Dear Manager of The Sheraton Pentagon City,
I hope this letter finds you well. I recently had the pleasure of staying at your esteemed hotel from Tuesday, January 23, 2024, until Sunday, January 28, 2024, in Room # (414).
First and foremost, I would like to commend your staff for their exceptional friendliness and professionalism. Their warm and welcoming demeanor truly enhanced my overall experience.
However, I regret to inform you that on the night of Saturday, January 27, an unfortunate incident occurred. A mouse found its way into our room, causing some distress. In an effort to minimize any disturbance, I refrained from making excessive noise as my 82-year-old father, who suffers from Alzheimer's, was sleeping. I was concerned that any commotion might disrupt his sleep or make him anxious throughout the night. Consequently, I chose not to confront our unexpected visitor. It saddens me to encounter such a situation at a renowned establishment like Sheraton, which I have always regarded as a paragon of excellence in the hospitality industry.
Upon checking out, I promptly informed your staff about the incident. They kindly advised me to provide a written letter detailing the situation in order to address the matter appropriately and arrange for a credit for the last night of our stay.
I kindly request that you investigate this matter and take the necessary steps to rectify the situation. I trust that your esteemed establishment will handle this issue