.Thank goodness it was only for 1 night. The free breakfast was not bad, it's ok for budget travellers like us. All in all, it's really not bad. The rate was ok and you get a roof over your head for those short trips to big bear.

Posted by , from ORANGE COUNTY, CA on May 1, 2011

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3 out of 5

hotel met our needs

Pros: Free breakfast, Quiet
We could not control the temp in the room which was hot without the thermostat even being on and therre was no cool setting. the plug outlet in bathroom did not work at all and was not fixable and could not blow dry hair or shave. the fireplace did not turn on. it would have been nice if some rooms had queen beds instead of all doubles. otherwise our stay was fine and uneventful and enjoyed the breakfast and location.

Posted by , from southern california on Apr 24, 2011

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3 out of 5

Just Ok

Pros: Free breakfast, Close restaurants, Free Internet
My feelings are pretty neutral about the hotel. Not great, not horrible. The highlights were the fireplace in the room, the deep bath tub, and the free breakfast; the lo-lights were the hard mattress, the shared balcony, and the dripping sound in the vent which was loud enough to wake me up at night. The front desk sent a maintenance man within minutes to fix our fireplace, so can't complain about the service. Yeah, I'd recommend it; it's not expensive and conveniently located. Probably won't stay here again though; would rather spend the same amount on a second-rate cabin and say "I'm roughing it."

Posted by , from Long Beach, CA on Mar 3, 2011

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3 out of 5

Standard Hotel

This hotel is very basic, despite its size. The TVs are older, decor is a strange outdated 20's era mountain resort style, and employees not exactly eager to help, but they do noneltheless. Our double room had 2 small double beds, but they were comfortable. Chairs sank deep below where you expect to be sitting. Comforters had been removed due to a flu scare, which was odd, but they brought us extra blankets, which we didn't really need because the room had a gas fireplace which kept our room nice and warm, but also dried out the air even more than normal hotel humidity level. While we were there the one elevator was broken, so we had to lug our luggage down the stairs. Breakfast was also mediocre but the breakfast attendant was very friendly and helpful. Also the parking lot was not as free of snow and ice as it should have been. We won't stay here again, partly because I think this hotel is overpriced, but also, having stayed in a cabin in Big Bear before, I think you miss out on a key part of the winter Big Bear experience by staying in a hotel, unless of course you can afford the expensive lodges. There are many cabins at a comparable price of this hotel.

Posted by on Feb 23, 2011

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3 out of 5

Convenient but just an average Room for an Average Price

Pros: Free breakfast, Quiet, close to ski slops
Cons: old dated rooms
This hotel is conveniently located near both Snow Summit and Bear Mountain ski resorts; this makes it worth the money. It is also nice to have access to a free and adequate breakfast so getting to the slops early is easier. I was disappointed, however, to get a dingy, corner room in the basement level of the hotel. When I asked if it was possible to get a room change, the answer was “No” because of the price I had paid, even though the hotel was not at capacity. Come on, this is a 3 star establishment at best, a bit of customer service would have been appreciated. Last summer in Waikiki, Hawaii, my 4 star hotel gave me free upgrade to an ocean view simply for the asking. Best Western you could learn a thing or two from your competitors. Of course, with so few hotels in Big Bear it doesn’t take much customer service to fill the rooms. Skiers want easy access to the slops and it does offer that. I suppose I’d stay there again, knowing exactly what to expect and nothing more.

Posted by , from Long Beach, CA on Feb 12, 2011

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4 out of 5

Very Biker friendly. Loved this place, great resturant/bar as well.

We stay here once a year for our annual Bryan Joplin Memorial Ride. The staff makes us feel very welcome, which is quite nice as a motorcycle rider. Often people are rude right away when 20 people ride up on motorcycles. Staff is great, the rooms are clean and comfortable, and the grounds are beautiful. I'll be back.

Posted by , from LA on Feb 7, 2011

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5 out of 5

great stay

Pros: Free breakfast, Close restaurants, Quiet
The staff was friendly and helpful. The receptionist was helpful when we asked for restaurant ideas, even made us a map. We had a great experience and would recommend this hotel.

Posted by , from hemet, ca on Feb 3, 2011

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About the Best Western Big Bear Chateau

Location 42200 Moon Ridge Rd, Big Bear Lake, CA 92315

Property Features

After a day on the snow, enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor swimming pool. At the end of the day, order après-ski drinks at the hotel's bar. There's a restaurant on site. Free breakfast is available. WiFi and wired Internet are free in public spaces. Self parking is free.

  • 80 guestrooms or units
  • 3 levels
  • 3 conference rooms
  • 2080 sq ft of conference space
  • 193 sq m of conference space
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Ontario, CA (ONT-Los Angeles - Ontario Intl.) (97 km / 60.3 mi)
  • Parking: Free self parking

Room Amenities

Best Western Big Bear Chateau offers 80 air-conditioned accommodations with fireplaces and coffee/tea makers. Televisions come with cable channels. This Big Bear Lake hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Fireplace
  • Cable channels
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Iron and ironing board
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast.

Best Western Big Bear Chateau has a restaurant on site.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Sailing nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets are welcome
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Hotel Names

  • Best Western Big Bear
  • Best Western Big Bear Chateau
  • Best Western Chateau Hotel Big Bear
  • Big Bear Best Western
  • Big Bear Chateau
  • Big Bear Chateau Best Western
  • Best Western Big Bear Chateau Hotel
  • Best Western Chateau

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.