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Four Points by Sheraton Auckland

4.5 star property
4.5-star luxury hotel near University of Auckland

Choose dates to view prices

Photo gallery for Four Points by Sheraton Auckland

Serves lunch and dinner
Suite, 1 King Bed | View from property
Terrace/patio
Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym

Explore the area

View in a map
396 Queen Street, Auckland, Auckland, 1010
  • Place, Queen Street Shopping District
    ‪1 min walk‬
  • Place, University of Auckland
    ‪3 min walk‬
  • Place, Sky Tower
    ‪8 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

8.8 out of 10
Excellent
(53 reviews)
  • 247 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

8.4 out of 10
Very good
(7 reviews)
  • 247 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Corner

9.4 out of 10
Exceptional
(17 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds

8.4 out of 10
Very good
(10 reviews)
  • 387 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Tower

View from room

Room, 1 King Bed, Tower

10.0 out of 10
Exceptional
(4 reviews)
  • 355 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View (Balcony)

Premium bedding, minibar, in-room safe, desk

Studio, 1 King Bed, City View (Balcony)

10.0 out of 10
Exceptional
(3 reviews)
  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 539 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Tower (View)

Suite, 2 Bedrooms, Tower (View) | Living area | 43-inch TV with digital channels, streaming services

Suite, 2 Bedrooms, Tower (View)

10.0 out of 10
Exceptional
(1 review)
  • 968 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Tower

10.0 out of 10
Exceptional
(3 reviews)
  • 247 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Auckland

City center stay.Within a 10-minute walk of this Auckland Central Business District hotel, you'll find University of Auckland and Sky Tower. Auckland Domain and Spark Arena are also within 2 miles (3 km).

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.0 miles
  • Auckland Town Hall - 2 min walk - 0.1 miles
  • University of Auckland - 3 min walk - 0.2 miles
  • Sky Tower - 8 min walk - 0.5 miles
  • SkyCity Casino - 8 min walk - 0.5 miles

Getting around

  • Gaunt Street Tram Stop - 4 min drive
  • Auckland Britomart Station - 15 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Q Theatre - ‬1 min walk
  • ‪Hà Nội Eatery - ‬2 min walk
  • ‪Tanuki Sushi & Sake Bar - ‬1 min walk
  • ‪Kangnam Station - ‬2 min walk
  • ‪Nando’s - ‬2 min walk

About this property

Four Points by Sheraton Auckland

4.5-star luxury hotel near University of Auckland
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 2 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2045 square feet (190 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the luxury Four Points by Sheraton Auckland. Parking is available for a fee.

This 4.5-star Auckland hotel is smoke free.

  • 1 building
  • 255 guestrooms or units
  • 20 levels
  • 2045 sq ft of conference space
  • 190 sq m of conference space
  • Built in 1987
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Four Points by Sheraton Auckland offers 255 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with premium digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • Restaurant
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Property amenities

Family friendly

  • In-room crib
  • Mini-fridge
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered valet parking on site (NZD 60 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 43-inch TV with premium digital channels
  • Streaming services

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.75 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 39 per person
  • Covered valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.75 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Four Points Sheraton Auckland Hotel
Four Points Sheraton Auckland
Four Points By Sheraton Auckland New Zealand
Four Points by Sheraton Auckland Hotel
Four Points by Sheraton Auckland Auckland
Four Points by Sheraton Auckland Hotel Auckland

Frequently asked questions

How close is Four Points by Sheraton Auckland to the airport?

Four Points by Sheraton Auckland is 16.6 mi (26-min drive) away from the Auckland Intl. Airport (AKL) airport, the closest popular airport to the property.

How much does it cost to stay at Four Points by Sheraton Auckland?

As of Dec 12, 2025, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Auckland on Dec 19, 2025 start from $110.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Four Points by Sheraton Auckland have an airport shuttle?

Airport shuttle services are not available at Four Points by Sheraton Auckland.

How close is Four Points by Sheraton Auckland to the beach?

This hotel is 6.4 mi (16-min drive) from Takapuna Beach and 7.5 mi (18-min drive) from Milford Beach. Don't forget your sunscreen!

Does Four Points by Sheraton Auckland offer free breakfast?

Free breakfast isn’t provided at Four Points by Sheraton Auckland, but buffet breakfast is offered for a fee of NZD 39 per person. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Four Points by Sheraton Auckland?

No, there is no casino at this hotel, but SkyCity Casino (10-min walk) is nearby.

What time is check-in at Four Points by Sheraton Auckland?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Four Points by Sheraton Auckland?

Free parking is not available at this hotel. Valet parking is available for NZD 60 per night.

Does Four Points by Sheraton Auckland have a pool?

Four Points by Sheraton Auckland does not have a pool.

Does Four Points by Sheraton Auckland have a restaurant?

Four Points by Sheraton Auckland is home to Queen's Head Bar & Eatery, which features local and international cuisine and light fare.

Does Four Points by Sheraton Auckland have a spa?

There are no spa services available at this hotel.

How close is Four Points by Sheraton Auckland to downtown Auckland?

Four Points by Sheraton Auckland is 0.3 mi away from Auckland.

Four Points by Sheraton Auckland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 468 out of 784 reviews
Rating 8 - Good. 224 out of 784 reviews
Rating 6 - Okay. 59 out of 784 reviews
Rating 4 - Poor. 21 out of 784 reviews
Rating 2 - Terrible. 12 out of 784 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accomodation
Stayed 1 night in Aug 2025

10/10 Excellent

Agnieszka

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Kala, Tacoma

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a regular room, 3 adults with two queen beds. The room was large. I had asked for a shower chair and informed during booking that I will bring suction grab bars. After 3 days, the shower chair did not materialize. I was told the hotel could not get one. We moved to the smaller accessible room ( one leg amputee ). The housekeeping staff did not place sufficient towels either they forgot towels or milk, or coffee or something. The stuff to make coffee or tea were old. We stayed for a week. Front desk staff were excellent. Overall excellent place.
Stayed 6 nights in Aug 2025

10/10 Excellent

reuben

Stayed 2 nights in Aug 2025

6/10 Okay

Antony

Stayed 1 night in Aug 2025

10/10 Excellent

Mohit

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Aug 2025

6/10 Okay

Amit

Stayed 2 nights in Aug 2025

10/10 Excellent

Buddhika

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a comfortable stay. Cleanliness is good. There's a rooftop bar with a good view of the city. Only thing I didn't enjoy was having to pay for parking in addition to the hotel fee.
Stayed 5 nights in Jul 2025

8/10 Good

Caitlin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Lynn

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Catarina

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Modern hotel close to the Sky Tower and Auckland University of Technology. Good breakfast.
Stayed 2 nights in Jul 2025

8/10 Good

Stephanie

Liked: Cleanliness, amenities
Stayed 4 nights in Jul 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Reeta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe to walk around town.
Stayed 4 nights in Apr 2025

10/10 Excellent

Niki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great location perfect for the show we were going to
Stayed 1 night in May 2025

8/10 Good

Lindsay

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room very nice but quite small. Television didn’t work well, and only local TV channel available
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Emmanuel B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok for a high end hotel

Nice hotel in the heart of the city. Very convenient location. Only issue was that for the price and the luxury expected, there was no bath tub. Bed was very comfortable but kept on sliding from the wall. No bathrobes and no swimming pool nor sauna. Gym was basic.
Stayed 2 nights in May 2025

10/10 Excellent

Lyn and John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super one night stay

A comfortable on night stay. Greta bed and quite room on 15th level with harbour view which was unexpected. We took the offer of joining the Marriott club this time as we have stayed here a few time. We were immediately given a discount on drinks at the bar. We had a car to park and opted for valet as we didn’t want to fuss with the self park option. The parking package included a breakfast buffet for 2 - this was great value and the breakfast was excellent. Very nice omelet to order, pastries and the usual buffet fare. Great front desk service too
Stayed 1 night in May 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid chain hotel in good downtown location

Solid hotel. Good location for downtown and tbe university. Breakfast expensive but was good. Room spacious. Staff friendly and professional.
Stayed 3 nights in Jan 2025

8/10 Good

Alistair

Stayed 1 night in Mar 2025

6/10 Okay

Kaylene

Disliked: Cleanliness, staff & service, amenities
Dirty sheets! Had to wait for ages to get them changed which is annoying when you’re ready for bed. Ironing board - no iron. Another hour wait. No decent coffee in room or pod machine - I’ve paid much less for accommodation and received better. Definitely not Sheraton standard.
Stayed 2 nights in Apr 2025