This hotel has a perfect location for a family ski holiday in Winterberg.
It is situated just next to the ski pistes of Neuastenberg within 3 min walking distance. Since it is on the main road, the access to Winterberg ski pistes is quick and easy - Skiliftkarussel.
The breakfast is good, but the food in the restaurant for dinner is not good and very expensive one. We didn't try the buffet dinner, because it was extremely expensive, but we tried the a-la-carte restaurant on the ground floor - and we didn't repeated it.
Better option for dinner is a nearby restaurant on the same street, with really nice menue and reasonable prices. Another option for people on a budget is to buy food from Aldi near P6 of Skiliftkarussel and have dinner at the room - as it has a cooker, fridge, sink, cutlery, coffe machine etc.
WIFI in the room is poor quality. Sometimes we had to go to reception to check our emails and use Skype and Viber.
The rooms in the houses are not cleaned by personnel. It is expected that the guests clean the room themselves - but unfortunately there were no cleaning tools.
Swimming pool and sauna are good.
Entry time for house rooms was 5 pm (so we had to wait for several hours when we arrived) and leaving time was 10 am (so we had to leave the room earlier than planned).
In general, the hotel has excellent location for family ski holiday with kids. The rooms and facilities are convenient, but it could be better - in terms of food, cleanliness and WIFI.