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4.4 out of 5

"STAFF WERE SO FRIENDLY! THE ROOM/SUITE WOULD HAVE BEEN PERFECT TO HAVE GRANDCHILDREN WITH US AND WE WILL COME BACK. " More

By a verified traveler on Sat 23 Jul 2022

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Hotel Description

3.5-star hotel near South Congress Avenue

Heart of Austin

Within a 10-minute walk of this Downtown Austin hotel, you'll find South Congress Avenue and Lady Bird Lake. Also, Palmer Events Center is within half a mile (1 km) and Austin Convention Center is within 2 miles (3 km).

Free breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, as well as the 24-hour business center and WiFi in public areas. Enjoy the 24-hour gym and free cooked-to-order breakfast each morning.

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$136* Per night/room Dec 15 - Dec 16

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (1 King, 1 Double, Sofa Sleeper)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (2 Queen, 1 Double, Sofa Sleeper)

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Suite, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Austin Downtown South Congress ratings based on 20 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Austin Downtown South Congress

Everyone (9) Couples (4) Family (4)
5 out of 5
STAFF WERE SO FRIENDLY! THE ROOM/SUITE WOULD HAVE BEEN PERFECT TO HAVE GRANDCHILDREN WITH US AND WE WILL COME BACK.

Posted by , from LOUISVILLE on Jul 23, 2022

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Comment from Hotel Management

Jul 25, 2022 by General Manager

Hello Patricia, Reviews like yours make all of our efforts worthwhile! Our staff works hard to ensure every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. We appreciate you choosing Embassy Suites by Hilton Austin Downtown South Congress and hope you will be back to see us on your next visit to the area. Thank you again and safe travels! Regards, Embassy Suites by Hilton Downtown South Congress Management Team

5 out of 5
The software friendly and welcoming. Our room on 8th floor could be updated slightly but the linens were great.

Posted by on Apr 25, 2022

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4 out of 5
The location was great for my trip. The parking was an issue however, I understand downtown and parking in any major city would be an issue. I believe parking vouchers would be nice. Also, my room was clean and neat but I noticed the shower had mold all around the base. A little spray of clorox would take care of that.

Posted by on Dec 11, 2021

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5 out of 5
Great location. The free breakfast is unbeatable. Very friendly staff.

Posted by , from Amarillo on Nov 29, 2021

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5 out of 5
This hotel was. Wry nice and clean. Suite was spacious for my family! Sad that the hot tub was closed and pool was freezing cold. Parking too pricey. Other than that a very nice place to stay!

Posted by on Aug 3, 2021

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3 out of 5
Parking lot was dirty and dark. Plus you charge $33 a day and claim absolutely no responsibility.

Posted by on Aug 3, 2021

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4 out of 5

Posted by on Jul 15, 2021

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5 out of 5
Near the bridge of bats. Liked the Happy hour and breakfast. Rooms were spacious.

Posted by on Jul 15, 2021

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5 out of 5
Above and beyond on cleanliness. Great city view. Nice suite with sitting room and separate headroom. Bathroom was a little small but not that big of a deal.

Posted by on May 18, 2021

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5 out of 5

Posted by on Apr 12, 2021

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About the Embassy Suites by Hilton Austin Downtown South Congress

Location 300 S Congress Ave, Austin, TX 78704

Property Features

Embassy Suites by Hilton Austin Downtown South Congress offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi for a fee. There's an onsite 24-hour business center. Event space at this hotel measures 2330 square feet (216 square meters) and includes conference space. A terrace, multilingual staff, and laundry facilities are also featured at the business-friendly Embassy Suites by Hilton Austin Downtown South Congress. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Austin hotel.

  • 1 building
  • 262 guestrooms or units
  • 9 levels
  • 2330 sq ft of conference space
  • 216 sq m of conference space
  • Built in 1985
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access , High-speed internet access , Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Train station: Austin Station (2.4 km / 1.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Austin Downtown South Congress offers 262 accommodations with laptop-compatible safes and safes. Accommodations have separate sitting areas and are furnished with queen sofa beds. Pillowtop beds feature premium bedding. Televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Austin hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • Television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

Guests are served free cooked-to-order breakfast daily. The hotel hosts a free manager's reception daily.

SoCo Bar and Bites - Onsite bar.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 4
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Covered self parking fee: USD 36 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Austin-Downtown/Town Lake
  • Embassy Suites Hotel Austin-Downtown/Town Lake
  • Embassy Suites Austin-Downtown/Town Lake Hotel
  • Embassy Suites Austin-Downtown/Town Hotel
  • Embassy Suites Austin-Downtown/Town Hotel
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  • Embassy Suites Austin-Downtown/Town Lake Hotel
  • Hotel Embassy Suites Austin-Downtown/Town Lake Austin
  • Austin Embassy Suites Austin-Downtown/Town Lake Hotel
  • Embassy Suites Austin Downtown/Town Lake
  • Embassy Suites Austin-Downtown/Town Lake Austin
  • Embassy Suites Austin Town
  • Embassy Suites Hilton Austin Downtown South Congress
  • Embassy Suites by Hilton Austin Downtown South Congress Hotel
  • Embassy Suites Hilton Austin Downtown South Congress Hotel
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  • Embassy Suites by Hilton Austin Downtown South Congress Austin
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  • Embassy Suites Hilton
  • Embassy Suites Austin Downtown/Town Lake

You should know

  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.