6/10 Okay
Tara B.
Sep 29, 2025
Disliked: Cleanliness
To be transparent, our group was quite disappointed with the condition of the home—especially considering the number of detailed house rules we were asked to follow. Unfortunately, several basic functions of the house were not in working order upon our arrival, which caused significant inconvenience throughout our stay.We specifically chose this property for its multiple bathrooms, so issues with several of them were especially disruptive. I also had to spend a considerable amount of time coordinating with your on-site host to arrange for maintenance—time I had hoped to spend enjoying my vacation.Here’s a brief summary of the issues we encountered:Pool: Not cleaned before arrival; outdoor area covered in leaves. Cleaning crew arrived after check-in and had to be asked to return to wipe down furniture.Plumbing: The primary bathroom sink and two toilets were non-functional upon arrival. One upstairs toilet still had issues after being serviced.AC Leak: The primary bedroom AC began leaking on the second day, requiring additional maintenance.Pool Gate: A wooden panel was loose.Broken Chair: A living room chair collapsed when sat on; no response after informing the host.General Cleanliness: Dirty dishes, bugs and spiders, a poorly maintained humidifier, and extremely dry air throughout the house.Given the number and severity of these issues, and the time we spent managing them, we’d really appreciate it if there’s anything you can do to help make this right.
Tara B.
Stayed 3 nights in Sep 2025