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"Excellent hotel. Close to everything. Food great. Staff excellent. Room clean and comfortable. " More

By a verified traveler on Fri 22 Apr 2016

Hotel Description

Hotel near Asheville Outlets in Asheville

In Asheville

You'll be within 3 miles (5 km) of Center for Spiritual Living and 6 miles (10 km) of Asheville Outlets with a stay here. Asheville Treetops Adventure Park and Aston Park are also within 6 miles (10 km).

Business services

This hotel features an outdoor pool, an indoor pool, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking.

Free WiFi, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 159 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include free local calls, hair dryers, and safes.

Ramada by Wyndham Asheville / Biltmore West ratings based on 30 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Ramada by Wyndham Asheville / Biltmore West

Everyone (9)
3 out of 5
Pool was closed due to disrepair and dirty conditions. One elevator didn’t work.

Posted by on Jun 25, 2018

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1 out of 5

Old hotel.

Bad experience. Room not ready on time. Staff superficially nice. Not helpful.

Posted by , from S on Sep 12, 2017

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2 out of 5

no tv or wifi

Pros: large room
Cons: a staff that would at least go to the room and check on things that weren't working
Location: ok
no tv or wifi. staff would not even come to the room to check. next day i looked and the cords had fallen out of the wall. never did get wifi. staff was no help at all. promised a 10% discount. lets see if that happens.

Posted by , from tx on Aug 9, 2017

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2 out of 5

Misleading

Pros: Location for sporting events
Cons: Pool temperature , remove the roaches, no one should have to see a roach EVER in their room or smell bug spray. Make pool towels available
Location: Asheville is beautiful. There is great Mexican restaurant across the street.
The website noted roll a ways and breakfast included. No roll a ways and no breakfast included; only an IHOP attached to hotel which staff promised a discount but they did not offer this discount when I went in the morning. The room we were given was old and bathroom very small. Room smelled of bug spray. We saw roaches under the bed and requested to be moved. Staff was accommodating and moved us but the room we were moved to really smelled of bug spray like it was just treated before we moved into the room. The room carpet was old and bathroom tub old and dirty looking. The pool was super warm inside and the hot tub was scalding with no temperature control accessible. The pool towels were not available. I had to call staff on both days to ask for towels . They brought the bath towels to the pool for us. but only the 4 we requested; none for the other guests. The mini golf was ok but the clubs were not in good conditional so kids were disappointed. On Saturday night we returned home in the evening at 9PM to hear a raging booming hip hop music blaring from conference room. We asked and the staff told us it was a sweet 16 party. The sound proofing of the room did not contain the noise at all. The staff was pleasant enough but they were helpless to really solve the issues of a older, decaying hotel with these issues. They really need to close and remodel to make the rooms more modern and spacious as the "suite" was not very big, and just was an addition of a sofa bed.

Posted by on Aug 22, 2016

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5 out of 5

Family wedding

Excellent hotel. Close to everything. Food great. Staff excellent. Room clean and comfortable.

Posted by on Apr 22, 2016

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2 out of 5

Not good for the price paid

Pros: Location of hotel was good.
Cons: Customer service needs to be improved.
I stayed in this hotel for one night and I did not have a great experience. First of all, when you enter the hotel/room you will feel it's not worth the price you have paid for. Then we asked the front desk about nearest attractions and the guy was like I don't know. Then later in the evening, we asked about wifi as it was not working. And the guys over the phone said he will reset the router which never happened. Then when we were trying to find plug for phone charging near bedside and we didn't find any. I plugged one of the phone in the restroom and the other near office desk. Overall it was an ok stay.

Posted by , from Durham on Apr 10, 2016

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1 out of 5

Terrible location

The entire hotel needs to be torn down and rebuilt with a more modern appeal. Carpet needs cleaning, curtians changed, new chairs, bedskirt need to be washed. The place is a dump. I payed for two nights,could only stay one. It didn't have a place to even have a continental breakfast.

Posted by , from north Carolina on Dec 30, 2015

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Comment from Hotel Management

Jan 3, 2016 by Barry

Thank you for your comment. Ownership is planning a renovation. Thank you for choosing Ramada.

2 out of 5

Past due for Restoration

Pros: Very nice indoor/outdoor pool with hot tub and recreation area. Close to I-40 with easy access to Biltmore Estate
Cons: Update room furnishings, i.e. toilet seat, towel bars, lamps, TV
Location: Biltmore Estate 5 mi. West Asheville Farmer's Market Blue Ridge Parkway Cradle of Forrestry
This hotel's hey day was in the 80's. It has a great atrium area which includes a great pool, hot tub, game room/video arcade, putting green, pool table. The pool and hot tub were great. The rooms and overall condition of the hotel were not so great. The room was very clean but the fixtures were very tired and worn out. The AC unit was extremely loud and labored to keep the room temp below 78. The bed was firm and slept reasonably well but it was difficult to sleep to the roar of the AC which ran continuously. At the rate we got for Travelocity secret hotel it was not a bad value but we had to get an extra night because we arrived a day early and the rate of $89 per night this was not a good deal. They offer a 10% discount at the adjoining IHOP but no complimentary bkfst. They do a good job to keep the place clean but it still seems a bit creepy because it is very dated and in need of refurbishing..

Posted by , from Somerset, KY on Aug 10, 2015

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Comment from Hotel Management

Aug 13, 2015 by Barry

Thank you for your comments. Yes., we are due for a renovation and plans are in place. Thank you for choosing Ramada.

3 out of 5
The hotel needs to be up dated. The price for the area was good and the rooms were very clean. The location was also convenient. I'm usually not one to eat at an IHOP but the one attached to the hotel was really good with excellent service!!!

Posted by on Jul 28, 2015

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Comment from Hotel Management

Jul 31, 2015 by Barry

Thank you for your comments. We try hard to please our guests. I am glad that we succeeded with you. Thank you for choosing Ramada.

4 out of 5

The motel was very clean! Convenient to restaurant

Was very satisfied with the motel. The price was very reasonable! Was very convenient as far as choices to eat.

Posted by , from Crab Orchard, WV on Oct 23, 2013

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Comment from Hotel Management

Jan 10, 2016 by Barry

TKU

About the Ramada by Wyndham Asheville / Biltmore West

Location 275 Smokey Park Hwy, Asheville, NC 28806

Property Features

Ramada by Wyndham Asheville / Biltmore West offers its guests an indoor pool, an outdoor pool, and a fitness center. There's a restaurant on site. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 13509 square feet (1255 square meters) and includes conference space. The business-friendly Ramada by Wyndham Asheville / Biltmore West also features an arcade/game room, coffee/tea in a common area, and a fireplace in the lobby. Self parking is free.

  • 159 guestrooms or units
  • 2 levels
  • 13509 sq ft of conference space
  • 1255 sq m of conference space
  • Dining venue
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Game room or arcade
  • Pool or billiards table
  • Fireplace in lobby
  • Television in lobby

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Asheville, NC (AVL-Asheville Regional) (18.7 km / 11.6 mi)
  • Parking: Free self parking

Room Amenities

Ramada by Wyndham Asheville / Biltmore West offers 159 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

IHOP - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25.00 per pet, per stay, plus a deposit of USD 15.00 per day
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 15.00 per day
  • Pet fee: USD 25.00 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ramada Asheville Biltmore West
  • Ramada Biltmore
  • Ramada Biltmore Hotel
  • Ramada Biltmore Hotel Asheville West
  • Ramada Asheville Biltmore West Hotel
  • Ramada Biltmore West Hotel
  • Ramada Biltmore West
  • Ramada Wyndham Asheville Biltmore West Hotel
  • Ramada Wyndham Biltmore West Hotel
  • Ramada Wyndham Asheville Biltmore West
  • Ramada Wyndham Biltmore West
  • Ramada Asheville / Biltmore West
  • Ramada Biltmore West Hotel Asheville
  • Ramada Hotel Biltmore West
  • Ramada by Wyndham Asheville / Biltmore West Hotel
  • Ramada by Wyndham Asheville / Biltmore West Asheville
  • Ramada by Wyndham Asheville / Biltmore West Hotel Asheville

You should know

  • Pool access available from 9 AM to 10 PM.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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