2/10 Terrible
ONA, Va Beach
Business traveler
Dec 24, 2025
Disliked: Amenities, property conditions & facilities
Staff. Called the front desk to inquire about the van times when I landed. Was told driver was at the airport. I stated that was fine but I’d miss him. I was still deplaning. I asked next van time. She states an hour from now. Called back. A male states 24 minutes. When I ask about the difference, they just put me on hold…contacted driver and he stated he was still at the airport. No sense of what is going on. The driver spoke to me like I child, saying I was supposed to be out here. No one apologized. Upon checkin, the two women completely ignored me while standing at the front desk talking to each other and offered no apology for the confusion. A family checked in, and then the male I spoke with on the phone checked me in. Will never stay again. Even shuttle driver kept running his mouth to the point, I told him I needed to make a call. He kept trying to get me to say everything was fine. When I started to explain, he kept fast-talking. With that, there’s no point in trying to explain or get accountability. There was no point.
ONA
Stayed 1 night in Dec 2025