"Lack of shampoo and soap " More
Wells Branch stay
Your stay at this Wells Branch hotel places you within 3 miles (5 km) of Austin's Park and Austin Raceway Park. Also, The Market at Wells Branch Shopping Center is within 3 miles (5 km) and Dell Computer HQ is within 6 miles (10 km).
This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.
Mar 24, 2023 by Cindy
Thank you for completing the survey regarding your recent stay at our property. We always love hearing and seeing positive feedback!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Mar 22, 2022 by Marcos
Thank you for your feedback.
Sep 22, 2021 by General Manager
Dear Nicholas, We appreciate your constructive feedback. Please know this is not the norm. Our staff normally strives to ensure every guest has a comfortable stay and to be available to help in any way they can. We will discuss your report with the entire staff to make certain it does not occur again. Thank you for notifying us of your experience. We hope you will consider staying with us again so we can improve your perception of our hotel by providing the stay you expected and deserve.
Aug 31, 2021 by General Manager
Dear Karen, Thank you for choosing to stay with us. We trust your room was to your liking and that you had pleasant interactions with our friendly staff. Please come back and see us again in the future.
Aug 23, 2021 by Landa Guzman
Thanks for staying with us. We appreciate your feedback!
Jun 30, 2021 by General Manager
Thank you for taking the time to share your recent experience with us. It's wonderful to hear that you found our hotel to be clean and satisfactory for your stay. While our proximity to the freeway is helpful for travel, we apologize that the noise disrupted your sleep. In the future, please let our front desk staff know about any concerns and we will do our best to accommodate you in another room. If your travels ever bring you back to the Austin area, we welcome the opportunity to host you again!
Jun 21, 2021 by General Manager
Thank you for your recent stay with us. We are so sorry to hear you experienced issues with your shower, that certainly isn't up to our standards. We have alerted our maintenance team to ensure that it does not happen again. We would be honored to have another opportunity to provide you with the quality of stay you deserve.
Jun 28, 2021 by Brittany Smith
Thank you for your review!
Best Western Plus Executive Residency Austin offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. You'll find a 24-hour business center on site. There are 2 meeting rooms available. The business-friendly Best Western Plus Executive Residency Austin also features coffee/tea in a common area, laundry facilities, and dry cleaning/laundry services. Self parking is free. This 3-star Austin hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Free self parking
Best Western Plus Executive Residency Austin offers 86 accommodations with safes and coffee/tea makers. 43-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers. This Austin hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and microwaves can be requested.
Guests are served free on-the-go breakfast daily from 7:00 AM to 9:00 AM.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.
For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and SafeStay (AHLA - USA).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.