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4.0 out of 5

"Stayed there two nights, room was clean and staff were friendly! The breakfast was great - eggs, bacon, oatmeal, biscuits and gravy plus coffee! Reaso ... " More

By a verified traveler on Thu 17 Jun 2021

Hotel Description

4-star hotel near Lady Bird Lake

City center retreat

With a stay at this South Congress hotel, you'll be within 2 miles (3 km) of Lady Bird Lake and 6 miles (10 km) of Governor's Mansion. Texas State Capitol and Bob Bullock Texas State History Museum are also within 6 miles (10 km).

Free perks

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and free perks like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 158 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include premium bedding, coffee/tea makers, and free local calls.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Small Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$116* Per night/room Aug 29 - Aug 30

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Aiden by Best Western @ Austin City Hotel ratings based on 9 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Aiden by Best Western @ Austin City Hotel

Everyone (4) Couples (1) Family (1)
1 out of 5
During check in I was not informed that I was being charged a$50 hold until checkout so I thought I was being over charged. Then after setting in the room for a while my wife noticed gum stuck to the side of the head board. Then after everyone was settled in and almost sleep my son starts complaining about something biting him so we turned on the lights and found multiple insect bits on his arm that were swelling up. Had to request a refund and was told the I would not be charged at that time but they would do an investigation and I might get charged depending on the results of the investigation. Me and my family just cut the trip short and made the trip back to Mansfield tx at midnight.

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 26, 2021 by Debbie

Thank you for your feedback; we apologize for any inconvenience caused you. Our front office manager did speak with you today and verified we were not charging you at all and that the additional $50 was only a hold and not a charge. Please consider a stay in the future.

5 out of 5

Posted by on Jul 2, 2021

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Comment from Hotel Management

Jul 13, 2021 by Debbie

Thanks so much for being our guest, and for your 5 out of 5 rating. We appreciate you!

5 out of 5
Stayed there two nights, room was clean and staff were friendly! The breakfast was great - eggs, bacon, oatmeal, biscuits and gravy plus coffee! Reasonable priced and in a perfect location close to everything. I would definitely stay there again!

Posted by on Jun 17, 2021

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Comment from Hotel Management

Jun 26, 2021 by Debbie

Thanks so much for your 5 out of 5 rating, and for your feedback. We are so happy you will be back: hope it is soon!

3 out of 5
Na

Posted by on Jun 15, 2021

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Comment from Hotel Management

Jun 26, 2021 by Debbie

Thanks for being our guest. Hope you can stay again soon!

2 out of 5
The room was clean but it did not look at all like the pic on the website. We booked a suite and it was difficult to find and its more like a motel than a hotel. Check in was a long and drawn out experience that took a very long time.

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 15, 2021 by Debbie

Thank you for being our guest, and for your feedback. I apologize for any inconvenience you experienced during your stay, and appreciate your patience during check in. I hope you shared your concerns with staff while you were here.

5 out of 5
Location and amenities

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jun 14, 2021 by Debbie

Thanks so much for staying, and for your feedback. Glad we were a good fit for you: hurry back!

5 out of 5
Excellent front desk service. Issac was so friendly and informative.

Posted by on May 24, 2021

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Comment from Hotel Management

May 24, 2021 by Debbie

Thanks so much for being our guest, and for your feedback. We are always here for you; hurry back!

5 out of 5

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 15, 2021 by Debbie

Thanks so much for being our guest and for your 5 out of 5 rating. We appreciate you!

5 out of 5
Nice that there's nice hotels like this South of the river

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 31, 2020 by Debbie

Thanks so much for being our guest ad for your feedback. Hope we have become your "home" when you are in Austin!

About the Aiden by Best Western @ Austin City Hotel

Location 2200 S I H 35, Austin, TX 78704

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Aiden by Best Western @ Austin City Hotel offers its guests an outdoor pool, a children's pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 7200 square feet (669 square meters) and includes a conference center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Aiden by Best Western @ Austin City Hotel. Self parking is free. This 4-star Austin hotel is smoke free.

  • 158 guestrooms or units
  • 3 levels
  • 7200 sq ft of conference space
  • 669 sq m of conference space
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Austin-Bergstrom International Airport (AUS) (13.8 km / 8.6 mi)
  • Train station: Austin Station (5.9 km / 3.7 mi)
  • Parking: Free self parking

Room Amenities

Aiden by Best Western @ Austin City Hotel offers 158 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Austin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Opal Divines Austin Grill - This restaurant specializes in American cuisine. Guests can enjoy drinks at the bar. Happy hour is offered.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30 per pet, per day
  • Maximum 2 per room

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Austin City Best Western
  • Austin City Hotel
  • Austin City Hotel Best Western
  • Austin City Hotel Best Western Plus
  • Best Western Austin City
  • Best Western Austin City Hotel
  • Best Western Austin City Plus
  • Best Western Plus Austin City
  • Best Western Plus Austin City Hotel
  • Best Western Plus City Hotel
  • Aiden By Best Austin City
  • Aiden by Best Western @ Austin City Hotel Hotel
  • Aiden by Best Western @ Austin City Hotel Austin
  • Aiden by Best Western @ Austin City Hotel Hotel Austin

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.