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4.1 out of 5

"The staff wasn’t thorough about the holds on my account. Valet was also backed up and the hotel lacked proper amenities " More

By a verified traveler on Sun 26 Jun 2022

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Hotel Description

3.5-star hotel near Austin Convention Center, connected to the convention center

Downtown Austin stay

Within a 15-minute walk of this Downtown Austin hotel, you'll find Austin Convention Center and Waterloo Park. Austin Children's Museum and University of Texas at Austin are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 11 conference rooms, business center, and valet parking. There's a 24-hour gym on site, and a 24-hour front desk and a coffee shop are also provided.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$175* Per night/room Feb 5 - Feb 6

Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible (Mobility, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Austin Downtown/Convention Center ratings based on 15 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Austin Downtown/Convention Center

Everyone (8) Couples (2) Family (2)
5 out of 5
Location and view

Posted by on Jan 2, 2023

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Comment from Hotel Management

Jan 7, 2023 by Andy Z.

Thank you for your review. We’re thrilled to hear you had such an overall great stay with us and that you enjoyed our location and our great views of the city. It is great to know that based upon this experience you would stay with us again. We look forward to when you return to Austin.

5 out of 5

Posted by on Aug 15, 2022

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3 out of 5
The staff wasn’t thorough about the holds on my account. Valet was also backed up and the hotel lacked proper amenities

Posted by on Jun 26, 2022

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Comment from Hotel Management

Jun 27, 2022 by Andy Z.

Thank you for taking the time to review our hotel and for your candor. Your comments will be shared with our entire team to make certain that our staff is committed to delivering top-notch service to our valued guests, which has always been our number one priority. It is clear we missed chances to make your stay a truly memorable experience and for that we are sorry. We hope you’ll reconsider a future stay the next time you’re in the area so that we may change your impression of our property.

5 out of 5
I lost my wedding ring and they found it right away and were so kind about it.

Posted by on Aug 7, 2021

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Comment from Hotel Management

Aug 10, 2021 by Adam

Excellent, we are so happy that we were able to return this treasured item to you! Thank you for being our guest and for being kind enough to send in your review. We look forward to welcoming you back in the future!

4 out of 5

Posted by on Mar 21, 2021

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Comment from Hotel Management

Apr 8, 2021 by Bradley L.

Hello Anonymous, Thank you for taking the time to share your feedback. If you have any items we could improve upon I would love to hear from you directly.

4 out of 5
Really nice property centrally located. Unfortunate we were there during the really terrible weather issues. Would stay again if in the area...with better weather of course.

Posted by on Feb 21, 2021

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Comment from Hotel Management

Feb 22, 2021 by Bradley L.

Hello, Thanks for the feedback regarding your recent stay, hopefully your next trip to ATX won't have the inclement weather situation at hand. We look forward to having you in the future and hope you made it home safely.

3 out of 5

Posted by on Feb 16, 2021

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Comment from Hotel Management

Mar 3, 2021 by Bradley L.

Hello Anonymous. Thanks for the feedback regarding your recent stay. We greatly appreciate it.

5 out of 5

Posted by on Oct 13, 2020

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1 out of 5
I couldn’t get my room due to weather conditions and they won’t give me a refund

Posted by , from Austin on Sep 10, 2020

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Comment from Hotel Management

Sep 28, 2020 by Bradley

Thank you for taking the time to share your feedback regarding your recent stay. We greatly appreciate you taking your time to help us continue to improve! For cancellation inquiries when booked through a 3rd party, you will need to talk to Expedia directly for any refunds. Best wishes and safe travels

3 out of 5
There was a dog in one of the rooms across the hall from me and I got very little sleep, and had a business meeting the next morning. Not a good visit at all!

Posted by on Jun 4, 2020

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Comment from Hotel Management

Jul 7, 2020 by Bradley - GM

Thank you for taking the time to review your recent experience. I am sorry to read that you encountered challenges with your stay. We hope to have the opportunity to welcome you back in the future.

About the Hilton Garden Inn Austin Downtown/Convention Center

Location 500 N Interstate 35, Austin, TX 78701

Property Features

Hilton Garden Inn Austin Downtown/Convention Center offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. You'll find a business center on site. Event space at this hotel measures 15000 square feet (1394 square meters) and includes conference space. The business-friendly Hilton Garden Inn Austin Downtown/Convention Center also features multilingual staff, coffee/tea in a common area, and laundry facilities. For a fee, parking is available. This 3.5-star Austin hotel is smoke free.

  • 254 guestrooms or units
  • 18 levels
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Built in 1985
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: WiFi (surcharge) , Free wired internet , High-speed internet access , Internet access (complimentary)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Train station: Austin Station (2.9 km / 1.8 mi)
  • Metro station: Downtown Station (0.7 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Garden Inn Austin Downtown/Convention Center offers 254 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Austin hotel provides complimentary wired Internet access. Televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Hilton Garden Inn Austin Downtown/Convention Center has a restaurant serving breakfast only.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the spa tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests will receive smart lock details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 13 for adults and USD 13 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
  • Valet parking fee: USD 52 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Austin Downtown/Convention Center
  • Hilton Garden Inn Downtown/Convention
  • Hilton Garden Inn Downtown/Convention Hotel
  • Hilton Garden Inn Downtown/Convention Hotel Austin Center
  • Hilton Garden Inn Austin Downtown/Convention Center Hotel
  • Hilton Garden Inn Downtown/Convention Center Hotel
  • Hilton Garden Inn Austin Downtown/Convention Center Hotel
  • Hotel Hilton Garden Inn Austin Downtown/Convention Center Austin
  • Austin Hilton Garden Inn Austin Downtown/Convention Center Hotel
  • Hotel Hilton Garden Inn Austin Downtown/Convention Center
  • Hilton Garden Inn Austin Downtown/Convention Center Austin
  • Hilton Garden Inn Downtown/Convention Center Hotel
  • Hilton Garden Inn Downtown/Convention Center
  • Hilton Convention Center
  • Hilton Garden Inn Austin Downtown Convention Center
  • Hilton Garden Inn Austin Downtown/Convention Center Hotel
  • Hilton Garden Inn Austin Downtown/Convention Center Austin
  • Hilton Garden Inn Austin Downtown/Convention Center Hotel Austin

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.