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Chez Elena Guesthouse

2.5 star property
Family-friendly stay with children's club in Quito

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Photo gallery for Chez Elena Guesthouse

Facials, manicures and pedicures, massages
Exterior
City Studio Suite, 1 Queen Bed | Premium bedding, down comforters, in-room safe, laptop workspace
Breakfast, lunch and dinner served
City Studio Suite, 1 Queen Bed | Bathroom | Shower, hair dryer, towels, soap
Reviews
8.0

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Hot TubHot TubHot Tub
  • Pet friendlyPet friendlyPet friendly
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Explore the area

Map
Calle Gonzalo Escudero S1-412, Urbanización Las Orquídeas, Quito, Pichincha
  • Popular LocationBasilica of the National Vow7 min drive
  • Popular LocationGeneral Rumiñahui Coliseum7 min drive
  • Popular LocationLa Mariscal Craft Market9 min drive
  • AirportQuito (UIO-Mariscal Sucre Intl.)61 min drive

Room options

View all photos for City Studio Suite, 1 Queen Bed

City Studio Suite, 1 Queen Bed | Premium bedding, down comforters, in-room safe, laptop workspace

City Studio Suite, 1 Queen Bed

  • 249 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room | Premium bedding, down comforters, in-room safe, laptop workspace

Single Room

  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for City Triple Room, 1 Bedroom, Ensuite

City Triple Room, 1 Bedroom, Ensuite | Premium bedding, down comforters, in-room safe, laptop workspace

City Triple Room, 1 Bedroom, Ensuite

  • 193 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Triple Room Standard

Premium bedding, down comforters, in-room safe, laptop workspace

Triple Room Standard

  • Sleeps 4
  • 3 Twin Bed(s) OR 1 Full Bed(s) and 1 Twin Bed(s)

View all photos for Triple Suite

Premium bedding, down comforters, in-room safe, laptop workspace

Triple Suite

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s) OR 3 Twin Bed(s)

View all photos for Double Room Standard

Premium bedding, down comforters, in-room safe, laptop workspace

Double Room Standard

  • Sleeps 3
  • 1 Full Bed(s)

View all photos for Double Room Standard

Premium bedding, down comforters, in-room safe, laptop workspace

Double Room Standard

  • Sleeps 3
  • 2 Twin Bed(s)

View all photos for Single Room Standard

Premium bedding, down comforters, in-room safe, laptop workspace

Single Room Standard

  • Sleeps 2
  • 1 Twin Bed(s)

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About the neighborhood

Quito

Hacienda Monjas stay.Your stay at this Hacienda Monjas guesthouse places you within 2 miles (3 km) of Concentración Deportiva de Pichincha and General Rumiñahui Coliseum. University Andina Simón Bolívar and National Polytechnic School are also within 2 miles (3 km).
View more Guest Houses in QuitoOpens in a new window

What's nearby

  • Basilica of the National Vow - 7 min drive
  • General Rumiñahui Coliseum - 7 min drive
  • Independence Square - 8 min drive
  • La Mariscal Craft Market - 9 min drive
  • Foch Square - 9 min drive

Getting around

  • La Magdalena Station - 7 min drive
  • Iñaquito Station - 25 min drive
  • Mariscal Sucre Intl. Airport (UIO) - 62 min drive

Restaurants

  • ‪Pikoriko - ‬19 min walk
  • ‪Las Famosas Tripas De Doña Fabiolita - ‬7 min drive
  • ‪Cevicheria El Ostion - ‬7 min drive
  • ‪Café Mosaico - ‬7 min drive
  • ‪Vista hermosa 2 - ‬6 min drive

About this property

Chez Elena Guesthouse

Family-friendly stay with children's club in Quito
Chez Elena Guesthouse offers its guests a spa tub and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business center and a meeting room are available. A rooftop terrace, a library, and barbecue grills are also featured at the family-friendly Chez Elena Guesthouse. An area shuttle within 5 km and an airport shuttle (available 24 hours) are available for a fee. Free self parking and valet parking are available.

This Quito guesthouse is smoke free.

  • 1 building
  • 16 guestrooms or units
  • 6 levels
  • Built in 2011
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Library
  • BBQ grill(s)
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Chez Elena Guesthouse offers 16 accommodations, which are accessible via exterior corridors and feature washers/dryers and safes. Beds feature down comforters and premium bedding. Premium cable television is provided.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. In-room massages, irons/ironing boards, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, French, Spanish

Property amenities

Family friendly

  • Arcade/game room
  • Children's books
  • Children's club (surcharge)
  • Children's toys
  • In-room babysitting (surcharge)
  • In-room washer/dryer
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee: USD 3.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Children's club
  • Gym
  • Library
  • Playground
  • Shopping
  • Spa tub
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • TV with premium cable channels

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Soap
  • Towels

Food and drink

  • Cookware, dishware, and utensils
  • Limited room service
  • Stovetop

More

  • Access via exterior corridors
  • Dryer
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at noon
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 5 per pet, per night (maximum USD 60 per stay), plus a deposit of USD 5 per night
  • Only dogs and cats are allowed
  • Maximum 2 pets

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: approximately USD 3.50 per person
  • Airport shuttle fee: USD 39 per room (one way)
  • Pet deposit: USD 5 per night
  • Pet fee: USD 5 per pet, per night (maximum USD 60 per stay)
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard.

We should mention

  • Reservations are needed for massage services. For reservations, contact the guesthouse before arrival using the contact information on the booking confirmation.
  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Alcohol isn't allowed at Chez Elena Guesthouse.

Property is also known as

Chez Elena Guesthouse
Chez Elena Guesthouse House
Chez Elena Guesthouse House Quito
Chez Elena Guesthouse Quito
Elena Guesthouse
Chez Elena Quito
Chez Elena Guesthouse Quito
Chez Elena Guesthouse Guesthouse
Chez Elena Guesthouse Guesthouse Quito

Frequently asked questions

How close is Chez Elena Guesthouse to the airport?

Chez Elena Guesthouse is 24.6 mi (62-min drive) away from the Mariscal Sucre Intl. Airport (UIO) airport, the closest popular airport to the property.

Does Chez Elena Guesthouse have an airport shuttle?

Chez Elena Guesthouse offers an airport shuttle 24 hours a day, for a charge of USD 39 per room, one way.

Does Chez Elena Guesthouse offer free breakfast?

Free breakfast isn’t provided at Chez Elena Guesthouse, but breakfast is offered for a fee of USD 3.50 per person.

Is there a casino at Chez Elena Guesthouse?

No, there is no casino at this guesthouse.

What time is check-in at Chez Elena Guesthouse?

Check-in begins at noon.

Is there free parking at Chez Elena Guesthouse?

This guesthouse offers free self parking and valet parking.

Does Chez Elena Guesthouse have a pool?

Chez Elena Guesthouse does not have a pool.

Does Chez Elena Guesthouse have a restaurant?

Yes, there is a restaurant on site.

Does Chez Elena Guesthouse have a spa?

This guesthouse doesn't have a spa, but it does offer facials, massages, and mani/pedis.

How close is Chez Elena Guesthouse to downtown Quito?

Chez Elena Guesthouse is 1.5 mi away from Quito.

Chez Elena Guesthouse Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 11 out of 22 reviews" "
Rating 8 - Good. 5 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Pablo , Guayaquil, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
The hotel was nice. I went with my family (my wife and little daughter) and we enjoy it. The staff is actually a family and they were very kind and friendly. The food was good, basically homemade. The room was clean, no so big but was enough for us. For the price the accommodation was very good.
Stayed 4 nights in May 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family staff. NOISY neighborhood.
Comfortable accommodations with a roof top patio. Breakfast and simple dinner available with advance request. Easy bus access to town. Hard for taxi drivers to find it but map with address is available.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Bare bones
Chez Elena is a bit out of the way with not much within walking distance. We showed up around 7pm and were not given the room we booked. They either don't have access to or don't check their reservations. However, Elena was very nice and cleaned another room for us right away. The rooms are very, very basic. The curtains did not block light, and I'm sure people could see right into the rooms at night. Hot water was also iffy. I had a hot shower but my husband did not. While removed from Old Town, the neighborhood is still very loud at night and we did not sleep at all. WiFi is also spotty. The positives are that Elena is extremely nice and accommodating. She made a delicious and generous breakfast, and she even shared with us tortillas made with homemade masa flour her previous guests had gifted to her. She also hunted at length for tape for us to fix a rip in our bag.

4/10 Poor

Joy, USA

Disliked: Staff & service, property conditions & facilities
Go to a better hotel.
Guesthouse is a correct statement. You are in someone else's home and the owner who is a bit of a moody character lets you know it. Didn't get a warm, fuzzy feeling in this place. Not very accessible to historic area and not worth the money you save by staying here.

10/10 Excellent

Keith, Middlesbrough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean
Not a central location. Owners willing to help with travel arrangements. Very spacious clean accommodation.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

agingerabroad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastically run guesthouse; great family
Loved the place and would happily go back again. I recommend checking out some of the day trips they have to offer - you basically get your own personal tour guide :-).

10/10 Excellent

Poppi, Revelstoke, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The family are very kind and helpful and even picked me up at the airport when I arrived very late at night. They are also creative and there is a cool, arty feel to the place. Enjoyed my stay very much!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like visiting your grandmother.
Convenient family-type atmosphere. Closer to the airport than most. Several steps down from the street and several steps up to our room. Not for handicapped travellers.

10/10 Excellent

Chris, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality, difficult location
I made a quick stay at Chez Elena before heading to the airport the following morning. The proprietors were fantastic hosts. They were friendly, cooked a great dinner, and helped us out with our travel needs (convenient airport shuttle service, for example). It was a pretty small operation and was much more like a homestay than a hotel. The place was a bit difficult to get to (Hotels.com has the wrong address up), and likely requires a taxi to get to anything in the city. The rooms were nice, the building was beautiful, and I wouldn't mind staying there again.