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4.3 out of 5

"Front desk was friendly, the beds were comfortable, and the complimentary hot breakfast had several options. " More

By a verified traveler on Wed 20 Jul 2022

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Hotel Description

4-star hotel near Lady Bird Lake

South Congress stay

Your stay at this South Congress hotel places you within 3 miles (5 km) of Lady Bird Lake and University of Texas at Austin. Texas State Capitol and Governor's Mansion are also within 6 miles (10 km).

Free perks

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and free perks like buffet breakfast and free self parking.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$136* Per night/room Sep 6 - Sep 7

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Aiden by Best Western @ Austin City Hotel ratings based on 16 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Aiden by Best Western @ Austin City Hotel

Everyone (6) Couples (3) Family (4)
4 out of 5
Front desk was friendly, the beds were comfortable, and the complimentary hot breakfast had several options.

Posted by on Jul 20, 2022

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Comment from Hotel Management

Jul 21, 2022 by Debbie

Thanks so much for staying, and for your 4 out of 5 rating. We appreciate you, and hope you are back soon.

5 out of 5
Very clean. Front desk people were very helpful and friendly!

Posted by , from SAN ANTONIO on May 8, 2022

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Comment from Hotel Management

May 11, 2022 by Debbie

Thanks so much for staying and for your feedback. We appreciate you, and hope you are back soon.

4 out of 5
Staff was polite, hotel was clean

Posted by on Mar 7, 2022

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Comment from Hotel Management

Mar 8, 2022 by Debbie

Thanks so much for being our guest, and for your 4 out of 5 rating. We appreciate you, and hope you are back soon.

4 out of 5

Posted by , from NASHVILLE on Feb 21, 2022

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Comment from Hotel Management

Jun 12, 2022 by Debbie

Thanks so much for being our guest; we appreciate you and hope you are back soon.

5 out of 5

Posted by , from NASHVILLE on Feb 20, 2022

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Comment from Hotel Management

Jun 12, 2022 by Debbie

Thanks so much for your 5 out of 5 rating. We are happy you were happy. Hope you are back soon.

5 out of 5
Friendly, helpful staff at this clean, quiet property. Our room was near the peaceful pool. Everything was clean and in good working order. This is our 2nd stay and will be back again.

Posted by , from GRANBURY on Oct 4, 2021

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Comment from Hotel Management

Oct 12, 2021 by Debbie

Thanks so much for staying again; we appreciate your loyalty and are happy to hear we are a good fit for your needs. Looking forward to your next stay!

5 out of 5
Pleasant propery. Beautiful grounds and awesome rooms. The staff was nice and there's a pretty cool restaurant and bar attached to it. I loved the hotel more than i liked Austin. Austin was just ok. Will definitely stay here if i return

Posted by on Aug 22, 2021

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Comment from Hotel Management

Aug 23, 2021 by Debbie

Thanks so much for being our guest, and for your feedback. Happy we are a good fit, and that we will see you again, hopefully!

1 out of 5
During check in I was not informed that I was being charged a$50 hold until checkout so I thought I was being over charged. Then after setting in the room for a while my wife noticed gum stuck to the side of the head board. Then after everyone was settled in and almost sleep my son starts complaining about something biting him so we turned on the lights and found multiple insect bits on his arm that were swelling up. Had to request a refund and was told the I would not be charged at that time but they would do an investigation and I might get charged depending on the results of the investigation. Me and my family just cut the trip short and made the trip back to Mansfield tx at midnight.

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 26, 2021 by Debbie

Thank you for your feedback; we apologize for any inconvenience caused you. Our front office manager did speak with you today and verified we were not charging you at all and that the additional $50 was only a hold and not a charge. Please consider a stay in the future.

5 out of 5

Posted by on Jul 2, 2021

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Comment from Hotel Management

Jul 13, 2021 by Debbie

Thanks so much for being our guest, and for your 5 out of 5 rating. We appreciate you!

5 out of 5
Stayed there two nights, room was clean and staff were friendly! The breakfast was great - eggs, bacon, oatmeal, biscuits and gravy plus coffee! Reasonable priced and in a perfect location close to everything. I would definitely stay there again!

Posted by on Jun 17, 2021

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Comment from Hotel Management

Jun 26, 2021 by Debbie

Thanks so much for your 5 out of 5 rating, and for your feedback. We are so happy you will be back: hope it is soon!

About the Aiden by Best Western @ Austin City Hotel

Location 2200 S I H 35, Austin, TX 78704

Property Features

Aiden by Best Western @ Austin City Hotel offers its guests a children's pool, an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 7200 square feet (669 square meters) and includes a conference center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Aiden by Best Western @ Austin City Hotel. Self parking is free. This 4-star Austin hotel is smoke free.

  • 158 guestrooms or units
  • 3 levels
  • 7200 sq ft of conference space
  • 669 sq m of conference space
  • Buffet breakfast (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Austin Station (6 km / 3.7 mi)
  • Parking: Free self parking

Room Amenities

Aiden by Best Western @ Austin City Hotel offers 158 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Austin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Opal Divines Austin Grill - This restaurant specializes in American cuisine. Guests can enjoy drinks at the bar. Happy hour is offered.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30 per pet, per day
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Austin City Best Western
  • Austin City Hotel
  • Austin City Hotel Best Western
  • Austin City Hotel Best Western Plus
  • Best Western Austin City
  • Best Western Austin City Hotel
  • Best Western Austin City Plus
  • Best Western Plus Austin City
  • Best Western Plus Austin City Hotel
  • Best Western Plus City Hotel
  • Aiden By Best Austin City
  • Aiden by Best Western @ Austin City Hotel Hotel
  • Aiden by Best Western @ Austin City Hotel Austin
  • Aiden by Best Western @ Austin City Hotel Hotel Austin

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.