2/10 Terrible
John
Sep 15, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointing. Scroll past this one
Very disappointed!.
We feel cheated. When looking to book, the picture shows the Kaype Hotel on the see front, BUT when booking the room, the room description comes up as Kaype - Quintamar which is NOT the same! After booking and paying the non refundable room rate, we got a email, saying not to expect a see view or balcony, as we were booked into the annex (this should have been explained before we booked).They make out it’s an annex at the rear of the hotel, but the reality it’s another hotel behind the Kaype Hotel with no views, a damp / musty smelling lobby, tatty stair carpets, tatty rooms, no one on reception, no on site parking (Reception and parking is at the Kaype Hotel) and for us, even worse, we were up in the loft space with no air conditioning and a low ceiling. Hit my head a number of times. We have been on a two were road trip and this is by far the worst hotel we have stayed at on this trip. I could go on, but the bottom line is scroll past this one and find a better hotel. 8 - 10 is not a fair reflection of this hotel. I would give it 5 - 10 and that’s only because of the location. Also could not get wifi in the attic room, but I guess that to stop anyone getting g on the internet and giving a bad review!
John
Stayed 1 night in Sep 2023