We booked Marriott's Waikoloa Ocean Club for the last day of our family vacation, 11/20. Our kids had been begging to go because of the water slide.
First thing my daughter wanted to do was go down the slide. We went up & were told that a group of adults were in the middle of a race so she would have to work into their rotation if she wanted to go down. I tried to ask the slide attendant but he wouldnt respond to me or even acknowledge I was speaking. She did get to go later on and enjoyed it.
My son was 1" too short but we noticed kids much shorter going so we took him up & they let him go 3 times before saying he was too short. Literally while we were being told he was too short a shorter kid walked past and was allowed to go. When I asked why he was allowed I was told that "his parents were part of the earlier race" and that "he had been swim tested." I was told my kid wasnt swim tested because he had a life vest on. He wore a life vest as a secondary precaution since he would be going down the slide alone.
I went into the front desk to speak to a manager and was told they were in a meeting and would call me back which they never did. I emailed after we were home & got a response several days later that basically justified the race.
On another note, you are not able to write a review for this facility unless you receive a survey asking you to do so. I would guess that is how they maintain their review level.