6/10 Okay
Karunasree Veerareddy
Dec 4, 2025
Liked: Cleanliness, amenities, property conditions & facilities
The room was in good condition, but it was located separately from the main hotel. There was no microwave oven, and housekeeping service was not provided daily.
At check-in, the receptionist took my credit card, added it to their system, and provided me with a parking pass and a barcode card for car access. I was clearly informed that there were no parking charges. During checkout, I asked again if there were any pending charges, and the receptionist confirmed that everything was clear and that I could simply drop the cards, which I did. The gate was also opened for me when I was leaving.
However, shortly after, I received a call from the hotel stating that I had outstanding parking charges and asking for my card details. I explained the information given to me at check-in and check-out, but the staff member wasn’t willing to listen. I then asked to speak to the manager. Instead of understanding the situation, he insisted on charging my card and asked again for my card details. Since I didn’t know who he was, I did not feel safe sharing that information. He then became rude and even threatened to file a police complaint with the Anaheim Police Department.
Concerned, I called the hotel directly to verify the situation. They informed me that the charges had been waived and there was nothing due.
Is this the right way for a hotel to request card details? This experience felt unprofessional and concerning.”
Karunasree Veerareddy
Stayed 2 nights in Nov 2025