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4.4 out of 5

"Close to everything! Walking distance to restaurants, grocery stores, pharmacy. Old place but kept up nicely. The dining area and the service was supe ... " More

By a verified traveler on Mon 06 Dec 2021

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Hotel Description

3.5-star ski hotel near Snow Summit

Near the slopes

Your stay at this Winter Park hotel places you within 2 miles (3 km) of Snow Summit and Bear Mountain. Also, Bear Valley Community Hospital is within half a mile (1 km) and Eagle Point is within 2 miles (3 km).

Free perks

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and free perks like cooked-to-order breakfast and free self parking.

Fireplaces, WiFi

Boasting fireplaces, the 80 guestrooms also offer WiFi and flat-screen TVs. Refrigerators, microwaves, and coffee/tea makers are also available.

Standard Room, 1 King Bed, Non Smoking, Fireplace

Bed Count 1 King Bed Maximum Occupancy 2 Max
$169* Per night/room Jan 24 - Jan 25

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Big Bear Chateau ratings based on 19 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Big Bear Chateau

Everyone (4) Couples (6) Family (7)
5 out of 5
Close to everything! Walking distance to restaurants, grocery stores, pharmacy. Old place but kept up nicely. The dining area and the service was superb. Also the breakfast was great including the service. The internet was slow but available. TV service was bad because it is internet dependent which was slow to keep up but if you don't care about watching TV it is ok. They have game room which was great.

Posted by on Dec 6, 2021

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Comment from Hotel Management

Dec 6, 2021 by KH

Thank you for choosing to stay with us. We appreciate your feedback!

5 out of 5
There is a relaxing "vibe" from the moment you pull into the carrige house driveway. The term "chateau" fits perfectly, from the natural scenery surrounding the property, the classic use of marble in the design of the lobby and dining areas and the comfortable and quiet rooms. Its my wife's and my favorite hotel everytime we come to Big Bear.

Posted by on Oct 29, 2021

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Comment from Hotel Management

Nov 1, 2021 by KH

Thank you for your beautifully descriptive review. We value your feedback!

5 out of 5
The staff was excellent

Posted by on Oct 11, 2021

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Comment from Hotel Management

Oct 11, 2021 by KH

Thank you for choosing the Best Western Big Bear. We value your feedback!

4 out of 5
It had a good free breakfast. Also there was a game room with a pool table, air hockey table and ping pong table. Plus a hot tub and pool. The decor was that of a moutsin chateu. It had old furnishings but besides that it was a good place to stay.

Posted by , from Woodbridge on Sep 7, 2021

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Comment from Hotel Management

Sep 7, 2021 by KH

Thank you for choosing to stay with us! We value your feedback!

4 out of 5

Posted by on Aug 17, 2021

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5 out of 5
The room was very clean, which was big because of COVID. The fireplace kept the room very warm and a nice aesthetic to the room, though still having a separate heating unit in the room. Our room had a jacuzzi/Bath jets and was a bit dirty, but I think it was just some loose dust from the jets not being used. Otherwise, it was a great stay and will stay there again.

Posted by on Jan 10, 2021

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Comment from Hotel Management

Jan 11, 2021 by Best Western Big Bear Chateau

Thank you for the recent review of our hotel.

5 out of 5
Attractive lobby and bar (closed due to Covid), comfortable beds and room, with a warm fireplace, in a pine forest setting

Posted by , from Los Angeles on Nov 27, 2020

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Comment from Hotel Management

Nov 27, 2020 by Best Western Big Bear Chateau

Thank you for the recent review of our hotel.

4 out of 5
Breakfast was a good selection for complimentary. Front desk staff was nice.

Posted by on Oct 6, 2020

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Comment from Hotel Management

Oct 6, 2020 by Best Western Big Bear Chateau

Thank you for the recent review of our hotel.

5 out of 5

Posted by on Sep 2, 2020

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Comment from Hotel Management

Sep 2, 2020 by Best Western Big Bear Chateau

Thank you for the recent review of our hotel.

4 out of 5
Place was ok to stay. I would go there again for another visit

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jul 16, 2020 by Best Western Big Bear Chateau

Thank you for the recent review of our hotel.

About the Best Western Big Bear Chateau

Location 42200 Moon Ridge Rd, Big Bear Lake, CA 92315

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Relax in the spa tub after a day on the slopes or enjoy the use of a fitness center. When the sun goes down, sip après-ski drinks in the hotel's bar. There's a restaurant on site. Free breakfast is available. WiFi and wired Internet are free in public spaces. Free self parking is available. This 3.5-star Big Bear Lake hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • 2080 sq ft of conference space
  • 193 sq m of conference space
  • Cooked-to-order breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Arcade/game room
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Big Bear Chateau offers 80 air-conditioned accommodations with fireplaces and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. 42-inch flat-screen televisions come with cable channels. Housekeeping is provided daily.

  • Fireplace
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free cooked-to-order breakfast.

Best Western Big Bear Chateau has a restaurant on site.

Nearby Activities

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Snow tubing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 1 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Big Bear
  • Best Western Big Bear Chateau
  • Best Western Chateau Hotel Big Bear
  • Big Bear Best Western
  • Big Bear Chateau
  • Big Bear Chateau Best Western
  • Best Western Big Bear Chateau Hotel
  • Best Western Chateau
  • Best Big Bear Chateau Big Bear
  • Best Western Big Bear Chateau Hotel
  • Best Western Big Bear Chateau Big Bear Lake
  • Best Western Big Bear Chateau Hotel Big Bear Lake

You should know

  • The seasonal pool will open in June and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.