2/10 Terrible
Thomas L., Milton, Georgia
Sep 11, 2023
Disliked: Cleanliness
What stay?
We attempted to rent this house to attend a family function nearby. We needed a house big enough for 6 adults. After communicating with the host and meeting her requirements, we moved forward with the reservation and she took our money. During the ensuing weeks, VRBO contacted us multiple times confirming the reservation. We were supposed to receive access codes, etc, on the day of check in. Check in was at 3:30
As we were driving the 6 hours it took us to get there, I kept checking for check in information. Finally, after 4:00 pm, I tried to contact the host to ask how we could gain access to the property. After driving 6 hours, and an hour after the earliest allowed check in time, we received a notice that our reservation had been cancelled and our payment refunded.
I can understand circumstances arising that could
Make renting the property unrentable, but to receive multiple confirmations that the reservation was complete and our funds deposited, and then to be canceled after a 6 hour drive is inexcusable. Terms were agreed to, money changed hands, and the reservation confirmed only to be cancelled at the latest possible moment is totally unprofessional.
Obviously, we will not attempt to rent from this host again.
Thomas L.
Stayed 2 nights in Sep 2023