4/10 Poor
Yakup
Business traveler
Mar 16, 2025
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
There are much better hotels in Berlin
I stayed here for three nights during ITB and paid about $425 per night, which included breakfast. The hotel's location was excellent, and I have no complaints in that regard.
However, the check-in process was quite slow. There were only two staff members at the front desk; one struggled with the check-ins while the other was preoccupied helping an man with a map issue. The woman handled five or six check-ins on her own while the other staff member seemed unproductive. I commend the receptionist who was working on the evening of March 3rd for her efforts.
The room itself was clean and in decent condition, but there was a significant issue: there were no amenities whatsoever. There were no slippers, water, shoe cleaner, or cotton buds—absolutely nothing. This is completely unacceptable. When I brought this up at the reception, they claimed to be an environmentally friendly hotel, which I found to be a poor excuse. Additionally, housekeeping during my three-night stay was inadequate; the linens were not changed, and the towels were simply left in a pile in the corner of the bathroom.
Breakfast was average, nothing noteworthy.
Overall, it was a disappointing experience, and I would not choose to stay here again. I also want to highlight that the staff generally seemed rude and there was a noticeable lack of friendly faces.
Yakup
Stayed 3 nights in Mar 2025