"The staff wasn’t thorough about the holds on my account. Valet was also backed up and the hotel lacked proper amenities " More
Downtown Austin stay
Within a 15-minute walk of this Downtown Austin hotel, you'll find Austin Convention Center and Waterloo Park. Austin Children's Museum and University of Texas at Austin are also within 2 miles (3 km).
Business services
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 11 conference rooms, business center, and valet parking. There's a 24-hour gym on site, and a 24-hour front desk and a coffee shop are also provided.
Jan 7, 2023 by Andy Z.
Thank you for your review. We’re thrilled to hear you had such an overall great stay with us and that you enjoyed our location and our great views of the city. It is great to know that based upon this experience you would stay with us again. We look forward to when you return to Austin.
Jun 27, 2022 by Andy Z.
Thank you for taking the time to review our hotel and for your candor. Your comments will be shared with our entire team to make certain that our staff is committed to delivering top-notch service to our valued guests, which has always been our number one priority. It is clear we missed chances to make your stay a truly memorable experience and for that we are sorry. We hope you’ll reconsider a future stay the next time you’re in the area so that we may change your impression of our property.
Aug 10, 2021 by Adam
Excellent, we are so happy that we were able to return this treasured item to you! Thank you for being our guest and for being kind enough to send in your review. We look forward to welcoming you back in the future!
Apr 8, 2021 by Bradley L.
Hello Anonymous, Thank you for taking the time to share your feedback. If you have any items we could improve upon I would love to hear from you directly.
Feb 22, 2021 by Bradley L.
Hello, Thanks for the feedback regarding your recent stay, hopefully your next trip to ATX won't have the inclement weather situation at hand. We look forward to having you in the future and hope you made it home safely.
Mar 3, 2021 by Bradley L.
Hello Anonymous. Thanks for the feedback regarding your recent stay. We greatly appreciate it.
Sep 28, 2020 by Bradley
Thank you for taking the time to share your feedback regarding your recent stay. We greatly appreciate you taking your time to help us continue to improve! For cancellation inquiries when booked through a 3rd party, you will need to talk to Expedia directly for any refunds. Best wishes and safe travels
Jul 7, 2020 by Bradley - GM
Thank you for taking the time to review your recent experience. I am sorry to read that you encountered challenges with your stay. We hope to have the opportunity to welcome you back in the future.
Hilton Garden Inn Austin Downtown/Convention Center offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. You'll find a business center on site. Event space at this hotel measures 15000 square feet (1394 square meters) and includes conference space. The business-friendly Hilton Garden Inn Austin Downtown/Convention Center also features multilingual staff, coffee/tea in a common area, and laundry facilities. For a fee, parking is available. This 3.5-star Austin hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Free wired internet , High-speed internet access , Internet access (complimentary)
Available in some public areas: WiFi (surcharge)
Valet parking (surcharge)
Hilton Garden Inn Austin Downtown/Convention Center offers 254 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Austin hotel provides complimentary wired Internet access. Televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy cooked-to-order breakfast daily.
Hilton Garden Inn Austin Downtown/Convention Center has a restaurant serving breakfast only.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Children under 18 years old are not allowed in the spa tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests will receive smart lock details.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.
For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.