2/10 Terrible
Stephane
Feb 2, 2024
Disliked: Staff & service, property conditions & facilities
Our city trip was a nightmare due this hotel
We were booked for 3 nights. Upon arrival we got to the front desk and right away the receptionist made us pay for the remaining two nights, the first one was already pre-paid. After paying we were told that our first two nights were not on their premises as they were fully booked, but in an hotel nearby. We would have to come back after two nights and checked in for our last night.
The receptionist took us to the hotel nearby, we were put in a very small room barely 12 sqm with no window. We were in shock as this was not what we paid for. Five minutes later I went back to the scuba lodge front desk to complain but it was already closed.
So we had no choice but to spend the night there. .
Back to our "closet room" I checked the room rate of where they put us and it was 100 dollars cheaper per night. Not only they put us in another property without telling or notifying us in advance, but they also tried to cheat us with a much cheaper night rate for what we paid for.
The next morning we went back to the front desk of scuba lodge and expressed our discontent.
We asked to speak with the manager and were told there were none on the property site.
We told the receptionist that we wanted the be reimbursed the difference in our two night rate and cancel our third night as we wanted nothing to do with scuba lodge anymore. No advanced notice, no apologies. They ruined our holiday.
Stephane
Stayed 3 nights in Jan 2024