Skip to main content
Beginning of main content
4.1 out of 5

"Check-in was later than expected, but staff was very nice and room was very clean!! " More

By a verified traveler on Mon 18 Sep 2023

Enter dates to see availability

Hotel Description

4-star hotel near Lady Bird Lake

South Congress stay

With a stay at this South Congress hotel, you'll be within 2 miles (3 km) of Lady Bird Lake and 6 miles (10 km) of Governor's Mansion. Texas State Capitol and Zilker Park are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Exterior Entrance)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$153* Per night/room Oct 9 - Oct 10

Standard Room, 2 Double Beds, Refrigerator & Microwave, Courtyard View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Accessible, Refrigerator & Microwave (with Sofabed)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Aiden by Best Western @ Austin City Hotel ratings based on 27 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Aiden by Best Western @ Austin City Hotel

Everyone (12) Couples (3) Family (8)
3 out of 5
Check-in was later than expected, but staff was very nice and room was very clean!!

Posted by on Sep 18, 2023

Was this review helpful to you?
5 out of 5
Great location and many great features. Staff were wonderful.

Posted by on Aug 6, 2023

Was this review helpful to you?
Comment from Hotel Management

Aug 7, 2023 by Debbie

Thank you so much for staying, and for sharing your feedback. We truly appreciate you, and hope you are back soon.

3 out of 5

Posted by on Jul 3, 2023

Was this review helpful to you?
Comment from Hotel Management

Aug 1, 2023 by Debbie

Thanks so much for staying, and for your feedback. Hope you are back soon.

1 out of 5

Posted by on May 17, 2023

Was this review helpful to you?
Comment from Hotel Management

Jun 6, 2023 by Debbie

Thank you for being our guest. We apologize for any inconvenience you experience; I hope we could resolve the issue for you. Hope you will consider a stay with us in the future.

4 out of 5
Everything was very nice and the staff was extremely helpful. Pool are was exceptionally clean and inviting. Unique atmosphere and decor. The only I didn’t like was because I booked through Travelocity, I was assigned a handicapped room right next to the highway. I didn’t need a handicapped accessible bathroom, but I did need quiet for sleeping. That was not possible in room 154!

Posted by on May 2, 2023

Was this review helpful to you?
Comment from Hotel Management

May 3, 2023 by Debbie

Thanks so much for being our guest, and for your 4 out of 5 rating. We are happy you were happy; hope you are back soon.

5 out of 5
Nice room, nice people, convenient location.

Posted by on Mar 24, 2023

Was this review helpful to you?
Comment from Hotel Management

Mar 26, 2023 by Debbie

Thanks so much for being our guest, and for your 5 out of 5 rating. We appreciate you, and hope you are back soon.

5 out of 5

Posted by , from Houston on Mar 5, 2023

Was this review helpful to you?
Comment from Hotel Management

Mar 26, 2023 by Debbie

Thanks you so much for staying, and for your 5 out of 5 rating. We look forward to your next stay!

4 out of 5

Posted by on Dec 29, 2022

Was this review helpful to you?
3 out of 5

Posted by on Dec 18, 2022

Was this review helpful to you?
5 out of 5
Everything was clean and new. Breakfast was good too. I used the gym and it was good. I only wished I could have used the pool.

Posted by on Nov 26, 2022

Was this review helpful to you?
Comment from Hotel Management

Dec 10, 2022 by Debbie

Thanks so much for being our guest, and for sharing your feedback. Do come back and spend some time at the pool. We appreciate you!

About the Aiden by Best Western @ Austin City Hotel

Location 2200 S I H 35, Austin, TX 78704

Property Features

Aiden by Best Western @ Austin City Hotel offers its guests a children's pool, an outdoor pool, a spa tub, and a fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 7200 square feet (669 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Aiden by Best Western @ Austin City Hotel. Self parking is free. This 4-star Austin hotel is smoke free.

  • 158 guestrooms or units
  • 3 levels
  • 7200 sq ft of conference space
  • 669 sq m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Austin Station (6 km / 3.7 mi)
  • Parking: Free self parking

Room Amenities

Aiden by Best Western @ Austin City Hotel offers 158 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This Austin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 8:00 AM to 10:00 AM.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 30 per pet, per day
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Austin City Best Western
  • Austin City Hotel
  • Austin City Hotel Best Western
  • Austin City Hotel Best Western Plus
  • Best Western Austin City
  • Best Western Austin City Hotel
  • Best Western Austin City Plus
  • Best Western Plus Austin City
  • Best Western Plus Austin City Hotel
  • Best Western Plus City Hotel
  • Aiden By Best Austin City
  • Aiden by Best Western @ Austin City Hotel Hotel
  • Aiden by Best Western @ Austin City Hotel Austin
  • Aiden by Best Western @ Austin City Hotel Hotel Austin

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
url importing http://www.travelocity.com/Austin-Hotels-Aiden-by-Best-Western-@-Austin-City-Hotel.h430516-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Austin-Hotels-Aiden-by-Best-Western-@-Austin-City-Hotel.h430516-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Austin-Hotels-Aiden-by-Best-Western-@-Austin-City-Hotel.h430516-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.