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4.0 out of 5

"Lack of shampoo and soap " More

By a verified traveler on Mon 07 Nov 2022

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Hotel Description

3-star hotel in Wells Branch

Wells Branch stay

Your stay at this Wells Branch hotel places you within 3 miles (5 km) of Austin's Park and Austin Raceway Park. Also, The Market at Wells Branch Shopping Center is within 3 miles (5 km) and Dell Computer HQ is within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max
$107* Per night/room Apr 4 - Apr 5

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Queen Beds, Non Smoking, Kitchenette

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Non Smoking, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Best Western Plus Executive Residency Austin ratings based on 22 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Executive Residency Austin

Everyone (8) Couples (1) Family (13)
5 out of 5

Posted by on Jan 3, 2023

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Comment from Hotel Management

Mar 24, 2023 by Cindy

Thank you for completing the survey regarding your recent stay at our property. We always love hearing and seeing positive feedback!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

3 out of 5
Lack of shampoo and soap

Posted by on Nov 7, 2022

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3 out of 5

Posted by on Nov 6, 2022

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4 out of 5
Hotel itself was lovely. Room was great but neighbours a tad bit noisy as was the street level noise. Overall a very nice and clean place with very friendly staff.

Posted by on Mar 15, 2022

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Comment from Hotel Management

Mar 22, 2022 by Marcos

Thank you for your feedback.

1 out of 5
Arrived at 3pm for check in and all three rooms were not clean. House keeping hadn’t even made it to the rooms at all. Was told no idea how long it would take to get them clean. 4 hours later we get back to our room and still wasn’t clean and no clean towels. Staff was rude, elevator had empty liquor bottles. Outside had trash everywhere. Worst hotel experience ever. Have tons of photos to show. Made a formal complaint with the corporate hotel division.

Posted by on Sep 20, 2021

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Comment from Hotel Management

Sep 22, 2021 by General Manager

Dear Nicholas, We appreciate your constructive feedback. Please know this is not the norm. Our staff normally strives to ensure every guest has a comfortable stay and to be available to help in any way they can. We will discuss your report with the entire staff to make certain it does not occur again. Thank you for notifying us of your experience. We hope you will consider staying with us again so we can improve your perception of our hotel by providing the stay you expected and deserve.

5 out of 5
The surrounding area is interesting that hotel was near or surround mechanic shops. It look like it should not be there.

Posted by on Aug 29, 2021

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Comment from Hotel Management

Aug 31, 2021 by General Manager

Dear Karen, Thank you for choosing to stay with us. We trust your room was to your liking and that you had pleasant interactions with our friendly staff. Please come back and see us again in the future.

3 out of 5
Nice place to stay, clean and quiet But breakfast is very, very limited.

Posted by on Aug 23, 2021

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Comment from Hotel Management

Aug 23, 2021 by Landa Guzman

Thanks for staying with us. We appreciate your feedback!

4 out of 5
A lot of traffic noise with the proximity to the freeway. Made it difficult to sleep. Other than that a nice facility and clean.

Posted by on Jun 29, 2021

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Comment from Hotel Management

Jun 30, 2021 by General Manager

Thank you for taking the time to share your recent experience with us. It's wonderful to hear that you found our hotel to be clean and satisfactory for your stay. While our proximity to the freeway is helpful for travel, we apologize that the noise disrupted your sleep. In the future, please let our front desk staff know about any concerns and we will do our best to accommodate you in another room. If your travels ever bring you back to the Austin area, we welcome the opportunity to host you again!

3 out of 5
No water pressure for my morning shower. It was terrible! Water was Luke warm, at best.

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jun 21, 2021 by General Manager

Thank you for your recent stay with us. We are so sorry to hear you experienced issues with your shower, that certainly isn't up to our standards. We have alerted our maintenance team to ensure that it does not happen again. We would be honored to have another opportunity to provide you with the quality of stay you deserve.

5 out of 5

Posted by on Jun 17, 2021

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Comment from Hotel Management

Jun 28, 2021 by Brittany Smith

Thank you for your review!

About the Best Western Plus Executive Residency Austin

Location 2021 Cheddar Loop Rd, Austin, TX 78728

Property Features

Best Western Plus Executive Residency Austin offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. You'll find a 24-hour business center on site. There are 2 meeting rooms available. The business-friendly Best Western Plus Executive Residency Austin also features coffee/tea in a common area, laundry facilities, and dry cleaning/laundry services. Self parking is free. This 3-star Austin hotel is smoke free.

  • 86 guestrooms or units
  • To-go breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Plus Executive Residency Austin offers 86 accommodations with safes and coffee/tea makers. 43-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers. This Austin hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and microwaves can be requested.

  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Hydromassage showerhead
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Desk chair

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for USD 10.0 per day.

Pet Policy

  • Pets: USD 30 per pet, per day, plus a deposit of USD 125 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and SafeStay (AHLA - USA).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 125 per stay
  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Executive Residency Austin Hotel
  • Executive Resincy Austin
  • Best Western Plus Executive Residency Austin Hotel
  • Best Western Plus Executive Residency Austin Austin
  • Best Western Plus Executive Residency Austin Hotel Austin

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.