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"Elevator was not working.we got room on 3rd floor.we requested the room on first floor but they say not available. If you stay for less than 1 week th ... " More

By a verified traveler on Mon 28 Oct 2019

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Hotel Description

Hotel near Avalon in Alpharetta

In Alpharetta

You'll be within half a mile (1 km) of Northside/Alpharetta Medical Campus and 2 miles (3 km) of Avalon with a stay here. Also, North Point Mall is within 3 miles (5 km) and Ameris Bank Amphitheatre is within 6 miles (10 km).

Free perks

This hotel features a gym and a seasonal outdoor pool. Business travelers can take advantage of the free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, kitchens

The 90 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as LCD TVs with cable channels. Other amenities include free WiFi, MP3 docks, and sitting areas. Housekeeping is available on request.

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$76* Per night/room Oct 31 - Nov 1

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Extended Stay America Suites Atlanta Alpharetta Northpoint W ratings based on 17 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Atlanta Alpharetta Northpoint W

Everyone (4) Couples (2) Family (2)
1 out of 5
Room not clean (window open, wasps in the room, previous guest towel on the back of the door, lots of hair in tub, sink and sink fixtures dirty, trash under the bed, dirty dishtowel in the kitchen drawer), couldn't get sheets for the pullout couch until 11:45pm (even though we stated that we had 3 guests when we booked the room and asked for the sheets as soon as we checked in around 5pm), pool was closed (no reason given by the front desk staff), and NO breakfast provided on the weekends (the website says breakfast provided - does NOT say that it's only provided on the week days), side entrance locked doors always propped open with rocks no matter what time of day we came in.

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 14, 2021 by Hotel Management

Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we regret any disappointment you experienced concerning breakfast not being available during your stay. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We are sorry for the inconvenience during these times. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

2 out of 5
Our room smelled like marijuana and was dirty. Told the stay they didn’t seem to care. Said they would spray something but it was coming thought the ac unit

Posted by on Nov 25, 2019

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Comment from Hotel Management

Nov 26, 2019 by Hotel Management 

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

3 out of 5
Elevator was not working.we got room on 3rd floor.we requested the room on first floor but they say not available. If you stay for less than 1 week then they donot come for making bed or clean room or give new towel. In breakfast also only muffins and breakfast bar not any fruit or any other thing. Anyway I am not going to prefer this motel next time or I am not going to suggest someone.

Posted by on Oct 28, 2019

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Comment from Hotel Management

Oct 29, 2019 by Hotel Management 

Thank you for staying with us and sharing your experience. Please accept our apology for the elevator not working properly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. Please accept our sincere apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely, Hotel Management

5 out of 5
Everything was great...easy access to all shopping! Rooms were pleasant and comfortable! Staff friendly and environment was safe! My job is not far from hotel! Price excellent for what's provided!

Posted by on Sep 10, 2019

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Comment from Hotel Management

Sep 11, 2019 by Hotel Management

Thank you for being our guest at Extended Stay America. We are glad you loved our comfortable suites and friendly staff. We are also delighted to know our convenient location close to shops and your job place was perfect for your needs. It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management

5 out of 5
The staff were friendly and helpful. Room was clean and spacious.

Posted by on Apr 3, 2019

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Comment from Hotel Management

Apr 6, 2019 by Hotel Management

Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It's so nice to read you found your suite comfortable and you were pleased with the exceptional service from our staff. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

5 out of 5
Room was clean and grounds are quiet and well maintained

Posted by , from Alpharetta, GA on Nov 24, 2018

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Comment from Hotel Management

Nov 25, 2018 by Hotel Management

Thank you for reviewing your stay at Extended Stay America. We are delighted to know you were impressed with your well-appointed room and had a great stay. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

1 out of 5

Didn’t like it

No ice maker,on breakfast once they ran out they would not bring anymore out.its much more but I’m going to type it all I just won’t be taking my family back there

Posted by on May 28, 2018

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Comment from Hotel Management

Jun 4, 2018 by Hotel Management

Harris, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management

4 out of 5

Not a bad place to stay

I stayed there for 3 nights. The woman at the counter is pleasant. The room was nice. My only grievance was the neglect from room service. I recommend this hotel. I'd stay there again.

Posted by , from Boston, MA on Jul 27, 2016

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5 out of 5

Very helpfull staff!

Pros: Close restaurants, Free Internet, Quiet, free coffee!, full kitchen
Everything was great! We enjoyed our stay! The staff was great!

Posted by , from Stockbridge, GA, USA on Dec 14, 2011

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5 out of 5

This was the third time I have stayed at this location and I will continue using this property as the need occures.

Pros: Close restaurants, Free Internet
Very nice hotel with wonderful service. Great location and easy to travel into and out of. One of the best extended stay locations I have used. Great experience.

Posted by , from Atlanta on Oct 5, 2011

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About the Extended Stay America Suites Atlanta Alpharetta Northpoint W

Location 3329 Old Milton Pkwy, Alpharetta, GA 30005

Property Features

Extended Stay America Suites Atlanta Alpharetta Northpoint W offers its guests a fitness center and a seasonal outdoor pool. WiFi is free in public spaces. Free breakfast is available daily. The business-friendly Extended Stay America Suites Atlanta Alpharetta Northpoint W also features coffee/tea in a common area, laundry facilities, and a front desk safe. Free self parking is available. This Alpharetta hotel is smoke free.

  • 1 building
  • 90 guestrooms or units
  • 3 levels
  • Built in 2004
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Parking: Free self parking and extended parking

Room Amenities

Extended Stay America Suites Atlanta Alpharetta Northpoint W offers 90 accommodations with MP3 docking stations and coffee/tea makers. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • In-room kitchen
  • Sitting area
  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Atlanta Alpharetta-Northpoint-West
  • Extended Stay America Hotel Alpharetta-Northpoint-West Atlanta
  • Extended Stay America Atlanta Alpharetta Northpoint West
  • Extended Stay America Atlanta Alpharetta-Northpoint-West Hotel
  • Extended Stay America Atlanta Alpharetta-Northpoint-West
  • Extended Stay America Atlanta Alpharetta Northpoint West
  • Extended Stay America Hotel
  • Extended Stay America

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.