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4.0 out of 5

"I lost my wedding ring and they found it right away and were so kind about it. " More

By a verified traveler on Sat 07 Aug 2021

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Hotel Description

3.5-star hotel near Austin Convention Center, connected to the convention center

Downtown Austin stay

Within a 15-minute walk of this Downtown Austin hotel, you'll find Austin Convention Center and Waterloo Park. Austin Children's Museum and University of Texas at Austin are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 11 conference rooms, business center, and valet parking. A coffee shop, WiFi in public areas, and express check-out are also on offer.

Free wired Internet, refrigerators

The 254 guestrooms feature comforts like premium bedding and down comforters, while refrigerators and microwaves offer the conveniences of home. Other amenities include free wired Internet, WiFi, and TVs with cable channels.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$110* Per night/room Dec 19 - Dec 20

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Drinks & Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Austin Downtown/Convention Center ratings based on 15 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Austin Downtown/Convention Center

Everyone (10) Couples (1) Family (2)
5 out of 5
I lost my wedding ring and they found it right away and were so kind about it.

Posted by on Aug 7, 2021

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Comment from Hotel Management

Aug 10, 2021 by Adam

Excellent, we are so happy that we were able to return this treasured item to you! Thank you for being our guest and for being kind enough to send in your review. We look forward to welcoming you back in the future!

4 out of 5

Posted by on Mar 21, 2021

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Comment from Hotel Management

Apr 8, 2021 by Bradley L.

Hello Anonymous, Thank you for taking the time to share your feedback. If you have any items we could improve upon I would love to hear from you directly.

4 out of 5
Really nice property centrally located. Unfortunate we were there during the really terrible weather issues. Would stay again if in the area...with better weather of course.

Posted by on Feb 21, 2021

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Comment from Hotel Management

Feb 22, 2021 by Bradley L.

Hello, Thanks for the feedback regarding your recent stay, hopefully your next trip to ATX won't have the inclement weather situation at hand. We look forward to having you in the future and hope you made it home safely.

3 out of 5

Posted by on Feb 16, 2021

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Comment from Hotel Management

Mar 3, 2021 by Bradley L.

Hello Anonymous. Thanks for the feedback regarding your recent stay. We greatly appreciate it.

5 out of 5

Posted by on Oct 13, 2020

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1 out of 5
I couldn’t get my room due to weather conditions and they won’t give me a refund

Posted by , from Austin on Sep 10, 2020

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Comment from Hotel Management

Sep 28, 2020 by Bradley

Thank you for taking the time to share your feedback regarding your recent stay. We greatly appreciate you taking your time to help us continue to improve! For cancellation inquiries when booked through a 3rd party, you will need to talk to Expedia directly for any refunds. Best wishes and safe travels

3 out of 5
There was a dog in one of the rooms across the hall from me and I got very little sleep, and had a business meeting the next morning. Not a good visit at all!

Posted by on Jun 4, 2020

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Comment from Hotel Management

Jul 7, 2020 by Bradley - GM

Thank you for taking the time to review your recent experience. I am sorry to read that you encountered challenges with your stay. We hope to have the opportunity to welcome you back in the future.

4 out of 5
Great location for event at convention center. Enjoyed the restaurant on the 18th floor.

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 27, 2020 by Social Media Champion

Thank you for your wonderful feedback in regards to your recent stay. We are happy to hear we provided outstanding service, and that you enjoyed your visit to Austin. Thank you for being our guest!

5 out of 5

Posted by on Jun 14, 2019

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Comment from Hotel Management

Jun 25, 2019 by Social Media Manager

We are pleased to know you had a wonderful stay, and we are grateful for your feedback. Thank you for choosing to be our guest!

5 out of 5
Great hotel. Close to downtown Austin. We walked to where we wanted to go. Room was large and comfy and clean. Would definitely stay here again!!

Posted by , from Dallas,Tx on Dec 18, 2017

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Comment from Hotel Management

Dec 19, 2017 by Andy Preslar, General Manager

Hello Marisa! Thank you for sharing your experience with us on your recent stay. We're glad to hear your stay was satisfactory and that our location was beneficial during your visit to Austin. We look forward to having you back upon your next trip! Happy Holidays, Andy Preslar, General Manager

About the Hilton Garden Inn Austin Downtown/Convention Center

Location 500 N Interstate 35, Austin, TX 78701

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi is available in public spaces for a fee. Event space at this hotel measures 15000 square feet (1394 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Hilton Garden Inn Austin Downtown/Convention Center. For a fee, parking is available. This 3.5-star Austin hotel is smoke free.

  • 254 guestrooms or units
  • 18 levels
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Built in 1985
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: WiFi (surcharge) , Free wired internet

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Train station: Austin Station (2.7 km / 1.7 mi)
  • Metro station: Downtown Station (0.7 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Garden Inn Austin Downtown/Convention Center offers 254 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Austin hotel provides complimentary wired Internet access. Televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Hilton Garden Inn Austin Downtown/Convention Center has a restaurant serving breakfast only.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 13 for adults and USD 13 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
  • Valet parking fee: USD 49 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Austin Downtown/Convention Center
  • Hilton Garden Inn Downtown/Convention
  • Hilton Garden Inn Downtown/Convention Hotel
  • Hilton Garden Inn Downtown/Convention Hotel Austin Center
  • Hilton Garden Inn Austin Downtown/Convention Center Hotel
  • Hilton Garden Inn Downtown/Convention Center Hotel
  • Hilton Garden Inn Austin Downtown/Convention Center Hotel
  • Hotel Hilton Garden Inn Austin Downtown/Convention Center Austin
  • Austin Hilton Garden Inn Austin Downtown/Convention Center Hotel
  • Hotel Hilton Garden Inn Austin Downtown/Convention Center
  • Hilton Garden Inn Austin Downtown/Convention Center Austin
  • Hilton Garden Inn Downtown/Convention Center Hotel
  • Hilton Garden Inn Downtown/Convention Center
  • Hilton Convention Center
  • Hilton Garden Inn Austin Downtown Convention Center
  • Hilton Garden Inn Austin Downtown/Convention Center Hotel
  • Hilton Garden Inn Austin Downtown/Convention Center Austin
  • Hilton Garden Inn Austin Downtown/Convention Center Hotel Austin

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.