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4.0 out of 5

"Everything was amazing. Front desk staff was friendly and accommodating. " More

By a verified traveler on Sun 25 Oct 2020

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Hotel Description

3-star hotel perfect for exploring Hanover

Heart of Hanover

You'll be within half a mile (1 km) of Arundel Mills Mall and 2 miles (3 km) of Maryland Live Casino with a stay here. Fort George G. Meade is within 6 miles (10 km) and National Cryptologic Museum is within 9 miles (15 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy free perks like buffet breakfast and free self parking.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 147 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Netflix, refrigerators, and microwaves are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$103* Per night/room Oct 24 - Oct 25

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Element Arundel Mills BWI Airport ratings based on 9 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Element Arundel Mills BWI Airport

Everyone (6) Couples (2) Family (1)
5 out of 5

Posted by on May 18, 2021

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Comment from Hotel Management

May 30, 2021 by General Manager

Dear Guest, thank you for choosing Element Arundel Mills BWI Airport and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Rustin Moore, General Manager

5 out of 5
Everything was amazing. Front desk staff was friendly and accommodating.

Posted by , from Alaska on Oct 25, 2020

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Comment from Hotel Management

Oct 26, 2020 by General Manager

Dear Letia, thank you for letting us know your visit to Element Arundel Mills BWI Airport was perfect in every way and that you loved our courteous service. We appreciate you being our guest, and we look forward to welcoming you again soon. Sincerely, Rustin Moore General Manager

2 out of 5
1st room i was given had a broken dishwasher, kept beeping every minute and couldn't be shut off. Staff gave a new room which had no power on any part of the desk area, including the TV an usb outlet. Informed front desk staff of this at checkout.

Posted by , from NC on Oct 19, 2020

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Comment from Hotel Management

Oct 20, 2020 by General Manager

Dear Robert, thank you for taking the time to share the specifics of your stay with us. We work hard to provide clean, comfortable, and functional accommodations for our guests, and we sincerely apologize for the difficulties you experienced in the rooms assigned to you. Please be assured we are working with the appropriate teams to address the concerns you outlined. We are grateful for your feedback and hope you will consider a return visit as we would like to make a better impression. Sincerely, Rustin Moore, General Manager

5 out of 5

Posted by on Dec 1, 2019

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Comment from Hotel Management

Jan 16, 2020 by Rustin Moore

Thank you for your visit and your 5 star review of ELEMENT Arundel Mills.

5 out of 5
Everything in there was just so unique. The breakfast and way the staff welcome you at the point entry.

Posted by on Mar 18, 2019

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2 out of 5

Dissatisfied customer

Pros: The lobby
Cons: There definitely needs to be a way of keeping food fresh and warm for the customers. Which was one of the reasons we chose the hotel.
Location: The location was great. Lots of places to go for food, fun and shopping.
When we arrive at the hotel, I must say we were impressed by the overall inviting look of the lobby, which gave us even more excitement to check into our room. The overall look of the room was very pleasing but the smell was atrocious (someone left their business in the bathroom). We did however inform the clerk, Nyia she apologized for the inconvenience and that was the end of the conversation. Another mishap we experienced, was the fact that we reserved and paid for the room through travelocity, however we were still asked to pay as we checked in, I was a little puzzled by this but complied with the clerk in spite of my reservations. I realized that paying the clerk was a mistake, when I tried to use my bank card and it declined due to the fact that travelocity had already taken the funds for the total cost of the room. When I addressed this issue with the clerk (Nyia) she stated that when a third party is used, monies are not taken out only placed on hold... I informed this person of the fact that that policy is not true because I checked my bank account, and the funds were definitely removed. At this point, needless to say I was very frustrated and highly upset. The clerk in spite of what I told her, called someone on the phone before refunding the overpayment. I was willing to overlook those mishaps, but breakfast was awful, cold and tasteless. The explanation for this was company under new management, who refused to use warmers to keep food hot for the guests.

Posted by , from South Hill VA on Nov 20, 2017

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5 out of 5

Arundel Mills area

Easy check in and great hotel, breakfast was simple but decent. Would definitely come back.

Posted by on Jan 2, 2017

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5 out of 5

Green & clean

Stay was excellent.. Very peaceful with a contemporary vibe. The adjoining aloft is a benefit with the pool table and bar

Posted by , from E on Oct 3, 2016

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Comment from Hotel Management

Oct 4, 2016 by Stephen

Thank you for your feedback Jase! We hope to see you again soon.

2 out of 5

Grossed out and ignored

My boyfriend and I requested more towels twice. Both times we were told ok and housekeeping would be notified but we never received them. There were mystery stains on the pillows, towels and comforter. It was either really hot or freezing cold in the room. When we were checking out the front desk person asked how our stay was I looked at my boyfriend and the front desk person made a comment about how I'm letting my boyfriend speak for me. I thought that was rude.

Posted by , from Maryland on Jul 27, 2015

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About the Element Arundel Mills BWI Airport

Location 7522 Teague Road, Hanover, MD 21076

Property Features

Element Arundel Mills BWI Airport offers its guests an indoor pool, a 24-hour fitness center, and complimentary bicycles. There's a coffee shop/café on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served. WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 458 square feet (43 square meters). Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Element Arundel Mills BWI Airport. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. This 3-star Hanover hotel is smoke free.

  • 1 building
  • 147 guestrooms or units
  • 7 levels
  • 458 sq ft of conference space
  • 43 sq m of conference space
  • Buffet breakfast (free)
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Train station: Elkridge Dorsey Station (5.6 km / 3.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Element Arundel Mills BWI Airport offers 147 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 49-inch LCD televisions come with premium cable channels and Netflix. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers. This Hanover hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a 24-hour fitness center, and complimentary bicycles.

  • Free bicycles on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI), COVID-19 Guidelines (CDC), and COVID-19 Guidelines (WHO).

  • Car recommended
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 10
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay (for stays between 1 January - 31 December)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Element Arundel Mills
  • Element Westin Arundel Mills
  • Element Westin Arundel Mills Hanover
  • Element Westin Arundel Mills Hotel
  • Element Westin Arundel Mills Hotel Hanover
  • Westin Arundel Mills
  • Element By Westin Arundel Mills Hotel Hanover
  • Element Arundel Mills Hotel Hanover
  • Element Arundel Mills Hotel
  • Element Arundel Mills Hanover
  • Element Hotel Arundel Mills
  • Element Arundel Mills BWI Airport Hotel
  • Element by Westin Arundel Mills

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.