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4.2 out of 5

"The staff was friendly and helpful. However, I was very disappointed with the cleanliness of our rooms. We discovered a roach in one the bathrooms up ... " More

By a verified traveler on Mon 21 Dec 2020

Hotel Description

3.5-star hotel near Austin Convention Center

Heart of Austin

Your stay at this Downtown Austin hotel places you within 2 miles (3 km) of Austin Convention Center and Texas State Capitol. Bob Bullock Texas State History Museum and Blanton Museum of Art are also within 2 miles (3 km).

Renovated in 2016

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the free continental breakfast each morning.

Comfy beds, WiFi

The 262 guestrooms feature comforts like pillowtop beds and premium bedding, while living rooms and refrigerators offer the conveniences of home. Other amenities include sofa beds, WiFi, and TVs with satellite channels.

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Premium Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Austin Downtown South Congress ratings based on 16 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Austin Downtown South Congress

Everyone (12) Family (3)
3 out of 5
The staff was friendly and helpful. However, I was very disappointed with the cleanliness of our rooms. We discovered a roach in one the bathrooms upon entering our room. Some of the furniture looked warped and old. The bathroom countertops still had stains on them and there was long pieces of hair in both showers.

Posted by , from Houston on Dec 21, 2020

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Comment from Hotel Management

Dec 21, 2020 by Jessica B

I am sorry about the issues you encountered during your stay. Your comments will assist us in understanding where to focus our attention. I hope you will reconsider and stay with us again.

5 out of 5
The rooms. I have rented rooms many times, but the price i paid for this fabulous, spacious room was GREAT!!!!! MY only downfall was no hot tub, even the pool area took precautions with people and covid. I was impressed.

Posted by , from On Congress in Austin, Texas on Oct 10, 2020

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Comment from Hotel Management

Oct 26, 2020 by Stephanie, GM

Thank you for choosing to stay with us, we appreciate your feedback. We are tickled pink that you enjoyed your stay and we look forward to seeing you again soon.

5 out of 5

Posted by on Dec 20, 2019

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Comment from Hotel Management

Dec 22, 2019 by Jessica Beltran

Thank you for the 5 out 5 rating! We look forward to serving you in the future. Have a great day!

5 out of 5
It was great, very friendly staff. Easy location to access.

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 10, 2019 by Kathleen, Manager

We appreciate you choosing us to stay with and we're pleased you enjoyed it! It will be my pleasure to pass along your great rating and comments to our team who I know will appreciate it! We hope to see you again soon!

2 out of 5
Too short on valet staff. Rooms were very small and cramped (king size bed room). Bathroom was very small. TV outdated. Satellite channels were very limited - only a handful. Fold out sofa was HORRIBLE!!! Not fit to be a bed!!! Worst one we have ever seen in a hotel room! Like sleeping on concrete!

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 8, 2019 by Kathleen, Manager

I'm so sorry you were at all disappointed with your stay at our property. I'd love to address these issue directly however your comments came over anonymously. Do know we are looking at getting a model room set up so we can look forward to an all-suite renovation following! We hope you'll give us another opportunity to host you again.

5 out of 5

Posted by on Jun 18, 2019

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Comment from Hotel Management

Jun 19, 2019 by Kathleen, Manager

We certainly appreciate the 5 of 5 rating! Thank you so very much and we hope to see you again soon!

4 out of 5

Posted by on May 19, 2019

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Comment from Hotel Management

May 20, 2019 by Kathleen, Manager

We appreciate the rating! Thank you for choosing us to stay with and we hope you'll be back with us should your travels find you our way again!

4 out of 5

Posted by on Apr 9, 2019

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Comment from Hotel Management

Apr 9, 2019 by Kathleen, Manager

Thank you for taking the time to rate our hotel! We certainly appreciate it and hope you'll be back with us again in the not too distant future!

5 out of 5

Visited friends in Austin. Second time

The staff is lovely. The front desk, omelette man and bartenders stand-out. 33 bucks a night to park seems excessive but our group of 6 had a great stay. Thank you.

Posted by , from PA on Jan 29, 2018

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5 out of 5

Coffee

Only regret is no coffee is available before 6am....

Posted by on Dec 22, 2017

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About the Embassy Suites by Hilton Austin Downtown South Congress

Location 300 S Congress Ave, Austin, TX 78704

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 2330 square feet (216 square meters) and includes conference space. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the business-friendly Embassy Suites by Hilton Austin Downtown South Congress. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Austin Downtown South Congress was completed in October 2016. Smoking is allowed in designated areas at this 3.5-star Austin hotel.

  • 1 building
  • 262 guestrooms or units
  • 9 levels
  • 2330 sq ft of conference space
  • 216 sq m of conference space
  • Built in 1985
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of living rooms
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Austin-Bergstrom Intl. Airport (AUS) (13.8 km / 8.6 mi)
  • Train station: Austin Station (2.3 km / 1.5 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Austin Downtown South Congress offers 262 accommodations with laptop-compatible safes and safes. Accommodations have separate living rooms and are furnished with queen sofa beds. Pillowtop beds feature premium bedding. Televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Austin hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • Living room
  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:30 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Embassy Suites by Hilton Austin Downtown South Congress has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • An off-leash area is available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 4
  • Debit cards
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per night (rates may vary)
  • Covered self parking fee: USD 33 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Austin-Downtown/Town Lake
  • Embassy Suites Hotel Austin-Downtown/Town Lake
  • Embassy Suites Austin-Downtown/Town Lake Hotel
  • Embassy Suites Austin-Downtown/Town Hotel
  • Embassy Suites Austin-Downtown/Town Hotel
  • Hotel Embassy Suites Austin-Downtown/Town Lake
  • Embassy Suites Austin-Downtown/Town Lake Hotel
  • Hotel Embassy Suites Austin-Downtown/Town Lake Austin
  • Austin Embassy Suites Austin-Downtown/Town Lake Hotel
  • Embassy Suites Austin Downtown/Town Lake
  • Embassy Suites Austin-Downtown/Town Lake Austin
  • Embassy Suites Austin Town
  • Embassy Suites Hilton Austin Downtown South Congress
  • Embassy Suites by Hilton Austin Downtown South Congress Hotel
  • Embassy Suites Hilton Austin Downtown South Congress Hotel
  • Embassy Suites by Hilton Austin Downtown South Congress Austin
  • Hotel Embassy Suites by Hilton Austin Downtown South Congress
  • Embassy Suites by Hilton Austin Downtown South Congress Austin
  • Embassy Suites Hilton Hotel
  • Embassy Suites Hilton
  • Embassy Suites Austin Downtown/Town Lake

You should know

  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.