8/10 Good
Joanna
Traveled with family
Jul 21, 2025
Conrad Marina Bay is about a four out of five. Reason they missed that one star is because on check in they gave me a room behind the elevator. It was a nice room with great view BUT the noise from the elevator was not bearable. I called the front desk and they gave me two options - 1. theyll send up earbuds, are you kidding me, Im a paying guest and I have to be the one to adjust, 2. for me to go to the business center and do my work! So, I asked for the manager, the assistant responded and said - I have a room but it has two twin beds or I can give you a downgraded room! I was left with no choice but to take the downgraded room with the full price I paid since I have a virtual meeting in thirty minutes!! Where did they study customer service!
The concierge and housekeeping were good
The location is excellent.
The actual room is showing age - there was an ageing couch on the window, there was only one electrical outlet, the shower had moldy caulking, the toilet is old. The tile and carpeting is showing years of use.
The toiletries were nice - Byredo, but seemed watered down.
Joanna
Stayed 3 nights in Jul 2025

































