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"i enjoyed staying there. your location is amazing but the service was average. the staff was not attentive with the exception of PATTY from the front ... " More

By a verified traveler on Thu 21 Sep 2017

Hotel Description

Family-friendly 4-star hotel near KidzMondo

Seaside stay

A stay at this hotel places you within half a mile (1 km) of Hamra Street and 3 miles (5 km) of Beirut Souks. Zaitunay Bay and KidzMondo are also within 3 miles (5 km).

Poolside dining

This hotel features a poolside bar, a bar/lounge, and a fitness center. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. Enjoy the seasonal outdoor pool and perks like free WiFi and a free area shuttle.

Free WiFi, LED TVs

The 175 guestrooms feature free WiFi, LED TVs with satellite channels, and thoughtful touches like bathrobes and slippers. Other amenities include 24-hour room service, minibars, and free weekday newspapers.

Raouché Arjaan by Rotana ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Raouché Arjaan by Rotana

Everyone (1)
4 out of 5

great location...average service

Pros: location location location
Cons: staff's attitude
Location: i enjoyed your location
i enjoyed staying there. your location is amazing but the service was average. the staff was not attentive with the exception of PATTY from the front desk, she was very professional and had a great attitude. the rest of the staff had an issue with smiling and being on top of things.

Posted by on Sep 21, 2017

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Comment from Hotel Management

Sep 28, 2017 by raouche.arjaan

Dear Valued Guest, Thank you for choosing our hotel knowing that you enjoyed your stay with us. Your appreciation for Patty will be communicated and we take the staff attentiveness comment with great concern. We assure you that it will be shared inorder to avoid the recurrence of the same. We apologize for any inconveience and hope to welcome you soon at our premises. Yours Sincerely, Hala C. Massaad General Manager

3 out of 5

Extremely overrated. Simply forgettable.

This hotel is an average hotel in every aspect. The hotel advertises its location to be on the corniche but it certainly is NOT. It's off the corniche down a couple of streets away from the famous rock. It is in reality facing the sea because it's taller than the buildings in front of it. Totally misleading. Also the staff was rude, the internet connection was extremely slow and almost non existent. This hotel isn't even close to being a real 5 star hotel it's not even funny.

Posted by on Dec 22, 2009

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Comment from Hotel Management

Aug 6, 2015 by raouche.arjaan@rotana.com

Dear Sir, Thank you for your feedback. We are very sorry to read that we were note able to meet your expectations. Best Regards, Hala C. Massaad General Manager

About the Raouché Arjaan by Rotana

Location Chouran Street, Beirut, 13-5325

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to June 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Property Features

Raouché Arjaan by Rotana offers its guests a seasonal outdoor pool, a sauna, and a fitness center. There's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 2368 square feet (220 square meters) and includes conference space. Spa services, tour/ticket assistance, and coffee/tea in a common area are also featured at the family-friendly Raouché Arjaan by Rotana. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Raouché Arjaan by Rotana was completed in August 2015. Smoking is allowed in designated areas at this 4-star Beirut hotel.

  • 1 building
  • 175 guestrooms or units
  • 17 levels
  • 2368 sq ft of conference space
  • 220 sq m of conference space
  • Built in 2009
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Valet parking (surcharge) , Limited onsite parking

Transport

  • Airport: Rafic Hariri Intl. Airport (BEY) (9.1 km / 5.6 mi)
  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Valet parking and extended parking available for a surcharge

Room Amenities

Raouché Arjaan by Rotana offers 175 air-conditioned accommodations with minibars and safes. 43-inch LED televisions come with satellite channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Electric kettle
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11 AM.

Murjan Restaurant - This restaurant specializes in Middle Eastern cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.

Bella Vita Cafe & Terrace - This beachfront café serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Aquarius Pool Bar - This poolside rooftop bar specializes in local cuisine and serves lunch and dinner. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a sauna, a fitness center, and a seasonal outdoor pool.

Children under 17 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

  • Golfing nearby
  • Health or beauty spa nearby
  • Marina nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and manicures and pedicures.

  • Manicures and pedicures
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 33.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Raouché Arjaan by Rotana

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Parties and events are allowed on site

Long-term renters welcome

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Parties and events are allowed on site. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of SGS (3rd party expert - Global).

  • One child stays free
  • Car required
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Long-term renters welcome
  • Staffed front desk
  • Events/parties allowed
  • Noise-free rooms not guaranteed
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SGS (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 22.00 for adults and USD 10 for children (approximately)
  • Airport shuttle fee: USD 28 per vehicle (one-way, maximum occupancy 3)
  • Uncovered valet parking fee: USD 10 per day
  • Extended parking fee: USD 70 per week
  • Nearby parking fee: USD 10
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 33.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arjaan Rotana Raouche
  • Raouche Arjaan Rotana
  • Raouche Arjaan Rotana Beirut
  • Raouche Arjaan Rotana Hotel
  • Raouche Arjaan Rotana Hotel Beirut
  • Raouche Rotana
  • Rotana Arjaan
  • Rotana Arjaan Raouche
  • Rotana Raouche
  • Rotana Raouche Arjaan
  • Raouche Arjaan By Rotana Hotel Beirut
  • Raouché Arjaan Rotana Hotel Beirut
  • Raouché Arjaan Rotana Hotel
  • Raouché Arjaan Rotana Beirut
  • Raouché Arjaan Rotana
  • Raouché Arjaan by Rotana Hotel
  • Raouché Arjaan by Rotana Beirut
  • Raouché Arjaan by Rotana Hotel Beirut

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Raouché Arjaan by Rotana offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 10:00 AM to 7 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Set meals are served in guestrooms only (no menus or public dining).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.